• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms • Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director • Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems • Provide training for the night clinical support staff as needed • Provide technical support to sleep center staff • Provide training to client staff, physicians, and MedBridge employees • Provide support for HST patients, including follow up calls to assure patients receive equipment • Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers • Evaluating study data quality for in lab and HST studies • Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies • Analyze data that has been acquired during the polysomnographic (sleep) study • Review and train employees on Lab Retriever functions, sleep software, and scoring processes • Perform quality assessments on technologist scoring and acquisitions • Produce comprehensive reports and forward them to the interpreting physician for interpretation • Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues • Other clinical duties as required • Maintain strict confidentiality.

• Lead the team. Hire, coach, and develop a high-performing Customer Support org. • Set and execute the strategy. Define how Customer Support scales with the business. • Take an AI-first approach. Design how Moby and our AI tooling deflect, triage, and assist. • Run operations against real metrics. Own response time, time-to-resolution, CSAT, deflection, ticket-per-customer, and team productivity. • Stand up support engineering as a discipline. Lead the technical work directly: reproductions, log diving, SQL, API debugging. • Own bug triage end-to-end. Intake, severity model, SLAs, ownership, and reporting. • Partner with Product and Engineering. Be the technical interface to R&D. • Be the senior escalation point for complex customer situations and platform issues. • Build the knowledge layer. Documentation, KB, in-app guidance, and customer education. • Own staffing and capacity — headcount modeling, organizational design, and global coverage across US, EMEA, and APAC. • Set the culture. Customer-first, technically rigorous, accountable, and obsessed with continuous improvement.

Role Description As a Customer Support Specialist on the Cruise team, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Customer Support Specialist - Help customers solve problems in the CrunchTime platform and keep them updated on ticket progress. - Use internal tools to troubleshoot customer-reported tickets. - Translate technical details from our development teams into non-technical language that our customers can understand. - Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that the data displayed is accurate. - Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting. - Accept requests for Technical Resource assistance from the Customer Support Analysts on your team. - Work side-by-side with the development teams of our Cruise and Xchange product teams to research and resolve customer-reported issues. - Empathize with the customer’s situation and take pride in finding them a resolution on tickets submitted. Qualifications - 3-5 years of remote application support experience. - 2-4 years of customer-facing experience in any industry, but the hospitality industry is preferred. - Excellent interpersonal and communication skills (written and verbal). - Bachelor’s degree in Computer Science, Information Technology, or a similar field. - Advanced SQL knowledge with the ability to write and execute multi-table queries to locate missing keys, duplicate records, or diagnose sync issues between databases. - Ability to read and analyze code (e.g., to understand application logic, trace errors in system logs, or review scripts) to assist in deep-dive troubleshooting. - Intermediate understanding of database replication concepts and offline-capable/distributed environments. - Prior experience troubleshooting e-commerce platforms, vendor portals, or EDI failures. - Able to work in a fast-paced environment with multiple competing priorities. - Ability to prioritize tasks independently based on an understanding of the business impact for the customer. Requirements - Experience working with a distributed/remote team across multiple time zones. - Familiarity with database schema comparisons. - Experience with Jira, Confluence, and Zendesk. - Familiarity with SFTP troubleshooting (file transfers, connection failures, and credential management). - An understanding of REST APIs and XML, including the ability to troubleshoot. - Able to troubleshoot networking and communication protocols. - Experience supporting cruise line operations, inventory management, or enterprise procurement verticals. Benefits - Great mission-driven team members from diverse backgrounds with a strong company culture. - Competitive pay. - Unlimited PTO. - Paid company holidays. - Yearly team off-sites. - International travel opportunities. - Medical, dental, and vision benefits (FSA, HSA & HRA options). - Basic & Voluntary Life Insurance. - 401k employer match. - Wellness benefits. - Work in an open environment on solutions that are reshaping the way businesses operate. - Fun team events. - 10 weeks of paid parental leave. - Fitness reimbursement. - Learning & development funds. Compensation The annual base compensation range for this position is $77,000 - $85,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $82,775 - $91,375. Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range. Accessibility Accommodation Statement Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com. Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

Role Description This is a career opportunity where you are able to earn exactly equal to the amount of hard work and dedication you put in! We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every client. All of our team is home grown and starts as a sales person. We are always opening up more offices and need leaders, so this is a chance to make high six-figure income without a degree. Just by sheer merit and willingness to learn and improve. Key Responsibilities - Generate New Business: Proactively identify and pursue new business opportunities through cold calling, networking, and other lead generation methods. - Build and Maintain Relationships: Cultivate strong relationships with prospective and existing clients to understand their needs and provide tailored solutions. - Achieve Sales Targets: Meet and exceed monthly, quarterly, and annual sales targets through effective prospecting, negotiation, and closing techniques. - Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value proposition to clients. - Sales Presentations: Deliver persuasive sales presentations and demonstrations to potential clients, showcasing the benefits and features of our offerings. This is a remote position. Qualifications - Competitive commission structure. - Opportunities for career advancement and professional development. - Supportive and collaborative work environment. Benefits - Bonus based on performance - Company parties - Flexible schedule - Opportunity for advancement - Signing bonus - Training & development