• Act as a subject matter expert on-site, addressing customers’ technical, developmental, and strategic IT requirements • Lead efforts in problem identification, system architecture design, software specification, testing, and deployment • Recommend and implement open source solutions to solve complex business challenges • Continuously learn and apply new technologies to meet evolving customer needs • Effectively respond to incidents, escalations, and critical issues • Provide clear, actionable recommendations aligned with Red Hat's technologies

• Support customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions • Continuously learn, grow, and adapt to new skills and technologies • Travel frequently (20-30 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers.

Role Description Under broad direction, responsible for overseeing the following functional areas: - Technology - Major systems (e.g., process simulation, document management, payroll, etc.) Responsible for the development/acquisition, maintenance, and/or support of applications in that area. Influence the assignment of personnel to various activities and provide performance feedback. - Leads and participates in the preparation of all requirements/specifications, estimates, system designs, and completed systems. - Ensures that quality support is provided to customers and clients. - Often involves performing project setups, analyses, designs, etc., for/with customers. - Researches and makes recommendations on software technology direction. Prepare activity and progress reports for management and enforce compliance with administrative policies and procedures. Qualifications - Undergraduate degree in computer science (CS), management information systems (MIS), bachelor of arts (A), or Engineering. - 8 years of experience in Systems Development and/or Applications Support. Requirements - Hands-on operational role responsible for day-to-day deployment, administration, security integration, and governance of client Claude Enterprise tenant. Benefits - Claude Enterprise Administration - SAS Security - Platform Usage Analytics and Reporting - ChatGPT Enterprise Administration

Role Description NEMS is seeking a hands-on Epic Bridges Consultant to support the daily operations, troubleshooting, maintenance, and enhancement of an established Epic Bridges and Mirth Connect integration environment. This is not an architecture or redesign role; the focus is on managing active interfaces, resolving integration issues, building and testing HL7 connections, and ensuring reliable data exchange across healthcare systems. The ideal candidate is a self-driven interface analyst who enjoys solving complex integration challenges and can independently manage assigned tasks from analysis through resolution. Key Responsibilities - Monitor, maintain, and troubleshoot Epic Bridges interfaces and Mirth Connect channels. - Perform root cause analysis on interface failures, HL7 message errors, and data integrity issues. - Build, modify, test, and deploy healthcare interfaces utilizing HL7 standards. - Support message types including ADT, ORM, ORU, SIU, and related workflows. - Configure and maintain interface transformations and routing logic within Mirth Connect. - Utilize Epic Sherlock and monitoring tools to identify and resolve interface issues. - Manage error queues and ensure timely resolution of interface-related incidents. - Document interface configurations, message mappings, workflows, and support procedures. - Collaborate with IT teams, clinical stakeholders, and third-party vendors to support integration requirements. - Track and manage work assignments through Jira or similar ticketing systems. Qualifications - Current Epic Bridges Certification (required prior to start date). - Minimum 5 years of hands-on Epic Bridges and healthcare interface analyst experience. - Strong experience with Mirth Connect, including JavaScript transformers and channel development. - Solid understanding of HL7 v2.x messaging standards and segment structures including MSH, PID, ORC, and OBR. - Experience troubleshooting interface issues, message failures, and data transmission errors. - Proficiency in interface testing, validation, and deployment processes. - Experience with Epic Sherlock and interface monitoring tools. - Ability to work independently with minimal supervision and drive tasks to completion. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and documentation abilities. Preferred Qualifications - Experience with DICOM integrations and radiology workflows, including PACS, RIS, and modality worklists. - Familiarity with Federally Qualified Health Centers (FQHC), ambulatory care, or community healthcare environments. - Experience working with Jira or comparable ticket management platforms. - Knowledge of FHIR-based integrations and Epic interoperability solutions. - Prior experience supporting healthcare integration environments in production settings. Ideal Candidate Profile - Hands-on technical contributor actively working with interfaces and integration engines. - Comfortable troubleshooting production issues and resolving complex integration problems. - Detail-oriented, proactive, and highly self-motivated. - Able to balance multiple priorities while maintaining high-quality deliverables. - Strong collaborator who can work effectively with technical and clinical teams. Important Notes - This is not a solution architecture, program management, or leadership position. - Candidates whose recent experience is primarily focused on management or high-level design may not be a strong fit. - Remote candidates may be considered; however, availability during Pacific Time business hours and active participation in meetings are mandatory.