Welcome to SKELAR
Billing Operations Specialist
Location
United States
Posted
93 days ago
Salary
0
Seniority
Senior
Job Description
Billing Operations Specialist
SKELAR
• Communicate with English-speaking clients via calls, chats and tickets about payment issues • Handle complex inquiries escalated from first-line support. Examples of complex requests: “I want a refund!”, “I need to report a technical payment issue” • Proactively work on fraud prevention on the platform • Monitor the payment infrastructure in real time, detect anomalous errors, drops in payment throughput, etc. • Develop professional skills through trainings and lectures to support further career growth.
Job Requirements
- Upper Intermediate / Advanced English (B1+), spoken and written
- Willingness to work night shifts (19:00–03:00)
- Experience working with customers via phone, email, chats and/or in person
- Experience with online payments. Basic understanding of how online payments work; experience with fraud and chargebacks is a plus
- Proactive and organized — we openly discuss problems and propose ideas, take responsibility for achievements and mistakes, and manage your shift time effectively
- A detective mindset: you enjoy investigating complex situations, analyzing facts, finding root causes and proposing solutions
- Strong desire to learn and grow in IT.
Benefits
- Salary review immediately after passing probation and every six months thereafter. Monthly performance bonuses
- Access to a corporate doctor
- Health insurance, sick leave, and 18 days of paid vacation per year
- Remote-first (default remote work)
- Billing agent schedule: 18–19 shifts per month.
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