• The Clinical Team Manager will be responsible for operational project management • The CTM proactively identifies, resolves/mitigates, and escalates risks and/or issues to the PM/PD and Head of Clinical Operations as necessary • Verifying and ensuring that project team members (CRAs, Site Managers, CTAs) are trained (e.g., GCP, SOP, indication, protocol, study specific procedures / requirements, etc.) to perform their assignments • Developing, reviewing and revision of project documents (e.g., clinical monitoring plan, CRF completion guidelines, study specific operating manual, study specific forms etc.) • Initiating corrective / preventative measures – e.g., update of study guidance documents, performing re-training, performing co-monitoring, etc.

Role Description The Senior Delivery Manager owns strategic-level roadmap planning and end-to-end delivery for multiple or highly complex products and programs. This role operates with significant autonomy, drives product roadmap strategy in partnership with product and technology leadership, and serves as a senior point of contact for cross-functional and senior stakeholders. Senior Delivery Managers also mentor Delivery Managers and Delivery Analysts within the team. - Own and manage the strategic-level product roadmap, partnering with product, engineering, and business leadership to define priorities, sequencing, and long-range delivery plans - Lead quarterly and annual roadmap planning cycles, ensuring alignment between strategic goals and delivery capacity - Drive roadmap communication to senior stakeholders, translating business priorities into actionable delivery commitments - Lead end-to-end delivery planning, execution, and tracking for multiple complex programs or products - Drive estimation processes including effort sizing, capacity planning, and forecasting - Lead detailed requirements sessions, ensuring clarity, completeness, and traceability across workstreams - Identify, assess, and proactively mitigate delivery risks and dependencies across the roadmap - Mentor and guide Delivery Managers and Delivery Analysts, providing feedback and coaching - Contribute to the development and improvement of team delivery standards and frameworks - Produce and present roadmap status reports and executive-ready program updates Qualifications - 6–9 years of experience in delivery management, project management, or a related field - 4–7 years of direct experience as a Delivery Manager or equivalent role - Demonstrated experience owning and managing strategic product roadmaps - Strong facilitation skills for roadmap planning, requirements gathering, and estimation workshops - Experience working with senior stakeholders and cross-functional leadership to align on priorities - PMP, CSM, or equivalent certification preferred - Proficiency in roadmap and delivery management tools such as Jira, Aha!, Smartsheet, Azure DevOps, or similar Core Competencies - Strategic roadmap ownership and planning - Complex program and stakeholder management - Requirements leadership and facilitation - Estimation and forecasting accuracy - Mentorship and team development - Executive-level communication Accommodations If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulsemobile.com.

Role Description The Delivery Manager owns end-to-end delivery for one or multiple workstreams within the Product Delivery department. This role is responsible for coordinating estimation activities, managing detailed requirements, and tracking delivery progress across all assigned workstreams to ensure on-time, high-quality outcomes. The Delivery Manager works collaboratively with team leads, stakeholders, and cross-functional partners to drive delivery success. - Manage end-to-end delivery for one or multiple assigned workstreams from initiation through completion - Coordinate estimation activities across workstreams, working with technical and business teams to develop effort and timeline forecasts - Facilitate and document detailed requirements gathering sessions across all assigned workstreams, ensuring stakeholder alignment - Maintain delivery plans, status reports, and dashboards to provide visibility into progress and risks across workstreams - Identify and escalate delivery risks, blockers, and issues to the Senior Delivery Manager or Director - Coordinate cross-team dependencies and ensure timely communication across all project stakeholders - Contribute to continuous improvement of team delivery practices and documentation standards - Support sprint planning, backlog grooming, and release management activities as needed Qualifications - 3–6 years of experience in delivery management, project management, or a related field - 2–4 years of direct experience in a Delivery Manager or equivalent role - Demonstrated ability to manage multiple concurrent workstreams independently - Solid understanding of Agile and/or Waterfall delivery methodologies - Experience facilitating requirements sessions with business and technical stakeholders - Proficiency in project tracking tools such as Jira, Smartsheet, Azure DevOps, or similar - Strong organizational, communication, and problem-solving skills - PMP or CSM certification a plus Requirements - Multi-workstream delivery planning and execution - Requirements coordination and documentation - Stakeholder communication - Risk and issue management - Collaboration and cross-team coordination - Attention to detail and organizational discipline Company Description If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulsemobile.com.

• Oversee daily access request intake through ServiceNow, ensuring all requests include required data (employee identity, manager, employment type, location, access intent) and follow approved provisioning workflows • Own and execute the IAM escalation protocol across all tiers: Tier 1 (Day 1–3): Ensure IAM Provisioners/Analysts complete standard follow-up on open tickets • Tier 2 (Day 4–8): Serve as the formal escalation point with SLA tracking and documentation • Tier 3 (Day 8–10): Coordinate cross-functional escalation meetings with IAM Director • Tier 4+ (Day 10–14): Facilitate handoff to Partnership Success and executive stakeholders with formal incident reports • Monitor and enforce IAM SLAs: client access provisioning ≤14 days from approved request; termination SLA = 24 hours • Collaborate with Risk, Compliance, and Audit teams to meet regulatory and internal control requirements (HIPAA, SOC 2, HITRUST) • Identify and eliminate manual, repetitive intake and escalation processes — manual provisioning is technical debt • Partner with IAM engineering to onboard intake workflows into SailPoint, ServiceNow Flow Designer, and Entra ID for automation • Serve as the IAM liaison with Partnership Success for client-facing escalation communication • Participate in request fulfillment — this will be 40% or more of time