• Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends • Influence executive leadership on service offerings, pricing models, and go-to-market strategies • Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture • Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services • Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization • Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery • Serve as the executive escalation point for high-profile clients; cultivate relationships at C‑suite and board levels • Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation • Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks • Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed • Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs • Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development • Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations • Takes ownership of team successes by directing, mentoring, and coaching • Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.) • Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client • Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes • Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience • Ensures adherence to quality standards and documented processes in day-to-day activities • Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements • Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources • Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently • Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA • Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices

• Lead the end-to-end SOX implementation, including scoping, process mapping, risk-control matrices (RCMs), and deficiency remediation • Develop and execute a flexible, risk-based annual audit plan that covers financial, operational, and IT security risks • Analyze current business processes and provide actionable recommendations to improve the control environment without sacrificing operational speed • Act as the primary liaison with external auditors to coordinate timing, scope, and reliance on internal control testing to maximize audit efficiency • Present findings and remediation progress regularly to the CAO and the Audit Committee • Manage third-party consultants/vendors to support audits • Transition from a solo contributor to a leader by hiring and mentoring a high-performing internal audit team • Establish yourself as a "Trusted Advisor" across the organization by building high-trust, transparent relationships with department heads

Role Description The Clinical Practice Director of Tennessee (TN) reporting directly to the Dean of Clinical Experience serves as the primary instructional leader for all students enrolled in our Tennessee-based teacher preparation programs. This key faculty leader is instrumental in advancing Relay's mission by establishing and driving a compelling vision for student success and fostering impactful instructional partnerships throughout the state. Beyond the direct oversight of student progress, the Clinical Practice Director plays a crucial cross-functional leadership role. This includes ensuring meticulous adherence to all relevant state standards and contributing valuable expertise to national initiatives as part of a collaborative team of Clinical Practice Directors. DUTIES & RESPONSIBILITIES - Partnership & Market Facing Leadership (50%): - Serve as Relay's primary ambassador across Tennessee, cultivating and sustaining relationships with district, charter, state, and community stakeholders to advance Relay's mission and impact. - Identify, engage, and develop strategic partnerships that strengthen Relay's presence across the state and support growth and long-term sustainability of Relay programs in Tennessee. - Leverage existing professional networks and build new relationships with influential education leaders, decision-makers, and organizations to expand awareness of Relay programs and opportunities. - Represent Relay at state, regional, and local convenings, positioning the institution as a trusted thought partner within Tennessee's education ecosystem. - Share program outcomes and data with internal and external stakeholders to demonstrate impact, strengthen partnerships, and inform continuous improvement efforts. - Collaborate with finance and development teams to ensure grant structures are streamlined, compliant, and aligned with program goals. - Execute key local and institutional projects aligned with Relay’s strategic plan, as defined by the Vice Provost, Teacher Preparation, and Dean of Clinical Experience. - Maintain strong communication with school partners to support student success and Educator Preparation Program (EPP) completion, including progress updates, advisory boards, and data sharing. - Teaching & Student Support Responsibilities (25%): - Teach and support graduate-level students, including teaching up to 6 credits per term (maximum 50 students per section), and conducting virtual observations. - Provide instructional support through regular office hours and collaboration with student support services to address student needs. - Participate in required in-person instructional or recruitment events. - Collaborate across teams to support certification and licensure tracking, ensuring students meet state requirements through cross-functional coordination. - Develop and deliver training and communications regarding EPP policies and requirements for students and clinical partners. - Maintain strong relationships with school partners and participants through ongoing communication, strategic problem-solving, and responsive support that promotes student success and program completion. - State Educator Preparation Program (EPP) Lead (20%): - Ensure open line of communication and consistent up-to-date knowledge regarding state educator preparation program regulators and teacher licensure agencies. - Serve as the primary liaison to local and state educational agencies to ensure timely and accurate communication on policy updates, compliance expectations, and institutional reporting. - Audit student progress toward licensure and certification (e.g., coursework, assessments, fieldwork), and partner with internal teams to remove barriers and drive student success. - Lead training and ongoing communications to ensure faculty and clinical partners understand and meet local/state EPP policies and requirements. - Institutional Service (5%): - Serve the institution through committee, working group, and/or board membership. Qualifications - Graduate degree (Master's or Doctorate) in a relevant educational field. - At least seven (7) years of relevant work experience. - Deep knowledge of Tennessee's education landscape and an established network of relationships with district, charter, state, and community education leaders. - Proven ability to build and maintain strong relationships with internal and external stakeholders and cultivate strategic partnerships. - Classroom teaching experience and experience observing, coaching, and developing teachers at the elementary, middle, or secondary level. - Experience leading and managing projects and utilizing data for decision-making. - Experience teaching and supporting graduate-level students, including virtual observations and instructional support. - Experience with certification and licensure tracking and ensuring compliance with state educator preparation program regulations. - Ability to develop and deliver training and communications regarding program policies and requirements. - Effective interpersonal, written, and verbal communication skills. - Flexibility to accommodate teaching and observation schedules, including evenings and Saturdays as required. Preferred Qualifications - Experience serving as a primary liaison to local and state educational agencies regarding policy updates, compliance, and reporting. - Demonstrated ability to integrate inclusive, equity-minded, and anti-oppressive practices into teaching, leadership, and partnership work. - Deep understanding of the Tennessee (TN) educator preparation landscape. - Active involvement in national organizations in the field of education. - Successful management of a team of full-time and/or part-time employees. Benefits - Health insurance benefits. - Disability and life insurance. - Retirement plan. - Professional development. - Gym reimbursement. - Adoption assistance. - Paid time off (PTO). - Parental leave. Compensation The salary range for this role is $100,116 - $120,139. New hires will be offered a salary at the starting point of the range, $100,116 to allow for an equitable starting salary process and continual salary growth during an employee’s time at Relay GSE. Work Location Policy Employees must have a primary work location within the U.S., where they are legally authorized to work. Relay is a registered employer in multiple states. Please note that Relay Graduate School of Education's headquarters are in New York City. Relay Graduate School of Education provides equal employment opportunity for all applicants and employees.