Role Description Are you someone who enjoys helping people, staying organized, and creating positive customer experiences? We're seeking motivated individuals to join our remote team as Client Journey Specialists. In this role, you'll support clients throughout various stages of their travel experience, helping coordinate arrangements, answer questions, and ensure every detail is handled with care. This position offers the flexibility to work remotely while developing valuable customer service, communication, and planning skills. No previous travel industry background is required. We provide comprehensive training, ongoing guidance, and the tools needed to help you succeed. Key Responsibilities - Serve as a helpful resource for clients before, during, and after the travel planning process - Assist with coordinating vacation packages, accommodations, cruises, transportation, and other travel services - Research destinations, pricing, and travel opportunities using approved company platforms - Review travel details and reservation information to help ensure accuracy - Provide personalized assistance tailored to each client's preferences and objectives - Respond to inquiries and support requests through phone, email, and online communication channels - Help manage schedule adjustments, booking modifications, and itinerary updates - Maintain organized client records, travel documentation, and booking information - Participate in virtual training sessions, team meetings, and educational workshops Benefits - Fully remote work environment - Flexible scheduling options - Comprehensive onboarding and training program - Access to travel-related discounts, incentives, and supplier promotions - Supportive team culture with ongoing mentorship - Professional development opportunities - Advancement potential based on performance and engagement Qualifications - Strong communication and relationship-building skills - Customer-focused mindset with a professional attitude - Ability to manage multiple tasks while maintaining organization - Comfortable using web-based applications and digital communication tools - Reliable internet connection and basic computer skills - Self-motivated with strong attention to detail - Ability to work independently in a remote environment - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved countries

Title: Authorization Clerk Location: Salt Lake City, UT, United States Department: General Support Job Description: Description This is a US based remote position. It requires daytime hours Monday-Friday. There will be a set training schedule for the first two weeks. After the training schedule, this position will require a start time between 5am and 7am MST. Responsibilities - Verifies patient insurance coverage timely utilizing phone or online resources - Requests missing documents/information when needed via phone or fax to clinicians - Handles any discrepancies with eligibility or demographic errors by interacting with clinicians and patients - Collaborate and provide process improvement suggestions to Supervisor and management - Participates in educational activities and attends regular staff and department meetings. - Exhibit and manage excellent turn-around time in order to ensure timely authorizations. - Demonstrate flexibility to perform duties wherever volume deems it necessary. - Document activities appropriately in process notes. - Participates in the Quality Assurance plan. - Complies with applicable CLIA and HIPAA regulations. Qualifications - High school diploma or GED equivalent required. - 1-3+ years of experience working in support role within medical billing, health insurance or collections with demonstrated results preferred. - Good problem solving and decision-making skills. - Excellent customer service and phone skills. - Excellent time management, organizational, communication, multitasking and teamwork skills. - Working knowledge of ICD-10, CPT and HCPCS coding (preferred but no required). - Ability to successfully navigate between multiple systems throughout the course of the work day this includes but is not limited to billing software, written Standard Operating Procedures and payer portals. #LI-AO1

Role Description The Reimbursement Assistant is responsible for handling in-bound patient calls and reviewing co-pay assistance claims. The position will assist in collecting and processing patient payments including contacting patients to resolve outstanding balances. The ideal candidate will have strong customer service skills, communication and problem-solving skills and work in a fast-paced environment. The position requires attention to detail, the ability to work independently, and proficiency with Microsoft 365. - Strong customer service and interpersonal skills. - Effective written and verbal communication. - Excellent organization, problem-solving skills, and attention to detail. - Meet the quality assurance and benchmark standards set by the management team. - Ability to communicate with patients, payers, and outside agencies through telephone, electronic, and written correspondence. - Document all activity in the patient account. - Processing of credit card payments. - Manage/scan/file and/or distribute forms, documents, etc. - Perform other duties as assigned. Qualifications - Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts. - Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable. - Review accounts with patients and resolve questions or transfer to appropriate staff member. - Helpful, knowledgeable, and polite while maintaining a positive attitude. - Interpret a variety of instructions in a variety of communication mediums. - Maintain confidentiality and practice discretion and caution when handling sensitive information. - Multi-task along with attention to detail. - Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division. - Self-motivation, organized, time-management and deductive problem-solving skills. - Work independently and as part of a team. Requirements - High School diploma or GED. - Proficiency in the Microsoft Office Suite. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits focused on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Role Description The Specialist, Billing is responsible for managing the daily billing and ensuring timely accurate clean claims, claim reviews and resolves billing daily claim edits and ensuring compliance with Insurance billing policies and regulations. - Extensive understanding of billing guidelines for UB/1500 claims and a deep understanding of each claim field requirement. - Maintain a list of split billing requirements by payer and add to the team crosswalk and keep abreast of any payer changes. - Well versed in Payer portal appeal uploads and assist with providing the internal team feedback when necessary. - Import claims from host system into claims processing system when required. - Review claims that are pended for edits and resolve. - Prepare and submit accurate claims for patient services, ensuring compliance with third party payer guidelines and regulations. - Review patient accounts and reconcile payments with secondary payers and review remittance advice, ensuring all payments are posted correctly and outstanding balances are addressed before filing the secondary payer. - Ensure all billing and collection practices are compliant with CMS regulations, HIPAA, and company policies. - Maintain accurate records of all claims and ensure proper documentation in the patient account system. - Meet daily productivity and quality standards as assigned. - Work with internal departments, such as patient financial services, finance, and billing, to address any issues or disputes affecting patient accounts. - Assist management in maintaining or reducing account receivable (AR) days to meet industry standards and improve organizational cash flows. Qualifications - Proven experience in third party insurance billing, collections, or patient accounts, preferably in a healthcare setting. - In-depth knowledge of billing codes, guidelines, and regulations. - Familiarity with electronic health record (EHR) systems, billing software, and remittance advice processing. - Strong communication skills, with the ability to explain Medicare billing details and resolve patient concerns effectively. - Ability to handle sensitive information and maintain confidentiality in accordance with HIPAA regulations. - Detail-oriented with strong organizational skills and the ability to manage multiple accounts simultaneously. - Problem-solving abilities, particularly regarding billing discrepancies and denied claims. Requirements - Experience utilizing Payer portals, client systems and clearing house requirements. - 3-5 years of experience as a primary biller in hospital Business Office. - Medical Terminology, ICD-10, CPT and DRG knowledge preferred, knowledge of third-party Insurance payer guidelines. - High school diploma or equivalent; additional training in medical billing is a plus. Working Conditions and Physical Requirements - Work from home and remote location with a stable internet connection, a quiet and dedicated workspace free of distractions, and access to necessary office equipment. - The ability to have daily communication with team members, management, and clients through email, phone calls, video meetings and other collaborative tools. - Primarily requires sitting at a desk for extended periods. Proper lighting and ergonomics should be maintained to reduce eye strain. Travel Requirements - None