Helping you protect those who matter most, since 1969.
Member Services Advocate – Claims
Location
Nebraska
Posted
11 days ago
Salary
0
Seniority
Mid Level
Job Description
Member Services Advocate – Claims
AAA Life Insurance Company
• Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member. • Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style. • Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members. • Follows appropriate procedures to approve and process reinstatement forms within guidelines. • Enroll members in coverage as opportunities are presented. • Assist management in the receipt and resolution of insured’s and member complaints. • Consistently leverage our brand and our dedication to creating a positive member experience. • Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary. • Performs other duties as assigned.
Job Requirements
- High School degree required; some college level coursework preferred.
- Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred.
- Perform accurate mathematical calculations (addition, subtraction, multiplication and division).
- Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
Benefits
- Remote work options
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Member Services Advocate
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• Responsible for handling member inquiries and providing resolution to problems that may require additional escalation. • Exhibit strong communication and collaborative qualities and deliver information confidently to members. • Approve and process reinstatement forms within guidelines. • Enroll members in coverage as opportunities are presented. • Assist management in the receipt and resolution of insured’s and member complaints. • Consistently leverage our brand and dedication to creating a positive member experience. • Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary. • Perform other duties as assigned.
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