• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets • Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments • Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth • Escalate complex or sensitive issues to the appropriate team with full documentation • Contribute to the help center knowledge base • Flag trends in user issues or feedback to the product and content teams • Maintain consistent tone and quality across all support touchpoints

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets • Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments • Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth • Escalate complex or sensitive issues to the appropriate team with full documentation • Contribute to the help center knowledge base • Flag trends in user issues or feedback to the product and content teams • Maintain consistent tone and quality across all support touchpoints

Role Description When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people. Responsibilities - Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets - Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments - Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth - Escalate complex or sensitive issues to the appropriate team with full documentation - Contribute to the help center knowledge base - Flag trends in user issues or feedback to the product and content teams - Maintain consistent tone and quality across all support touchpoints Requirements - No degree required - Fast, accurate typing — live chat moves quickly - Excellent written communication — clear and empathetic - Able to handle multiple conversations simultaneously without dropping quality - Patient with frustrated users — you de-escalate, you don't match energy - Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus Benefits - Hourly pay of $15–$21/hr - Fully remote - Flexible scheduling across support windows - Paid training on platform and support tools - Access to the full NoGigiddy earning opportunity network

Role Description Mercier Consultancy MD is seeking enthusiastic Portuguese-speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This remote position offers the opportunity to provide excellent support to customers, ensuring they enjoy a smooth and engaging streaming experience. Join a dynamic team dedicated to delivering top-notch service and helping customers resolve their inquiries efficiently. - Respond promptly and professionally to customer questions and concerns via phone, email, and chat in Portuguese. - Assist with account management, subscription issues, and content-related inquiries. - Troubleshoot and resolve technical problems related to streaming devices and platforms. - Maintain detailed records of all interactions and transactions in the CRM system. - Work collaboratively with internal teams to ensure customer satisfaction and service improvements. - Keep updated on new content and platform features to provide accurate information to customers. Qualifications - Native or fluent Portuguese speaker with excellent written and verbal communication skills; knowledge of English is advantageous. - Previous experience in customer service, preferably in the digital streaming or entertainment industry. - Strong problem-solving skills and ability to handle technical inquiries effectively. - Self-motivated and capable of working independently in a remote work setting. - Familiarity with CRM tools and general computer proficiency. - Flexibility to work various shifts, including evenings and weekends, as needed. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...