Operations and Event Logistics Associate Location: United States (Remote), Chicago Preferred Type: Contract (30–40 hrs/week) Rate: $28–$33/hr About Back of House Back of House is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us. Responsibilities CRM & Sales Operations Manage prospect lead entry and assignment in HubSpot following events, support customer and sales rep lookups, and maintain accurate records to keep the sales pipeline running efficiently. Event & Trade Show Coordination Own end-to-end logistics for trade shows, industry events, and branded activations including booth design and fabrication vendor relationships, staffing and travel assignments, planning timelines, and on-site attendance to ensure smooth execution. Marketing & Merchandise Oversee ordering, printing, and distribution of all marketing collateral and promotional materials. Manage branded merchandise selection, purchasing, and apparel coordination for internal and partner teams. Field Team Support Equip field representatives with necessary materials and travel logistics for events. Process recurring payments and reimbursements for field team members and partner referral programs and support invoicing and account management via Stripe. Vendor & Sponsorship Management Own relationships with key vendors including booth fabricators and production partners. Coordinate sponsorship package payments and activations and support partner networking events and introductions with key stakeholders. Podcast & Live Event Support Support podcast production and live events as needed, including managing vendor relationships for production and coordinating logistics for flagship events. Meetings & Internal Communications Attend recurring internal and partner meetings and own the calendar coordination process for virtual programming and recurring events. Administrative & Logistics Maintain internal tracking spreadsheets, manage shipment and inventory for event materials and booth assets, and keep planning documents and timelines organized across all event programs. Qualifications • Bachelor’s degree required • 2–4 years of experience in an operational, event coordination, or logistics role—or a combination of both • Demonstrated ability to manage multiple projects and deadlines with a high degree of organization and follow-through • Comfortable working independently in a remote environment with a small, fast-moving team • Proficiency with Google Workspace and general comfort with digital tools and platforms; familiarity with HubSpot or similar CRM a plus • Experience with payment processing or invoicing tools (e.g., Stripe) a plus • Background in or exposure to the food, restaurant, or hospitality industry preferred but not required • Strong communicator with the ability to manage vendor and partner relationships professionally • Willingness to travel 3–5x per season for trade shows and events

Role Description The Operations and Event Logistics Associate will be responsible for various tasks related to CRM & Sales Operations, Event & Trade Show Coordination, Marketing & Merchandise, Field Team Support, Vendor & Sponsorship Management, Podcast & Live Event Support, Meetings & Internal Communications, and Administrative & Logistics. - CRM & Sales Operations: Manage prospect lead entry and assignment in HubSpot following events, support customer and sales rep lookups, and maintain accurate records to keep the sales pipeline running efficiently. - Event & Trade Show Coordination: Own end-to-end logistics for trade shows, industry events, and branded activations including booth design and fabrication vendor relationships, staffing and travel assignments, planning timelines, and on-site attendance to ensure smooth execution. - Marketing & Merchandise: Oversee ordering, printing, and distribution of all marketing collateral and promotional materials. Manage branded merchandise selection, purchasing, and apparel coordination for internal and partner teams. - Field Team Support: Equip field representatives with necessary materials and travel logistics for events. Process recurring payments and reimbursements for field team members and partner referral programs and support invoicing and account management via Stripe. - Vendor & Sponsorship Management: Own relationships with key vendors including booth fabricators and production partners. Coordinate sponsorship package payments and activations and support partner networking events and introductions with key stakeholders. - Podcast & Live Event Support: Support podcast production and live events as needed, including managing vendor relationships for production and coordinating logistics for flagship events. - Meetings & Internal Communications: Attend recurring internal and partner meetings and own the calendar coordination process for virtual programming and recurring events. - Administrative & Logistics: Maintain internal tracking spreadsheets, manage shipment and inventory for event materials and booth assets, and keep planning documents and timelines organized across all event programs. Qualifications - Bachelor’s degree required - 2–4 years of experience in an operational, event coordination, or logistics role—or a combination of both - Demonstrated ability to manage multiple projects and deadlines with a high degree of organization and follow-through - Comfortable working independently in a remote environment with a small, fast-moving team - Proficiency with Google Workspace and general comfort with digital tools and platforms; familiarity with HubSpot or similar CRM a plus - Experience with payment processing or invoicing tools (e.g., Stripe) a plus - Background in or exposure to the food, restaurant, or hospitality industry preferred but not required - Strong communicator with the ability to manage vendor and partner relationships professionally - Willingness to travel 3–5x per season for trade shows and events

