• Work with cross-functional teams to identify and analyze business needs and opportunities for AI solutions, ensuring alignment with strategic goals. • Research, test, and evaluate AI tools and technologies to assess their suitability and effectiveness for identified use cases and business requirements. • Establishes and maintains Company AI operations including: Drive end-user adoption by coordinating AI solution deployment, user training, and change management initiatives to ensure successful integration and effective use of AI tools. • Define success metrics and track AI initiative outcomes to measure ROI and ensure solutions deliver tangible business value. • Collaborate with cross-functional stakeholders to translate business requirements into AI solution strategies and roadmaps aligned with organizational objectives. • Coordinate and drive the continual improvement cycle by capturing feedback, assembling resources, and holding accountability for results. • Support governance and risk management processes for AI, incorporating responsible AI practices and compliance measures (e.g., data privacy, bias mitigation) to ensure ethical, secure solutions. • Develops adoption strategies and investment directionality for applicable systems and solutions. • Establishes and maintains strategic relationships within the business leaders to meet ongoing demands. • Serves as a strategic partner to the organization on all AI technology matters.

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned

• Take ownership of setting up and configuring our core products. • Collaborate with Business Analysts and engineering teams to understand product specifications and requirements. • Identify, document, and report any system anomalies or defects during the setup process to ensure data reliability. • Assist in managing and triaging reported issues, collaborating with developers to ensure quick resolution. • Maintain accurate configuration documentation and support improvements in internal workflows. • Stay informed on updates and features delivered by other teams to understand overall system interactions.

• Take ownership of setting up and configuring our core products. • Collaborate with Business Analysts and engineering teams to understand product specifications and requirements. • Identify, document, and report any system anomalies or defects during the setup process to ensure data reliability. • Assist in managing and triaging reported issues, collaborating with developers to ensure quick resolution. • Maintain accurate configuration documentation and support improvements in internal workflows. • Stay informed on updates and features delivered by other teams to understand overall system interactions.