• Design, build, and maintain Azure cloud infrastructure, including network integrations and hybrid on-prem connectivity • Set up and maintain CI/CD pipelines using GitHub Actions, integrated with Azure • Manage infrastructure as code using Terraform or OpenTofu • Implement and maintain security controls including AD/RBAC, encryption at rest and in transit, and firewall configuration • Support disaster recovery planning, monitoring, and compliance, including System Security Plan (SSP) documentation • Work with engineering and product teams to keep delivery fast, stable, and secure

• Administer, monitor, and maintain customer-facing cloud infrastructure (Azure and/or AWS, OVH Cloud) supporting CallMiner's intelligent CX automation platform • Own SIP telephony integrations for customer deployments: configure and maintain connectivity via SIP trunking providers, direct trunks, and customers' enterprise telephony infrastructure (PBX, SBC, CCaaS platforms) • Design reliable call paths balancing latency, audio quality, reliability, and security constraints • Diagnose and resolve complex telephony and connectivity issues across customer environments, including call routing, NAT traversal, codec compatibility, RTP/audio quality, firewall and QoS configuration • Ensure high availability, low latency, and resilience of real-time voice and conversational AI services • Support customer onboarding and go-lives in coordination with Delivery and Professional Services teams, from proof-of-concept through production • Manage containerized workloads and orchestration platforms (Docker, Kubernetes) • Lead incident response and root cause analysis for infrastructure, telephony, and connectivity issues • Perform routine system administration tasks including patching, backups, disaster recovery testing, user and access management, and capacity planning • Harden systems and enforce security best practices, supporting compliance requirements (e.g., ISO 27001, GDPR, SOC 2) and audit activities • Manage databases, networking, DNS, load balancing, certificates, and VPN/firewall configurations • Collaborate with Engineering teams to translate recurring customer integration challenges into platform and process improvements • Create and maintain clear technical documentation, runbooks, and integration guides for customer-facing infrastructure