Role Description As the Clemson Peer Advisor you will support education abroad efforts at Clemson University by helping students explore study and internship opportunities abroad. In collaboration with CEA CAPA and the Pam Hendrix Center for Education Abroad, the Clemson Peer Advisor position will: - Complete outreach across campus. - Serve as a resource for students seeking information on approved CEA CAPA education abroad programs. - Support staff with advising and pre-departure efforts where appropriate. You will provide valuable experience in: - Marketing - Advising - Leadership - Communication - Public speaking - Student affairs Qualifications - Current student enrolled in a degree program at Clemson University who has participated in a CEA CAPA program. - Available to work 8-12 hours per week, with occasional evening and weekend availability. - Strong communication skills, both written and verbal. - Ability to work independently and collaborate effectively with multiple stakeholders. - Passion for working with students from diverse backgrounds and promoting study abroad opportunities. - Connectivity to Clemson student life and/or Greek organizations. Requirements - Coordinate approved education abroad outreach on campus. - Host pop-up events, support with presentations to student organizations and classrooms, and attend study abroad fairs in collaboration with CEA CAPA. - Execute follow-up outreach to students who have expressed an interest in CEA CAPA programs. - Develop targeted outreach for underrepresented populations to expand access to education abroad. - Conduct general info sessions, one-on-one and in small groups, for students interested in approved CEA CAPA study and intern abroad programs. - Answer questions and provide guidance to students interested in CEA CAPA program offerings. - Provide pre-departure support to students studying abroad on CEA CAPA programs. - Participate in trainings, professional development, and check-in meetings with CEA CAPA and the Pam Hendrix Center for Education Abroad. - Report on outreach and advising efforts to CEA CAPA and the Pam Hendrix Center for Education Abroad. - Collaborate with CEA CAPA and the Pam Hendrix Center for Education Abroad to build knowledge on campus policies, practices, and program opportunities. Benefits - Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. - 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time. - Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events. - Encouragement of team connection and celebration through office events and informal get-togethers.

Role Description The Associate Director, Spending Account Operations is responsible for leading a high-performing team focused on claims processing, funding reconciliation, and data analytics for spending account programs. This role ensures the accurate and compliant administration of Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and Commuter Benefits, while driving operational efficiency, compliance, and client satisfaction. The Associate Director aligns department goals with broader organizational objectives, fosters cross-functional collaboration, and ensures the successful execution of best practices and process improvements. Additionally, this role serves as the primary liaison between internal stakeholders and external vendors, advocating for platform enhancements and ensuring seamless service delivery. - Leadership & Team Development: - Leads, manages, and develops a high-performing team responsible for claims administration, funding reconciliation, and data analysis. - Provides coaching, feedback, and performance evaluations through structured processes such as 15Five check-ins, L10 meetings, and 1:1s. - Ensures team alignment with strategic objectives, performance metrics, and compliance standards while fostering a culture of continuous learning and professional growth. - Client Experience & Retention: - Ensures best-in-class client service by coaching and mentoring team members to resolve client issues efficiently and proactively. - Serves as the final escalation point for complex claims, funding discrepancies, and reporting concerns. - Implements preventative measures to enhance client experience and optimize service delivery. - Monitors client retention metrics and identifies areas for service enhancement and process improvements. - Operational Excellence & Compliance: - Establishes and enforces best practices for claims processing, funding reconciliation, and data integrity. - Ensures regulatory compliance with IRS guidelines and industry standards related to HSAs, FSAs, HRAs, and Commuter Benefits. - Works with internal teams to maintain data accuracy and process efficiency across all systems. - Drives automation and process optimization initiatives to streamline operations and improve accuracy. - Strategic Growth & Collaboration: - Aligns department initiatives with COE’s strategic objectives, supporting revenue growth and operational efficiencies. - Partners with Sales & Marketing to position the value proposition of spending account services. - Collaborates with Finance & Leadership to ensure accurate revenue tracking, financial forecasting, and funding reconciliation. - Identifies opportunities for expanding service offerings and enhancing client value through technology and service enhancements. - Performance Monitoring & Reporting: - Implements structured KPI tracking, quarterly performance evaluations, and operational reporting for senior leadership. - Uses data-driven insights to optimize claims administration, funding reconciliation, and overall service delivery. - Ensures that team members are meeting or exceeding service-level agreements (SLAs) and compliance requirements. - Vendor & Partner Liaison: - Acts as the primary liaison between internal stakeholders and external technology vendors, ensuring strategic alignment and issue resolution. - Advocates for platform enhancements and process improvements with third-party vendors. - Ensures seamless integration and execution of spending account operations across all systems. Qualifications - Required: WEX experience - 5+ years of experience in spending account operations (HSA, FSA, HRA, commuter benefits) - 5+ years of experience in client success, account management, claims, or related functions - 2+ years of leadership experience leading client-facing or operational teams - Strong knowledge of IRS regulations and compliance related to spending accounts - Experience working with spending account platforms and technology - Proficiency in Excel (pivot tables, VLOOKUP) and CRM/tools (e.g., Zoho or similar) - Proven ability to lead teams, drive process improvements, and optimize service delivery - Strong communication and relationship management skills with the ability to resolve complex issues - Demonstrated strategic thinking, analytical, and problem-solving skills - Bachelor’s degree in Business, Finance, Marketing, or related field preferred Requirements - Salary range: $105,000 – $115,000 per year Benefits - Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Company Description Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. - Make an Impact: Your work supports businesses and individuals in protecting what matters most. - Grow With Us: We invest in development, mentorship, and long-term career growth. - The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business. - National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.