Manage equipment loans and maintain inventory for media production resources. Assist in team management and workflow documentation, while providing customer service and leading workshops for effective equipment use.

Patient Access Representative Location: United States (This is a remote job) Category: Billing Job Type: Full-time Pay Rate: $18.42 - $28.44 per hour The successful candidate: ***Hours: Mon- Fri 8:00 AM-5:00 PM MST (Arizona time)** Performs all tasks related to the admission/discharge/transfer process for all patient types. Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration/check-in. Performs check-in and check-out process for all necessary appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards. Prepares for upcoming appointments, reviews/provides various reports by department, answer phones, assist patients/caregivers with any questions/concerns. JOB QUALIFICATIONS Special Skills: Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location

• Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts. • Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey. • Contributes to benchmark audits and targeted reviews. • Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling. • Partners with leadership to identify targeted audit needs for individual sites or teams. • Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders. • Consults with business to identify top opportunities and recommends actions to improve work product and business results. • Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed. • Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers. • May serve as team audit lead on a rotational basis. • Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits. • Analyzes audit data and assembles audit summary reports for leadership distribution. • Participates in audit closing conferences with leadership. • Completes secondary reviews of peer audits to ensure internal consistency of work. • Assists Compliance with targeted reviews. • Trains new members and mentors potential successors. Performs other duties as assigned.

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism and accuracy while aligning with brand standards • Enjoy schedule flexibility once certified, ideal for seeking a stable role with growth potential