Title: Bilingual Customer/Technical Support Associate Location: United States, Remote Job Description: About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. This is a full-time, remote position. Requirements - Must be bilingual in Spanish - Must be able to work EST work hours - Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues - Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat - 1+ years in technical support, help desk or other IT-related, customer-facing role - Comfortable working in a command line interface (CLI) - Ability to work outside of normal business hours - Comfortable working remotely through on-site technicians to resolve customer issues - Strong preference for experience as an installation technician or other field experience - Bonus: CompTIA Network+ or equivalent certification Primary Responsibilities - Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting. - Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc). - Remote troubleshooting and resolution of support tickets. - Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud. - Creating and maintaining internal documentation for training and reference. - Working closely with Honest engineers, field technicians, and customer support personnel. - Working shifts that may include evenings or weekends. Personal Attributes - Friendly and enthusiastic - Excellent communication skills - Self-motivated and driven - Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting. - Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits - Competitive salary with an estimated range of $18-24/hr based on capabilities and track record - 401k after 3 months of employment - Flexible schedule - 2 weeks paid time-off and 7 days paid sick leave - Medical, vision, and dental benefits - Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Role Description HBK is looking for an Adobe Experience Developer / Technical Lead to support the ongoing development and optimization of HBKworld.com. As part of a cross-functional Scrum team, you will combine hands-on development with technical leadership responsibilities, helping to deliver high-quality digital experiences on Adobe Experience Manager (AEM). You will work closely with the Product Owner, business stakeholders, UX designers, and external development partners to translate business requirements into scalable technical solutions. While remaining actively involved in development, you will provide technical guidance, perform code reviews, and help ensure delivery quality across the platform. Key Responsibilities - Hands-On Development - Design, develop, and maintain Adobe Experience Manager (AEM) components, templates, services, and integrations. - Develop front-end and back-end functionality using Java, HTL, JavaScript, HTML, and CSS. - Configure and enhance AEM content authoring experiences and workflows. - Troubleshoot and resolve defects, performance issues, and production incidents. - Contribute to technical improvements, platform upgrades, and continuous optimization initiatives. - Participate in development activities throughout the full software development lifecycle. - Technical Leadership - Act as the primary technical point of contact within the Scrum team. - Support solution design and ensure alignment with AEM best practices and HBK technical standards. - Review code and deliverables from external development partners. - Help refine technical requirements and estimate development efforts. - Identify technical risks and propose practical solutions. - Promote code quality, maintainability, security, and performance standards. - Security & Compliance - Work closely with HBK's Cyber Security team to ensure digital solutions meet corporate security standards and policies. - Participate in security reviews, threat assessments, vulnerability remediation, and risk mitigation activities. - Support remediation of findings from penetration tests, vulnerability scans, and security audits. - Collaborate with Cyber Security and Infrastructure teams on authentication, authorization, data protection, and secure integrations. - Agile Team Collaboration - Work closely with the Product Owner to understand business priorities and requirements. - Participate in Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives. - Collaborate with UX, content, SEO, analytics, and marketing teams to deliver customer-focused digital experiences. - Support testing, deployment, and release activities. - External Partner Collaboration - Collaborate with external development agencies and implementation partners. - Provide technical guidance and clarification during development activities. - Review solutions and ensure delivered functionality meets requirements and quality standards. - Facilitate knowledge sharing between internal and external teams. Qualifications - 3-7 years of experience working with Adobe Experience Manager. - Experience developing custom AEM components, templates, and services. - Experience working with AEM as a Cloud Service is preferred. - Strong Java development skills. - Solid experience with HTML, CSS, JavaScript, and responsive web development. - Experience integrating AEM with REST APIs and enterprise applications. - Familiarity with Git, CI/CD pipelines, and modern development practices. - Understanding of web performance, accessibility, and SEO best practices. - Experience working in Agile/Scrum environments. - Ability to balance hands-on development with technical coordination responsibilities. - Strong problem-solving and analytical skills. - Effective communication skills when working with both technical and non-technical stakeholders. - Experience collaborating with external development teams or agencies is an advantage. Preferred Qualifications - Adobe Experience Manager certification. - Experience with Adobe Experience Cloud products. - Experience integrating AEM with Salesforce and other enterprise platforms. - Knowledge of digital analytics and customer experience optimization. - Experience in a global B2B environment. Success in This Role - Consistently delivers high-quality AEM solutions for HBKworld.com. - Acts as a trusted technical contributor within the Scrum team. - Maintains strong collaboration with external development partners. - Helps improve platform quality, stability, and performance through hands-on development and technical guidance. - Supports efficient and predictable delivery of digital initiatives aligned with business objectives. Benefits - Competitive salary and benefits package. - Opportunities for professional growth in a dynamic environment. - A dynamic and inclusive workplace that values collaboration and growth. - Flexible working arrangements, including remote work options.

