• Serve as point person to speak with patients, family members, and providers to address concerns pertaining to care, transfers and authorizations • Ensure necessary inpatient and outpatient care or other services are rendered to SCAN members at the right time, the right level of care and at the right location, with end-to-end coordination, while adhering to all policies and procedures • Coordinate discharge needs from inpatient acute settings and skilled nursing facilities as appropriate for each member • Coordinate timely delivery of last cover day letters to skilled nursing facilities • Issue determinations within required regulatory timeframes • Apply evidenced-based criteria and guidelines, as well as clinical judgment and expertise, to help develop treatment plans • Review tasks assigned by Integrated Care Nurse Practitioners and coordinate member care accordingly • Review all acute/skilled nursing appeals and create detail explanation of non-coverage and reinstatement letters • Prepare, participate and facilitate high risk huddles and/or skilled nursing rounds • Maintain a list of high risk patients and conduct regular outreach calls to check on their health status • Develop effective working relationships and collaboration with Care Coordinators on clinical matters • Demonstrate excellent organizational, decision-making and multi-tasking skills as demonstrated by problem-solving and successful outcomes • Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing and collaborating with external stakeholders

Title: Manager - TikTok Shop Activation Job Description: Division: Chief Digital Marketing Office LUSA Location: New York, NY (Hybrid – In-Office Required) Reports To: TikTok Shop Acceleration Lead CDMO LUSA Who We Are: For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L’Oréal Consumer Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup. Mission: The TikTok Shop Activation Manager is the hands-on operator behind L’Oréal USA’s creator-led social commerce growth on TikTok Shop. This role owns the day-to-day execution across the TikTok Shop “AAA” framework: Assortment, Affiliates, and Activation. This includes setting up product pages, writing creator briefs, filming first-party content, managing affiliate communities, co-hosting livestreams, and coordinating daily with TikTok Shop Partner (TSP) agencies and brand teams to drive GMV. This person must be an active TikTok content creator with affiliate status and working access to TikTok’s Affiliate Center. You will build direct relationships with L3+ creators, produce content that models best practices for the affiliate network, and serve as the organization’s subject matter expert on TikTok Shop content and commerce. Core Responsibilities: Assortment and Product Strategy - Own the hands-on setup of new product pages, bundles, and TikTok Shop exclusives on the platform. - Share all new product information across internal teams (brand, DMI, media) and external partners (TSP, creators). - Consult on product and bundle strategy, providing expert feedback on what will resonate with creators and drive affiliate conversion. - Advise on pricing and commission structures based on creator-facing market intelligence and competitive benchmarking. Creator and Affiliate Management - Build and manage relationships with L3+ creators through direct outreach. Personally identify, vet, and recruit high-impact affiliates beyond agency-sourced talent. - Develop and distribute creator briefs by gathering product details, claims, and content direction in consultation with brand marketing and DMI. - Provide clear sourcing guidelines to the TSP to ensure creator quality and brand alignment. - Review large creator partnerships (1M+ followers) and partner with DMI for approval. - Monitor creator content daily for compliance risk. Flag creators who violate L’Oréal USA or brand guidelines and execute de-monetization based on established escalation protocols. - Manage affiliate operations: link and code creation, attribution tracking, commission eligibility, and creator documentation (contact info, platform participation, gifting history, performance notes). - Coordinate product sampling and gifting operations, including order placement, shipment tracking, and follow-up to ensure creator activation. - Nurture the creator community through active engagement: host in-person creator events, moderate webinars, and manage communications via LARK, Discord, and TikTok Shop Affiliate Center. - Negotiate creator terms where applicable, including deliverables, usage rights, exclusivity, and timelines. Activation and Content - Lead by example: film first-party TikTok content that models best-in-class storytelling, product education, and conversion-optimized formats for the affiliate network. - Review top-performing creator content and provide recommendations (alongside TSP) to media teams for paid boosting. - Surface high-performing content to brand teams for repurposing across owned channels. - Coordinate with the TikTok brand handle lead on the shoppable video posting schedule. - Co-host on-camera livestreams with agency talent to drive engagement and sales. - Execute A/B tests on content formats (e.g., creator vs. brand-led, trend-driven vs. product-led) and use results to refine briefing strategy. - Monitor TikTok algorithm shifts, trending sounds, and content formats. Translate platform intelligence into actionable creative pivots and updated creator briefs. Campaign Strategy and Execution - Plan and execute affiliate campaigns, contests, and commission boosts tied to product launches, promotions, and tentpole moments. - Develop and manage a sampling strategy aligned to campaign cadence and sales targets. - Manage affiliate incentive budgets with rigorous focus on ROI and ROAS. - Oversee the full lifecycle of TikTok Shop campaigns, ensuring alignment with broader brand campaigns and a unified customer experience. Performance Tracking and Reporting - Track and report on channel KPIs: GMV, GPM AOV, conversion rate, engagement, reach, active affiliates, and creator activation rate. - Analyze performance via TikTok Business Suite and Seller Center to identify optimization opportunities and full-funnel conversion insights. - Build TikTok Shop P&L forecasts to guide shop strategy and inform business planning. - Collaborate with Demand Planning, Marketing, and Commercial teams to forecast the impact of affiliate activities on inventory and sales targets. - Deliver weekly and monthly reporting with clear insights and actionable recommendations for senior leadership. Cross-Functional Collaboration - Serve as the internal subject matter expert on TikTok Shop content and affiliate strategy, providing thought leadership to Marketing, A&I, and divisional stakeholders. - Act as the primary point of contact for TikTok Shop Partners (TSPs), ensuring operational alignment with L’Oréal’s strategic goals. - Partner with brand marketing to build a content bank that fills gaps and provides agility for trend-jacking and key brand moments. - Partner with Le Care to manage real-time community interactions, converting customer inquiries into engagement and sales opportunities. Key Measures of Success: Creator Community and Program Health - Creator Activation Rate (Primary): Percentage of seeded creators who produce and post content for a given campaign. - Creator Pool Growth: Quarter-over-quarter growth in active, brand-safe creators in the affiliate program. - Community Engagement: Active participation and sentiment in creator channels (LARK, Discord), including webinar and event attendance. Content and Sales Performance - GMV Achievement (Primary): Total revenue generated from the managed creator pool and brand content, aligned with brand budget and ambition. - AOV Growth (Primary): Quarter-over-quarter increase in average order value, driven by strategic bundling, multi-product briefs, and promotional offers. - Livestream Performance: GMV, average concurrent viewers, and engagement rate from hosted livestreams. Operational Excellence - Content Compliance (Primary): Low rate of content violations, reflecting effective guideline communication and diligent monitoring. - Speed-to-Live: Efficiency of setting up new products, bundles, and creator briefs on the platform. Requirements: - Active TikTok content creator with affiliate status and working access to TikTok’s Affiliate Center. This is non-negotiable. - 3–5+ years of experience in TikTok Shop management, affiliate marketing, influencer marketing, or creator partnerships, ideally within beauty or CPG. - Proven track record managing TikTok Shop affiliate programs, including creator sourcing, briefing, and performance optimization. - Comfortable on camera and able to produce first-party content that demonstrates platform best practices. - Strong operational skills: link/code management, attribution tracking, gifting logistics, and creator documentation. - Analytical rigor with GMV reporting, P&L forecasting, and platform analytics tools (TikTok Business Suite, Seller Center). - Deep knowledge of TikTok’s algorithm, content trends, trending sounds, and commerce features. - Experience managing creator communities across platforms like Discord, LARK, or similar. - Strong negotiation skills for creator partnerships, including deliverables, usage rights, and exclusivity terms. - Excellent cross-functional communication and stakeholder management skills. - Highly organized with the ability to manage multiple campaigns, creator relationships, and timelines simultaneously in a fast-paced environment. What’s In It For You: - Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) - Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) - Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) - Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) - Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) - Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) - Employee Resource Groups (Think Tanks and Innovation Squads) - Access to Mental Health & Wellness Programs Don’t meet every single requirement? At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting

Title: Senior Manager, Member Services Location: San Antonio Texas US Remote Job Description: Wider Circle partners with health plans and providers to run community-based programs that improve health outcomes and reduce social isolation. By focusing on closing care gaps and addressing social determinants of health through high-touch member engagement, Wider Circle delivers measurable impact for communities across the country. Wider Circle’s Member Services team is the operational engine behind our community health programs. The team runs a high-volume outbound contact center — activating members, conducting outreach campaigns, and driving engagement — alongside a lower-volume, higher-complexity layer of care navigation work: closing care gaps and coordinating follow-through on health-related needs. The Senior Manager, Member Services, owns this operation end-to-end. You will lead a team of Team Leads and, through them, a large frontline workforce of Care Navigators. This is a role for an experienced contact center operator who understands value-based care outcomes — someone who can run a real-time outbound operation at scale while keeping the team focused on the quality metrics that drive member success. The ideal candidate brings deep expertise in both healthcare case management and contact center technology, with hands-on experience with Five9 or equivalent call center software. Key responsibilities Contact Center Operations - Own day-to-day outreach center performance: inbound and outbound call handling, campaign execution, scheduling, workforce management, and real-time quality monitoring. - Manage and optimize calling campaigns in Five9 or a comparable platform, including call routing, queue management, and agent productivity. - Analyze contact center KPIs to identify trends, address performance gaps, and continuously improve member engagement outcomes. - Build and maintain a QA framework that ensures consistent call quality, HIPAA compliance, and audit-ready documentation. Value-Based Care Performance - Drive measurable outcomes against value-based care goals: care gap closures, Annual Wellness Visits, Health Risk Assessments, HEDIS measures, Patient Reported Assessments, and SDOH initiatives. - Monitor the impact of quality and risk adjustment activities; develop corrective action plans when performance trends indicate risk. - Track and report KPIs across outreach effectiveness, care gap completion, and value creation; present results to senior leadership. Team Leadership - Lead Team Leads as direct reports, setting performance expectations, providing coaching, and holding the supervisory tier accountable for frontline outcomes. - Manage staffing models, scheduling, and workload distribution across the team. - Develop and deliver training that builds frontline capability and keeps the team equipped to meet evolving program requirements. - Establish a performance culture with clear goals, regular evaluations, and visible career progression for frontline staff. Cross-Functional Collaboration - Partner with Technology, Product, Data, and Finance to improve dashboards, automation, and reporting capabilities. - Collaborate across departments to support new client requirements and align Member Services with broader organizational goals. Requirements You are: - An experienced contact center operator who understands how to run high-volume outbound programs at scale — with the discipline and tools to back it up. - A data-driven leader who tracks leading indicators, spots risks early, and uses metrics to improve both team performance and member outcomes. - A strong people manager who builds accountability, coaches for growth, and creates urgency without micromanaging. - A practical problem-solver who can zoom out to strategy and zoom in to unblock a workflow, fix a queue issue, or coach a Team Lead through a tough situation. - Mission-driven. Wider Circle’s work at the intersection of community health, care equity, and social determinants should genuinely energize you. Required: - 7+ years of progressive leadership experience in healthcare or managed care operations, with meaningful time managing a contact center or outreach function at scale. - Hands-on experience with Five9 or a comparable contact center platform, including campaign management, queue monitoring, and workforce reporting. - Demonstrated experience leading large frontline teams in a healthcare or managed care environment. - Familiarity with value-based care metrics: care gap closures, HEDIS, SDOH, HRA, AWV, and related quality programs. - Strong analytical skills and comfort making data-driven decisions in a fast-moving environment. - Excellent communication and interpersonal skills — able to lead across levels and collaborate effectively with cross-functional partners. - Knowledge of HIPAA and applicable healthcare compliance standards. - Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree a plus. - Proficiency in Google Workspace. Nice to have: - Clinical background or experience in a health plan or value-based care setting. - Experience with Salesforce and Tableau. Benefits What Wider Circle Offers - Competitive salary range of $90,000–$115,000 - Annual incentive bonus up to 5.75% - Comprehensive medical, dental, and vision coverage - 401(k) plan - Generous paid time off, including your birthday off and 9 company holidays and a PTO accrual that grows with tenure - Remote-first culture with periodic travel to our growth markets - The chance to build something that matters — and to see the direct impact of your work on communities across the country