Senior Infrastructure Engineer Location: 100% Remote - anywhere in the Continental U.S. Salary: $143,000–$151,709 Note: All advertised positions are salaried and full-time. Job Description: About Us We are Friends From The City, a design and technology company focused on public impact and equity. We believe that inclusive design and accessible technology are essential to a just society. Every person we hire brings a distinct perspective, and we celebrate that. Our mission is to make digital interactions with the government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, or language limitations that prevent people from getting what they need. We use human-centered design, thoughtful research, and well-crafted, reliable code to build digital products that work for everyone. About the Role People rely on digital government services to apply for benefits, update records, and access essential support. But even the best-designed applications can fail if they aren’t stable, secure, or easy to maintain. Behind every successful service is strong infrastructure that keeps everything running smoothly. As a Senior Infrastructure Engineer at Friends, you will help build and maintain that foundation. You will design infrastructure, automate deployments, and support secure, scalable environments for civic tech teams. Your work will ensure the systems we build are not just functional, but resilient, auditable, and ready to serve the public at scale. Requirements What you'll achieve: In this role, you will help civic tech teams deploy and maintain reliable, compliant, and scalable infrastructure. Your work will ensure that digital public services are stable, secure, and easy to update. You will: - Design, build, and maintain Azure cloud infrastructure, including network integrations and hybrid on-prem connectivity - Set up and maintain CI/CD pipelines using GitHub Actions, integrated with Azure - Manage infrastructure as code using Terraform or OpenTofu - Implement and maintain security controls including AD/RBAC, encryption at rest and in transit, and firewall configuration - Support disaster recovery planning, monitoring, and compliance, including System Security Plan (SSP) documentation - Work with engineering and product teams to keep delivery fast, stable, and secure Skills You’ll Need to Bring: We are looking for a systems thinker with strong infrastructure skills and a passion for mission-driven work. The ideal candidate brings a mix of the following: - 5 or more years of experience in infrastructure, DevOps, or platform engineering - Strong experience with Azure, including networking setup and maintenance - Experience managing identity and access with Active Directory / RBAC - CI/CD setup and maintenance (GitHub Actions) with Azure integration - Infrastructure as code with Terraform and/or OpenTofu - Docker and containerization - Working knowledge of encryption at rest/in transit and firewall configuration for on-prem and cloud connections - Experience supporting security compliance processes, including System Security Plans (SSPs) Nice To Haves: These are not required, but we would love to know if you have: - ExpressRoute experience - Experience working with government systems or civic tech projects - Familiarity with security authorization frameworks (NIST 800-53, FedRAMP, or state equivalents) - Comfort supporting production systems and incident response Education & Experience: - Bachelor’s degree in any discipline or equivalent experience. 5-7 years of relevant experience preferred. Whether or not you check every box, we encourage you to apply if the role and mission excite you. Benefits We believe people do their best work when they feel supported, valued, and inspired. At Friends From The City, our benefits are designed to help you thrive at work and in life. Compensation & Time Off - Competitive salary based on experience and market benchmarks - 401(k) with company match to help you invest in your future - 18 days of PTO, 11 paid federal holidays, and 5 additional wellness days to rest, recharge, and take care of yourself - Flexible remote work with support for coworking memberships if needed Health & Wellness - Comprehensive medical, dental, and vision insurance - Life insurance and short-term disability coverage - Wellness-first culture that respects boundaries and encourages balance Professional Growth - Annual Professional Development Stipend to invest in courses, conferences, books, or coaching - Opportunities to lead, mentor, and learn across projects and disciplines - Regular feedback, growth planning, and clear career pathways Work Culture & Values - A collaborative, mission-driven team that values your perspective - The chance to work on meaningful civic tech projects that directly improve people’s lives - An environment where creativity, curiosity, and care are part of the job Our Hiring Process - Phone Interview - Technical Interview - Final Interview Visit our Candidate Handbook to learn more about what to expect.

Role Description We are seeking a Senior Infrastructure Engineer driven by an eagerness to learn and a deep curiosity to solve complex problems. In this role, you will have end-to-end ownership of infrastructure projects, encompassing the entire infrastructure posture and ensuring a secure, reliable, and compliance-focused environment. A core part of your mission will be to mentor and guide other engineers while leveraging your expertise to identify risks, communicate technical decisions, and relentlessly pursue improvements to our production infrastructure. What You’ll Do - Participate in all stages of managing production infrastructure: system design and engineering, issue writing/breakdown, produce terraform configuration, review changes and deployments. - Mentor and guide other engineers through pairing, review, and active teaching to reach alignment. - Own the quality of your work. Deliberate and extensive system design and discussion with the team to ensure your approach and solution fits into the larger team vision and work. - Work across the engineering organization to identify and coordinate on solutions to improve the function of the DebtBook application and infrastructure. Qualifications - Expertise and proficiency with Terraform or similar “infra as code” tooling. - Deep understanding of standard AWS features and offerings. - Significant experience with Unix-like operating systems. - Experience managing and optimizing PostgreSQL databases. - Good written communication and teaching skills. - Proficiency in Golang or Ruby is a significant plus. Benefits - Location: Remote possible, with a preference for Charlotte, NC. - Annual salary range is $125,000-160,000 based on experience. - Up to 10% annual bonus. - Equity (stock options) for all employees. - Comprehensive health, dental, and vision insurance. - 401(k) with 4% employer match. - Flexible work schedules and generous leave policies (including unlimited PTO). - Professional development opportunities and tuition reimbursement. - Family and wellness perks. - In-person social events. - Top-of-the-line equipment, and a newly furnished office. Interview Process - 30 min - Introduction Call with the Director of Infrastructure. - 45 min - Team Interview. - 1 hr - Behavioral Interview. - 90 min - Technical Interview with Infrastructure and Engineering.