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Wrapbook

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure.

Senior Manager, Risk Operations

Location

United States

Posted

21 hours ago

Salary

$148.4K - $240.9K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager, Risk Operations

Wrapbook

• Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols • Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with the team • Review large loss and litigated claims on a regular cadence, ensuring the TPA’s handling strategy aligns with program objectives • Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards • Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction • Develop and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows • Use claims and underwriting data together to identify where operational improvements (better classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity • Drive the end-to-end underwriting operations workflow—production company onboarding, classification, state jurisdiction setup, and policy endorsement execution • Tracking and reporting on Worker Compensation KPIs and SLAs across the WC program • Manage, mentor, and develop Workers Compensation Operations and Claims Specialists • Set clear goals, run regular 1:1s, and drive accountability across all program areas—claims, risk mitigation, underwriting operations, and COI workflows • Balance team workload across the claims and underwriting functions, adjusting capacity allocation as production seasons and claim volumes shift • Partner with the Sr. Director on capacity planning, hiring, and team development as the program scales • Leverage AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations—driving research, drafting, workflow automation, and overall team AI capability development • Build and maintain a centralized Workers' Compensation knowledge base; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making • Serve as Wrapbook's internal subject matter expert on WC program structures—continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership

Job Requirements

  • 5–8+ years of experience in workers’ compensation operations, insurance program management, or a related risk management function—with exposure across claims and underwriting/policy administration
  • 4+ years of people management experience, ideally in a fast-growing or high-volume environment
  • Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management
  • Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes
  • A risk management orientation—you naturally connect underwriting decisions to claims outcomes and look for ways to reduce loss frequency and severity across the program
  • Experience using claims and policy data to identify trends, build reports, and recommend operational improvements
  • Demonstrated ability to manage vendor and broker relationships with a bias toward accountability and measurable outcomes
  • Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders.

Benefits

  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

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