Role Description Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: - Conducting research - Spending approximately 85% of the scheduled time on the phone according to business need Qualifications - High school diploma OR GED - 6 months customer service experience OR 6 months experience in an office environment - Data entry and/or typing experience - Interpersonal, verbal and written communication skills - Analytical and organizational skills and independent decision making skills - Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Requirements - 9 months customer service experience (preferred) - Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred) - Knowledge of medical terminology and anatomy (preferred) - Proven ability to learn quickly and adapt to change (preferred) - Referral preference given to applicants able to take and meet testing criteria Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Title: Customer Advocate, Remote Location: Bloomsburg, Pennsylvania, 17815 United States 17.00 per hour Longevity increases and Performance incentives Hourly Full Time Medical, Dental, Vision, Competitive Salary, Paid Time Off Job Description: Customer Advocate - Full‑Time (Remote) Disabled Veteran Solutions (DVS) Tired of Watching Gas Prices Climb While Your Paycheck Shrinks? Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours. At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth. Why You'll Love Working From Home With DVS - Keep your money - no gas, no tolls, no surprise car repairs - Keep your time - reclaim 5-10 hours a week from commuting - Keep your sanity - no traffic, no weather delays, no road rage - Keep your comfort - work in your favorite hoodie, with your favorite mug - Keep your momentum - grow your career without uprooting your life Remote work isn't just a perk here - it's a lifestyle upgrade The Role: Where Compassion Meets Precision As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50-70 interactions per day, balancing empathy with technical skill. You'll shine if you're confident with: - Real‑time system navigation - Accurate documentation - Microsoft Office proficiency - Clear, professional communication - Process consistency and compliance This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. Training & Schedule Full‑Time | Remote | Monday-Friday - Paid Training (8 weeks): 8:00 AM - 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success. - Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM. - Start Date: June 22, 2026 This role is built for reliability, consistency, and long‑term commitment. What You Bring - High School Diploma (Associate degree preferred) - Experience handling complex or sensitive customer interactions - Strong Microsoft Word, Excel, Outlook, and Teams skills - Ability to navigate multiple systems at once - Excellent attention to detail - Clear, professional communication - Bonus Points For - Call‑center or high‑volume environments - Healthcare or insurance experience - Advocacy‑based roles (social work, behavioral health) - Retail or service roles requiring problem‑solving What You Get - Competitive pay - Bonus opportunities - Comprehensive benefits - Clear advancement pathways - A mission‑driven team that values your growth At DVS, you're not just filling a seat - you're building a career with purpose. Who Thrives Here People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life. If you're dependable, technically confident, and ready to grow, you'll fit right in. Ready to Build a Career That Works for Your Life - Not Against It? Your future is calling... and you don't even have to leave the house to answer. A pre-employment drug screening and criminal background check are required prior to employment.

Provide crisis response and advocacy services to survivors of violence, assess high-risk situations, assist with navigating resources, and accompany individuals through legal and medical processes to ensure informed decision-making and support.

• Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage • Resolve standard claim issues and provide assistance with complex or non-standard claim appeals • Verify completion and validity of claim forms • Review company records to determine coverage • Calculate amounts of claims and submit for payment • Ensure all client data is entered into CRM System (SalesForce) in a timely manner