• Supporting a live call queue during scheduled project hours. • Using company-provided equipment to access multiple systems and tools. • Handling back-to-back inbound calls involving complex fraud-related situations. • Following documented procedures to ensure accurate and consistent call handling. • Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3). • Managing emotionally challenging interactions while maintaining professionalism. • Communicating effectively in a fast-paced virtual environment.

Role Description The Member Support Professional I responds to incoming requests via phone, personal teller machine (PTM), chat, and video banking and provides direct support to the member. The MSP will also be required to assist in meeting/exceeding monthly branch goals and providing honest and open communication throughout the Credit Union. - Continually educate current and potential members on products and services that may benefit their financial needs. - Provide accurate information efficiently following Credit Union security protocols. - Provide prompt, professional financial service with each current and potential member via phone, PTM, chat, video chat, email, and online banking messages. - Comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. - Accurately perform teller functions including but not limited to account history assistance, stop payments, wires, transfers, debit card maintenance, over-the-phone payments, digital wallet approvals, and account maintenance requests. - Accurately perform teller functions via PTM as needed, including but not limited to deposits, withdrawals, and loan payments. - Scan all associated documents according to time guidelines. - Develop knowledge of all Credit Union products to open new accounts and shares with minimal errors. - Cross-sell lending products, including but not limited to credit cards and consumer lending applications. - Refer members to lenders and/or additional departments when applicable. - Troubleshoot online banking functions with members, including but not limited to initial setup, password reset, etc. - Respond in a timely manner to each member’s online banking messages. - Respond to requests for assistance from other departments and branches regularly to better assist members. - Perform additional duties, as assigned. Qualifications - High school or GED required. - Six months to two years of similar or related experience is preferred. - Experience in a fast-paced customer service environment preferred. Requirements - Must have strong interpersonal skills, including verbal communication, ability to remain calm in stressful situations, and high levels of professionalism. - Efficient clerical skills necessary, including navigating a computer system/typing. - Attention to detail necessary, including ability to perform daily work functions with minimal errors. - Ability to recognize basic banking transactions, including account holds, delinquent loans, and account warnings. - Ability to work remotely, based on departmental needs and at management's discretion. - Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 40 lbs. - Must be capable of climbing/descending stairs in an emergency. - Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. - Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. - Must work extended hours or travel off-site whenever required or requested by management. - Must be capable of regular, reliable, and timely attendance. Company Description This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.

Role Description The Clinical Lab Support Specialist is responsible for supporting and scaling Asher Health's laboratory program. This role serves as the internal subject matter expert for laboratory operations and provides guidance to partners, patients, and internal teams regarding laboratory testing workflows, test selection, preparation requirements, and operational questions. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment while collaborating with clinical, operations, and partner-facing teams. Key Responsibilities - Laboratory Program Management - Maintain and manage Asher Health's laboratory testing catalog and available test offerings. - Create, configure, and maintain partner-specific laboratory panels and testing packages. - Review and update laboratory information, pricing, and test availability. - Ensure accuracy of laboratory workflows, ordering processes, and testing options. - Identify opportunities to improve operational efficiency and partner experience. - Partner & Clinical Support - Serve as the primary point of contact for laboratory-related questions from partners and internal teams. - Provide guidance on laboratory testing options, specimen collection requirements, fasting instructions, turnaround times, and testing workflows. - Support partners in understanding available lab panels and appropriate use cases. - Troubleshoot laboratory ordering, fulfillment, and reporting issues. - Escalate clinical questions and abnormal result concerns to licensed providers according to established protocols. - Vendor Management - Coordinate with laboratory partners, including Quest Diagnostics, Labcorp, and other diagnostic vendors. - Maintain awareness of testing updates, service changes, and operational requirements. - Assist with the implementation of new laboratory services and testing programs. - Support issue resolution and operational escalations with laboratory vendors. - Documentation & Training - Maintain laboratory playbooks, SOPs, training materials, and support documentation. - Assist with onboarding and training new partners on laboratory workflows and best practices. - Support the development of educational resources that help partners communicate effectively about laboratory services. - Ensure documentation remains current and aligned with operational processes. - Cross-Functional Collaboration - Partner with Clinical Operations, Partner Success, Product, and Customer Support teams. - Support partner launches involving laboratory services. - Participate in process improvement initiatives and operational projects. - Provide feedback on workflow enhancements and platform improvements related to laboratory services. Qualifications - 2+ years of experience in healthcare operations, laboratory services, clinical support, medical assisting, or a related healthcare field. - Strong understanding of laboratory testing workflows and diagnostic services. - Exceptional organizational skills and attention to detail. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a remote environment. - Strong problem-solving and customer service mindset. Preferred Experience - Experience working with Quest Diagnostics, Labcorp, or other commercial laboratory organizations. - Experience supporting providers, patients, or healthcare partners. - Medical Assistant (MA), Certified Clinical Medical Assistant (CCMA), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), LVN/LPN, or similar healthcare background. - Familiarity with EHRs, laboratory information systems, and healthcare technology platforms. - Experience developing SOPs, workflows, or training materials. Compensation Range - Base Salary: $55,000 – $65,000 (based on experience) Benefits - Health, Dental, Vision, PTO, and Upward Mobility within the organization What We Are Looking For Asher Health wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment. What We Offer - Lucrative base salary - 100% Remote setting - Comprehensive benefits package including medical, dental, and vision coverage - Clear paths for career growth and advancement as the company scales Asher Health, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Monitor system alerts and notifications during assigned overnight shifts • Follow established troubleshooting protocols to address issues • Execute problem-solving actions based on provided flowcharts • Restart hardware systems or escalate issues to senior engineering staff as needed • Maintain detailed logs of alerts and actions taken • Ensure all issues are resolved within the allotted time or escalated appropriately • Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed