Role Description Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has an immediate opening for a Travel Consultant with its Sports travel department. We have a great team culture where we genuinely enjoy who we work with. So if you have group or individual travel experience, this may be a great fit for you! This position may be remote. As first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group and individual travel. Travel requests are received and responded to via all means of business contact (phone, e-mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to the booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements necessary to process electronic or other travel documents, including support of online bookings. Shifts may be 9a - 6p or 10a - 7p CT, with the expectation to proactively manage and minimize overtime as well. Essential Functions: - Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Travelport+ GDS. - Communicates effectively and exhibits excellent customer service skills. - Continuously strives to provide clients with a positive experience, utilizing analytical and strategic skills. - Positively contributes to the team environment. - Understands the importance of quality and accountability with regards to revenue generating tasks and responsibilities. - Demonstrates the ability to be a good team player; dependable and reliable; flexible with the ability to multi-task. - May be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company. Qualifications - Minimum of 3 years of experience as a travel consultant; Group Travel experience is essential. - Travelport+ experience is preferred. - Experience handling VIP clients is preferred. - Flexibility to work nights and weekends during peak travel periods and during emergency travel situations. Requirements - Microsoft Office skills preferred (Word, Excel, Outlook). - GDS, internet, Concur Online booking tool and portal knowledge. Benefits - Competitive salary commensurate with experience. - Medical Insurance. - Dental Insurance. - Vision Insurance. - Life Insurance. - Disability Insurance. - 401(k) plan. - Paid Time Off. Company Description Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win! The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Staffing Senior Analyst, Advisors Client Services The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership pre-eminence. The role of the Staffing Senior Analyst is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets• Manage settings in the internal systems through all phases of the engagement lifecycle• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members All about you Essential skills and experience: o 5-8 years of overall career experience, preferably in professional services industry o Partner at heart - Needs to work in very close partnership with Client Service team members o Business acumen - Good understanding of the business drivers to optimize resource utilization numbers o Strong interest in people well-being and development - focused on making the client service team member experience is the best in class o Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams o Project Manager - Able to manage multiple priorities simultaneously o Team Player - Work effectively as an individual contributor within a global staffing team o Data & Metrics Orientation: Ability to aggregate utilization indicators, track KPIs, and leverage tools for insights. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Are you passionate about helping people turn ideas into unforgettable experiences? Do you enjoy organization, communication, and providing outstanding support? We're growing our remote team and looking for motivated individuals to join us as Trip Planning Consultant. In this role, you'll work with clients to coordinate travel experiences, organize trip details, and provide guidance throughout the planning process. If you're looking for a flexible opportunity that allows you to work from home while developing valuable customer service and planning skills, this could be an excellent fit. No prior travel industry experience is required. We provide comprehensive training, ongoing mentorship, and the resources needed to help you succeed. What You Will Do - Assist clients with coordinating vacation plans, cruises, hotel stays, tours, and other travel experiences - Research destinations, travel products, accommodations, and transportation options through company-approved resources - Help organize travel arrangements and confirm booking information is complete and accurate - Provide personalized assistance based on client interests, schedules, and travel objectives - Respond to inquiries and service requests through email, phone, and online communication platforms - Support clients with itinerary enhancements, reservation adjustments, and travel-related updates - Maintain accurate records of client interactions, travel plans, and booking documentation - Participate in virtual training sessions, team meetings, and educational development programs What You Will Gain - 100% remote work environment - Flexible scheduling options - Training and onboarding provided - Access to travel-related incentives and supplier promotions - Ongoing coaching and team support - Opportunities to develop transferable professional skills - Career growth potential based on performance and participation Qualifications - Strong interpersonal and communication skills - Customer-focused mindset with a professional approach - Ability to stay organized and manage multiple responsibilities - Comfortable using computers, web-based platforms, and digital communication tools - Reliable internet connection - Detail-oriented with strong follow-through - Self-motivated and capable of working independently - Willingness to learn and adapt in a dynamic environment Requirements - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Ideal for Individuals Who - Enjoy helping others plan meaningful experiences - Appreciate the flexibility of remote work - Have strong organizational and problem-solving abilities - Like learning about destinations, travel products, and customer service - Are seeking a flexible opportunity with training, support, and advancement potential

Role Description Are you someone who enjoys helping others, staying organized, and delivering excellent service? We are seeking motivated individuals to join our growing remote team as a Travel Services Advisor. In this position, you will assist clients with travel-related requests, coordinate booking details, and help create smooth and enjoyable travel experiences. This opportunity is ideal for individuals looking for a flexible remote role where they can develop valuable customer support, planning, and communication skills. No prior travel industry experience is necessary. We provide comprehensive training and ongoing support to help you succeed. Responsibilities - Assist clients with vacation planning, travel arrangements, and reservation coordination - Research destinations, accommodations, transportation options, cruises, and travel packages using approved company tools - Review booking information and travel documents to help ensure accuracy and completeness - Share travel-related information and recommendations based on client needs and preferences - Provide responsive assistance through phone, email, and digital communication channels - Support clients with reservation updates, itinerary modifications, and travel-related inquiries - Track and maintain client records, confirmations, and booking documentation - Stay informed on supplier offerings, destination updates, and company resources through ongoing training Benefits - 100% remote work environment - Flexible scheduling options - Comprehensive onboarding and training program - Access to travel-related incentives, discounts, and supplier promotions - Supportive team culture with mentorship and guidance - Opportunities for professional growth and skill development - Advancement opportunities based on performance Qualifications - Strong verbal and written communication skills - Excellent organizational abilities and attention to detail - Comfortable working with web-based systems, email, and digital tools - Reliable internet connection and basic computer proficiency - Ability to manage multiple priorities in a remote environment - Self-motivated with a customer-first mindset - Willingness to learn and adapt to new processes - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved countries Ideal Candidates - Enjoy assisting people and providing quality service - Thrive in independent work environments - Have strong follow-through and problem-solving skills - Appreciate flexibility and schedule control - Are looking for an opportunity with training and long-term growth potential