Title: Patient Care Coordinator- Evernorth- Oakdale, PA Location: Oakdale United States Job Description: time type Full time job requisition id 26006094 Patient Care Coordinator (Customer Service Associate Analyst) -Evernorth- Oakdale, PA Make an Impact Where Care Meets Coordination Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience. Hours/Schedule: Monday-Friday, Rotating schedule, 8am-5:30pm Training onsite in our Oakdale, PA office (12 weeks), then remote Responsibilities • Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams • Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations • Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy • Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers • Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists • Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy • Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care • Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction • Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination • Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks • Continuously look for opportunities to improve communication approaches and enhance the patient experience Qualifications Required Qualifications • High school diploma or GED • Minimum 1+ years of experience in customer service, healthcare support, or a related field • Strong verbal and written communication skills with the ability to engage patients with empathy and clarity • Demonstrated ability to explain information in a patient-friendly way • Active listening skills and ability to navigate sensitive conversations • Ability to manage multiple priorities in a fast-paced environment • Basic proficiency with Microsoft Office tools • Strong attention to detail and commitment to accurate documentation Preferred Qualifications • Pharmacy Technician Certification (CPhT) • Experience in specialty pharmacy or healthcare coordination • Familiarity with medication ordering and patient assessments • Experience with EMR or pharmacy systems • Experience supporting patients with complex or chronic conditions As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our teams are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services in partnership with hospitals and health systems—always with patients at the center of what we do. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description Licensed Mental Health Clinician (PsyC, LCSW, LPC, LMFT) Remote or hybrid (Wisconsin-based offices available). We offer flexibility with this role, candidates may work fully remote or in a hybrid capacity based on location and preference. Team members also have access to our office locations across Wisconsin for in-person collaboration as desired. Behavioral Health Clinic (BHC) is a growing multidisciplinary mental health organization serving communities across Wisconsin through outpatient clinics, school-based services, and statewide telehealth programs. We are seeking compassionate, motivated Psychiatric Providers who want to practice in a collaborative, evidence-based environment focused on quality care, accessibility, and professional growth. We are currently hiring both full-time and part-time providers to deliver psychiatric evaluations, medication management, and collaborative behavioral health services. Qualifications - Board Certified Psychiatrist (MD or DO) or Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) - Master’s degree in Nursing (MSN) or Doctor of Nursing Practice (DNP) for nurse practitioner candidates, or equivalent advanced medical degree (MD/DO) - Active and unrestricted Wisconsin medical or nursing license (or eligibility to obtain) - DEA registration or eligibility for prescribing authority - Strong clinical skills in psychiatric assessment, diagnosis, and medication management - Commitment to collaborative, team-based care - Ability to work effectively in outpatient and/or telehealth settings Requirements - Experience working with children, adolescents, and/or adult populations across the lifespan - Prior experience in outpatient, community mental health, or integrated care settings - Comfort with evidence-based treatment models and measurement-informed care - Experience working in multidisciplinary teams (therapy, psychology, school-based services, etc.) - Interest in program development, leadership, or clinical supervision (for senior roles) Ideal Candidate Attributes - Compassionate, patient-centered, and relationship-driven - Strong communicator and collaborative team member - Comfortable working in a fast-paced but supportive clinical environment - Motivated to contribute to a growing, mission-driven organization - Values accessibility, quality, and coordinated care

Role Description - Completes referrals for patients and coordinates with referring and receiving practices and/or departments. - May coordinate and prepare financial estimates for patients. - Obtains all authorizations needed. - Directs patients to providers in their insurance plan. - Reviews benefits and educates patient on insurance coverage. - Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. - Reviews schedules and confirms schedules are accurate and time is properly allocated. - Follows up on all referrals to ensure no care gaps. Qualifications - High School Diploma or GED required. - Computer experience required. - Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. - Knowledge of medical records software preferred. - Customer service experience required. Requirements - Must be able to sit for long periods of time and work in a fast-paced office environment. - Should be able to bend and lift up to 10 lbs. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description ¿Eres enfermero/a? ¿Te sientes motivado por la calidad y la seguridad del paciente? ¿Te interesa una jornada que facilite la conciliación entre la vida laboral y familiar? Estamos ampliando nuestro equipo de enfermería. Tu misión será ayudar a los pacientes con diferentes patologías, realizando educación sanitaria para el manejo de su día a día, promoviendo la motivación al cambio de hábitos de vida saludables. Qué harás en tu día a día: - Realizar encuestas sobre salud para recopilar datos útiles acerca del estado de salud y bienestar de los encuestados. - Obtener una evaluación general acerca de la salud del cliente, teniendo en cuenta su historial médico. - Recopilar los datos de salud de acuerdo con los estándares de calidad establecidos a nivel interno. - Transcripción de información clara y ordenada, completa y comprensible. - Ayudar a paciente con desconocimiento sobre sus antecedentes médicos. Qualifications - Licenciatura/Grado en Enfermería (Colegiatura en España). - Experiencia de min. 6 meses en el ámbito sanitario. - Habilidades informáticas nivel usuario. Requirements - Contrato fijo discontinuo directamente por empresa. - Incorporación en 07/09. - Jornada laboral FLEXIBLE de lunes a viernes de turno de mañana (9-15) o de tarde (15-21h) (min 20 h/semana). - Nos adaptamos a tu disponibilidad. - Formación inicial y continuada. - Posibilidad de desarrollarte en la empresa referente a nivel mundial en servicios. - TELETRABAJO 100%.