Title: Senior Manager, Member Services Location: Las Vegas Nevada US Job Description: Wider Circle partners with health plans and providers to run community-based programs that improve health outcomes and reduce social isolation. By focusing on closing care gaps and addressing social determinants of health through high-touch member engagement, Wider Circle delivers measurable impact for communities across the country. Wider Circle’s Member Services team is the operational engine behind our community health programs. The team runs a high-volume outbound contact center — activating members, conducting outreach campaigns, and driving engagement — alongside a lower-volume, higher-complexity layer of care navigation work: closing care gaps and coordinating follow-through on health-related needs. The Senior Manager, Member Services, owns this operation end-to-end. You will lead a team of Team Leads and, through them, a large frontline workforce of Care Navigators. This is a role for an experienced contact center operator who understands value-based care outcomes — someone who can run a real-time outbound operation at scale while keeping the team focused on the quality metrics that drive member success. The ideal candidate brings deep expertise in both healthcare case management and contact center technology, with hands-on experience with Five9 or equivalent call center software. Key responsibilities Contact Center Operations - Own day-to-day outreach center performance: inbound and outbound call handling, campaign execution, scheduling, workforce management, and real-time quality monitoring. - Manage and optimize calling campaigns in Five9 or a comparable platform, including call routing, queue management, and agent productivity. - Analyze contact center KPIs to identify trends, address performance gaps, and continuously improve member engagement outcomes. - Build and maintain a QA framework that ensures consistent call quality, HIPAA compliance, and audit-ready documentation. Value-Based Care Performance - Drive measurable outcomes against value-based care goals: care gap closures, Annual Wellness Visits, Health Risk Assessments, HEDIS measures, Patient Reported Assessments, and SDOH initiatives. - Monitor the impact of quality and risk adjustment activities; develop corrective action plans when performance trends indicate risk. - Track and report KPIs across outreach effectiveness, care gap completion, and value creation; present results to senior leadership. Team Leadership - Lead Team Leads as direct reports, setting performance expectations, providing coaching, and holding the supervisory tier accountable for frontline outcomes. - Manage staffing models, scheduling, and workload distribution across the team. - Develop and deliver training that builds frontline capability and keeps the team equipped to meet evolving program requirements. - Establish a performance culture with clear goals, regular evaluations, and visible career progression for frontline staff. Cross-Functional Collaboration - Partner with Technology, Product, Data, and Finance to improve dashboards, automation, and reporting capabilities. - Collaborate across departments to support new client requirements and align Member Services with broader organizational goals. Requirements You are: - An experienced contact center operator who understands how to run high-volume outbound programs at scale — with the discipline and tools to back it up. - A data-driven leader who tracks leading indicators, spots risks early, and uses metrics to improve both team performance and member outcomes. - A strong people manager who builds accountability, coaches for growth, and creates urgency without micromanaging. - A practical problem-solver who can zoom out to strategy and zoom in to unblock a workflow, fix a queue issue, or coach a Team Lead through a tough situation. - Mission-driven. Wider Circle’s work at the intersection of community health, care equity, and social determinants should genuinely energize you. Required: - 7+ years of progressive leadership experience in healthcare or managed care operations, with meaningful time managing a contact center or outreach function at scale. - Hands-on experience with Five9 or a comparable contact center platform, including campaign management, queue monitoring, and workforce reporting. - Demonstrated experience leading large frontline teams in a healthcare or managed care environment. - Familiarity with value-based care metrics: care gap closures, HEDIS, SDOH, HRA, AWV, and related quality programs. - Strong analytical skills and comfort making data-driven decisions in a fast-moving environment. - Excellent communication and interpersonal skills — able to lead across levels and collaborate effectively with cross-functional partners. - Knowledge of HIPAA and applicable healthcare compliance standards. - Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree a plus. - Proficiency in Google Workspace. Nice to have: - Clinical background or experience in a health plan or value-based care setting. - Experience with Salesforce and Tableau. Benefits What Wider Circle Offers - Competitive salary range of $90,000–$115,000 - Annual incentive bonus up to 5.75% - Comprehensive medical, dental, and vision coverage - 401(k) plan - Generous paid time off, including your birthday off and 9 company holidays and a PTO accrual that grows with tenure - Remote-first culture with periodic travel to our growth markets - The chance to build something that matters — and to see the direct impact of your work on communities across the country