Title : Executive Assistant I Location: Boothbay Harbor United States Job Description: Executive Assistant I Req # 80171 Post Acute Care Remote Summary: The Executive Assistant I works under the direction of one or more Senior Executive leaders (the Post Acute Care Division COO and the PAC Senior Director) and is responsible for providing administrative and operational support essential to the mission of the organization and the day-to-day operation of an executive office. Key to the role is the ability to work effectively with all levels of management, consultants, contractors and the public. Responsibilities: - Provides administrative support directly to the assigned Senior Executive leader(s), exercising confidentiality, tact, and diplomacy. - Uses business software applications (word processing, presentation, and spreadsheet) to prepare complex correspondence, reports, presentations, agendas, minutes, etc. - Receives, screens, and directs incoming calls, visitors, mail, and email. Prepares responses to routine correspondence and inquiries as requested. Maintains files, records, and calendars. - Arranges business travel, coordinates meeting arrangements, tracks expenses, and/or supports budget process. - Mentors/leads other administrative staff as assigned. - Coordinates significant events for the organization. Provides support for high level projects including data collection, analysis and reporting as assigned. - Participates in the development and implementation of administrative standards, policies and practices as appropriate. - Mentors/leads other administrative personnel if assigned Required Minimum Knowledge, Skills, and Abilities (KSAs) - Education: High School diploma or GED preferred. - License/Certifications: N/A - Experience: Five years of experience in an administrative support role required. Two years of executive level support preferred - Additional Skills/Requirements Required: Advanced Microsoft Office skills. - Additional Skills/Requirements Preferred: Knowledge of Medical terminology

Role Description The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers. Key Responsibilities - Appointment scheduling and patient communication - Insurance verification and claims processing - Referral coordination - Patient records management - Coordination with providers and healthcare partners - Handling patient inquiries via phone, email, and messaging platforms - Incoming fax management - Email and text management, including sorting and responding - Prioritizing billing-related administrative support - Serving as provider and patient care coordinator - Support for remote patient monitoring activities This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support. Qualifications - Strong communication skills in both Spanish and English (excellent verbal and written) - At least 1 year of experience in medical front office, medical administrative, or care coordination roles - Strong healthcare administrative background - Familiarity with Elation or similar EMR systems is a plus - Professional and polished phone presence - Patient, compassionate, and polite demeanor - Highly detail-oriented and thorough - Ability to manage multiple tasks simultaneously Requirements - Must be proficient in speaking and writing Spanish & English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 25 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

• Answer incoming patient phone calls professionally and courteously. • Schedule, reschedule, and confirm patient appointments. • Assist patients with general inquiries and appointment-related concerns. • Handle missed appointment follow-ups and rescheduling efforts. • Verify patient insurance eligibility and benefits. • Distribute and collect required patient forms. • Perform general medical receptionist and administrative duties. • Billing processes and prior authorization. • Collect patient copays and outstanding balances. • Follow up with patients regarding missed appointments.

• Appointment scheduling and patient communication • Insurance verification and claims processing • Referral coordination • Patient records management • Coordination with providers and healthcare partners • Handling patient inquiries via phone, email, and messaging platforms • Incoming fax management • Email and text management, including sorting, responding, • Prioritizing Billing-related administrative support • Serving as provider and patient care coordinator • Support for remote patient monitoring activities