Role Description Constellation seeks a Technical Lead to provide end-to-end ownership of technical product delivery across automation and full-stack development initiatives. This role is responsible for guiding architecture, directing engineering workstreams, and ensuring solutions align with client mission needs and program objectives. The Lead works closely with developers and stakeholders to translate requirements into scalable technical solutions, oversee execution across Python data and ETL processes and web-based applications, and drive informed decision-making throughout the delivery lifecycle. This position serves as the primary technical authority in client engagements, providing clear direction, presenting solutions, and ensuring delivery quality, performance, and accountability across teams. - Technical Leadership: Provide architectural oversight and technical direction across teams developing Python-based automation and full-stack applications (React, Spring Boot). Validate engineering approaches, enforce best practices, and ensure solutions are scalable, secure, and maintainable. - Solution Architecture: Translate complex client requirements into clear, actionable technical designs. Lead solutioning sessions and define system architecture and automated processes in collaboration with engineering teams. - Client Engagement: Serve as the primary technical interface with stakeholders. Present solutions, guide decision-making, and manage trade-offs to ensure alignment with mission and program objectives. - Delivery Oversight: Oversee execution across technical workstreams, managing priorities, risks, and escalations. Identify and resolve technical challenges early to maintain delivery timelines and quality. Qualifications - 8+ years of experience in software engineering, technical delivery, or solution architecture. - Strong technical background in Python-based scripting and/or full-stack development (React, Spring Boot, or similar). - Proven experience leading system architecture and delivering scalable, cloud-based (AWS/Azure) solutions. - Experience overseeing cross-functional engineering teams (backend, frontend, data). - Strong client-facing skills, including presenting technical solutions and driving decision-making. - Bachelor’s degree in a technical field (or equivalent experience). - Be a U.S. citizen able to pass a background investigation by the client agency. DHS clearance with CBP/ICE, or DoD Top-Secret preferred. Requirements - Experience leading teams building data/automation pipelines or ETL workflows. - Familiarity with DevOps practices (CI/CD, containerization, cloud deployment). - Experience supporting federal programs or working in regulated environments. - Background in product ownership or technical product management. Benefits - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Life insurance - Paid time off - Professional development assistance - Vision insurance

Role Description Our client, a multinational company that provides networking solutions to power business, is looking for a senior technical writer to join their Wired Applications team. The writer will create and maintain technical documentation for complex networking and platform products, collaborate with global cross-functional teams, and independently manage deliverables across release cycles. - Initial 12 month contract, with a view to longer term work - Immediate start - 100% remote work Qualifications - Proactive communicator - Deep technical writing expertise - Networking domain knowledge - Hands-on experience with AI documentation tools such as Claude, Microsoft Copilot, and Rovo Requirements - Create, review, and maintain technical documentation including Command Reference, User Guide, Configuration Guide, Troubleshooting Guide, Release Notes, and Deployment Guide - Collaborate with global cross-functional teams, proactively align on deliverables, and surface risks or blockers early — before they impact timelines - Maintain documentation standards, templates, and information architecture in alignment with the Extreme Networks Style Guide - Use structured authoring tools and CCMS platforms such as oXygen and Heretto - Continuously improve existing content for clarity, consistency, and accuracy - Drive content review and approval workflows with stakeholders, ensuring timely sign-off - Manage project timelines independently, consistently meet deadlines, and communicate schedule risks proactively with recommended mitigations - Prepare and submit documents for publishing in compliance with AI quality standards set by the User Enablement team - Actively engage with AI-assisted documentation workflows, including prompt crafting, output review, and iterative refinement using tools such as Claude, Microsoft Copilot, and Rovo - Champion a culture of proactive communication — anticipate information gaps, keep cross-functional partners informed without being asked, and raise issues through the right channels at the right time Benefits - Remote-first culture - Flexible working hours - Top-notch content solutions while enjoying a fulfilling work-life balance - Building long-term partnerships with seamless collaboration Company Description Bárd is an award-winning, global technical writing consultancy known for its expertise, the quality of its technical writing, its focus on partnership, and the human approach we bring to everything we do. Founded in 1999, we’re the go-to experts for the technical sector in turning complex jargon into clear, engaging content that helps our clients create meaningful connections with their audiences. - Visit www.bardglobal.com for more information.