Job Closed
This listing is no longer active.
Customer Success Representative
Location
United States
Posted
47 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Success Representative
EBSCO Industries Inc
Role Description Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities. You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment! Qualifications - High school diploma, GED, or college-level education - MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment - Comfortable managing both phone and messaging queue conversations - Remote experience handling technical troubleshooting and issue resolution - MUST be able to work a flexible schedule including evenings and weekends - Ability to work in a remote setting with a reliable internet connection - Great communication skills, internally with team members and externally with customers - Strong time-management skills - Goal-oriented mindset - Leads by example using a proactive approach to provide optimal customer support Requirements - Outstanding organizational, interpersonal and communication (written and verbal) skills - Good problem-solving skills and ethical behavior - Unwavering Attendance Record - Must maintain confidentiality - May require sitting for long periods of time - Works in a team-oriented environment Preferred Skills - College degree - Experience working with Zendesk or a similar CRM system - Appreciation for the outdoors - Coachable, empathetic mindset - Ability to multitask
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Serve as the primary virtual point of contact for assigned accounts • Build and maintain strong customer relationships through phone, email, text, and virtual engagement • Process customer orders accurately and efficiently while resolving order-related issues • Proactively communicate promotions, new product launches, education opportunities, and business initiatives • Support customer awareness and engagement around company programs, offers, and resources • Partner closely with field sales teams and leadership to ensure continuity of customer support • Respond to customer inquiries related to products, pricing, inventory availability, and account needs • Support customers through service recovery situations and escalate issues appropriately when needed • Maintain accurate customer records and engagement activity within Salesforce • Monitor account trends and identify customer risks, concerns, or support opportunities
Role Description The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management. The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Responsibilities - Serve as the primary virtual point of contact for assigned accounts - Build and maintain strong customer relationships through phone, email, text, and virtual engagement - Process customer orders accurately and efficiently while resolving order-related issues - Proactively communicate promotions, new product launches, education opportunities, and business initiatives - Support customer awareness and engagement around company programs, offers, and resources - Partner closely with field sales teams and leadership to ensure continuity of customer support - Respond to customer inquiries related to products, pricing, inventory availability, and account needs - Support customers through service recovery situations and escalate issues appropriately when needed - Maintain accurate customer records and engagement activity within Salesforce - Monitor account trends and identify customer risks, concerns, or support opportunities Qualifications - 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles - Strong communication and relationship-building skills - Ability to manage multiple customer accounts and priorities simultaneously - Highly organized with strong follow-through and attention to detail - Comfortable working in a fast-paced, metrics-driven environment - Proficiency in Microsoft Office, Salesforce and order management systems - Beauty industry experience preferred - Experience supporting customers in a virtual or remote environment preferred Competencies & Attributes - Customer Focus - Communication - Relationship Management - Problem Solving - Adaptability - Execution & Follow-Through - Collaboration - Organizational Agility Success Measures - Maintain strong customer retention across assigned account portfolio - Deliver timely, accurate, and professional customer support and order processing - Achieve established service-level expectations for responsiveness and follow-up - Maintain consistent proactive outreach cadence with assigned customers - Increase customer awareness and participation in promotions, education, and new product launches - Support overall account health through ongoing customer engagement and relationship management - Identify and escalate customer concerns, risks, and service opportunities in a timely manner - Maintain accurate documentation of customer interactions and account activity within company systems - Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience Working Conditions & Physical Requirements This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Customer Success Partner
Cosmoprof Worldwide BolognaThe leading B2B trade show, dedicated to all sectors of the beauty industry
Role Description The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management. The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Responsibilities - Serve as the primary virtual point of contact for assigned accounts - Build and maintain strong customer relationships through phone, email, text, and virtual engagement - Process customer orders accurately and efficiently while resolving order-related issues - Proactively communicate promotions, new product launches, education opportunities, and business initiatives - Support customer awareness and engagement around company programs, offers, and resources - Partner closely with field sales teams and leadership to ensure continuity of customer support - Respond to customer inquiries related to products, pricing, inventory availability, and account needs - Support customers through service recovery situations and escalate issues appropriately when needed - Maintain accurate customer records and engagement activity within Salesforce - Monitor account trends and identify customer risks, concerns, or support opportunities Qualifications - 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles - Strong communication and relationship-building skills - Ability to manage multiple customer accounts and priorities simultaneously - Highly organized with strong follow-through and attention to detail - Comfortable working in a fast-paced, metrics-driven environment - Proficiency in Microsoft Office, Salesforce and order management systems - Beauty industry experience preferred - Experience supporting customers in a virtual or remote environment preferred Competencies & Attributes - Customer Focus - Communication - Relationship Management - Problem Solving - Adaptability - Execution & Follow-Through - Collaboration - Organizational Agility Success Measures - Maintain strong customer retention across assigned account portfolio - Deliver timely, accurate, and professional customer support and order processing - Achieve established service-level expectations for responsiveness and follow-up - Maintain consistent proactive outreach cadence with assigned customers - Increase customer awareness and participation in promotions, education, and new product launches - Support overall account health through ongoing customer engagement and relationship management - Identify and escalate customer concerns, risks, and service opportunities in a timely manner - Maintain accurate documentation of customer interactions and account activity within company systems - Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience Working Conditions & Physical Requirements This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Customer Success Manager
BenefexHello! We’re Benefex. We build workplace tech that transforms the employee experience. #hellobenefex
• Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention • Build trusted relationships with a range of customer stakeholders, including senior leaders • Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities • Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes • Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements • Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies • Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment
