• Partners with Senior Manager-HR Technology and Enablement to develop forward-thinking strategies around system enhancements, integrations, process improvement, and user experience. • Manages projects and process improvement, including applying change management experience to facilitate movement to new levels of quality. • Takes action that is consistent with available facts, constraints, and probable consequences. Uses these data to build project plans and ensure adherence to schedule and other specifications. • Utilizes interpersonal skills when working with various customers and peers to accomplish project goals. • Recommends process/customer service improvements, innovative solutions, policy changes, and/or major variations from established policy, which must be approved by appropriate leadership before implementation. • Performs system maintenance, including assisting in the review, testing, and implementation of HR information system upgrades or patches. Collaborates with functional and technical staff to coordinate the application of upgrades or fixes. Maintains HR information system tables and documents process and results. • Provides production support, including researching and resolving HR information system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. • Generates reports/queries, including writing, maintaining, and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data. • Conducts training, including developing user procedures, guidelines, and documentation. Trains end users on new processes/functionality. Trains new system users. • Maintains awareness of current trends in HR technology with a focus on product and service development, delivery, support, and applies key technologies. Examines trends in information systems training, materials, and techniques. Continuously increases both HR knowledge and HR technology application/tools knowledge. • Monitors HRIS integrations to ensure they are functioning properly and works with team members cross-functionally to improve them. • Manages audit and quality control processes for maintaining data integrity and security of HRIS. • Participates in user group meetings/conferences. • Performs other related duties as assigned.

• Maintain a process for identifying potential specific claimants within each client’s utilization data • Manage specific and aggregate claim submission processes, acting as liaison between Centivo and its stop loss carrier partners • Ensure new carriers have Non-Disclosure Agreements in place before sharing any client data • Provide stop loss carrier with necessary information required for claim reimbursement consideration and appeal submissions • Request changes to stop-loss policy and/or client SPD as needed to ensure seamless coverage • Participate in internal workgroups and task force(s) as needed to successfully implement stop loss administration in claims system • Analyze stop-loss policies against the quote, application, and plan document for accuracy and agreement • Create and deliver monthly reports to carriers, including Aggregate Accommodations and Year-End Aggregate Filings • Schedule and automate recurring reporting tasks to meet internal and carrier-specific goals • Generate timely and accurate financial data for monthly report submissions • Proactively reviews weekly reports to identify potential high-cost claimants • Participate actively in team and department meetings on stop loss administration process and client/product implementation planning • Ensure stop loss industry knowledge is current, bringing forward ideas and recommendations to ensure Centivo has competitive position in the marketplace • Convey renewal information for stop-loss rates internally within Centivo • Utilize developed understanding of all aspects of operational functions to efficiently perform to the established service standards as related to renewals and client service • Elevate client issues and concerns to appropriate Manager, Client Services and/or Account Management • Performs other miscellaneous projects, assignments, and duties as assigned by management

• Configure delivery jobs utilizing various AWS services along with internal software in order to support custom deliveries and new customer onboarding • Interact with clients regarding data delivery communications, answering questions about the data delivered, etc. • API Key creation, support for API customers, and monitoring usage metrics • Pulling data to support customer needs from internal proprietary platform and SnowFlake (SQL) • Participate in the QA process to ensure data output meets customer requirements • Conducting analysis using Snowflake SQL for either customer or internal support • Create analysis summaries, data visualizations and interactive dashboards using Tableau and Google Sheets

• Responsible for application and integration of information technology in the healthcare setting • Serve as a liaison between the IT department and operations • Manage stakeholder expectations by analyzing expectations and requirements • Identify project issues and risks and resolve or escalate as appropriate • Provide 24/7 support when scheduled • Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned