Role Description O cargo de Analista de Suporte JR envolve: - Realizar atendimento ao cliente, atendimento telefônico e via chat; - Resolver e solucionar problemas dos clientes com casos relacionados ao suporte de Redes, roteadores e etc; - Contato ativo e receptivo com clientes; Qualifications - Acima de 18 anos; - Residir em São Paulo; - Pacote Office intermediário; - Facilidade com Excel; - Conhecimento em informática; - Ensino médio completo; Benefits - Auxilio Home Office; - Vale Refeição ou Vale Alimentação (Cartão Pluxee multibeneficios); - Assistência Médica e Odontológica; - Plano de Carreira; - Parcerias com Universidades e Escolas de Idiomas; - GymPass; - Auxilio psicológico; - e muito mais. Company Description A Foundever é certificada como Great Place to Work. Somos líderes globais em gestão de experiência do cliente, com mais de setenta e cinco mil colaboradores em vinte e sete países. Nosso pessoal oferece experiências únicas para clientes de algumas das marcas mais conhecidas do mundo - de startups a empresas Fortune - em diversos idiomas, somos globais. Somos apaixonados, somos a Foundever!

• Participate in the analysis of claims notifications in accordance with policy terms and conditions • Contribute to the assembly and completion of claims settlement files • Assist in collecting and verifying supporting documentation • Support investigations related to payment defaults • Participate in communications with internal teams (collections, underwriting, claims management) • Update information in internal systems/tools • Support case tracking and ensure adherence to processing deadlines • Assist in the preparation of basic reports • Provide support for administrative and accounting operations related to the files

Role Description At FronteraCare, we’re not just providing ABA therapy, we’re transforming how behavioral health is delivered. We do this by combining compassionate, culturally informed clinical care with innovative technology that supports—rather than replaces—clinicians, making care more precise, accessible, and sustainable. We’re seeking a mission-driven, technology-forward Board Certified Behavior Analyst (BCBA) to join our telehealth team in New Mexico. This is more than a clinical role, it’s a leadership opportunity. As a BCBA at Frontera, you’ll be at the forefront of an innovative care model that leverages: - Digital phenotyping - Intelligent assessment tools - Asynchronous supervision technology You’ll lead and mentor RBTs with intention, ensuring high-quality implementation and meaningful professional development. The BCBA will operate within Local, State and Federal Regulations as well as adhere to all Frontera policies and procedures. Essential duties include but are not limited to: - Conducting behavior or functional Analytic Assessment Process - Developing the case supervision and clinical management - Developing and implementing an ABA Treatment Plan - Consulting with Registered Behavior Technicians (RBT) or Behavior Technicians (BT) regarding client/family concerns - Selecting appropriate stimulus materials and treatment modalities for age and ability of person served - Including the client/family in setting treatment goals and training families on specific treatment strategies and carryover skills for the client/family - Giving clear concise instructions in presenting materials and/or techniques in therapy - Recording and tracking daily progress for client/family accurately - Utilizing time in session efficiently to meet objectives - Providing accurate and immediate feedback to the client and/or family - Planning for discharge of the person served Qualifications - BCBA (Board Certified Assistant Behavior Analyst) certification - Master's Degree in Psychology or related field, emphasis in Applied Behavior Analysis - Two or more years of experience working with a pediatric population - Two or more years of experience in an applied setting participating in functional assessments/analyses, the development and implementation of functional behavior plans as well as the ongoing oversight and monitoring of the implementation and adjustments to such programs - Memberships to specific state and national (ABAI) professional associations are highly recommended - 1+ year of Telehealth supervision experience - Located in NM, AZ, TX, FL, GA, ID, NC, NV, UT, OK, or CO - Ability to work within the hours of 9am-6pm MT Requirements - General knowledge and experience in the field of Applied Behavior Analysis - Services and/or knowledge of Autism Spectrum Disorder - Managerial experience - Proficient computer skills in Excel, database management and record keeping - Effective oral and written communication - Excellent interpersonal and coaching skills - Evidence of the practice of a high level of confidentiality - Excellent organizational skills - Completing stage two assessments - Completing other duties as assigned Compensation Compensation for this role is hourly W2, with rates determined based on factors such as experience, geographic location, and language capabilities. On average, compensation for this position is equivalent to approximately $100,000 annually, though individual compensation will vary based on qualifications and other factors. Benefits - Access to cutting-edge Assessment Builder, the first platform that leverages AI, computer vision, and clinical reasoning to analyze unstructured data - Tools and resources to focus on delivering high-quality, family-centered care Why Join Us At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, we would love to welcome you to our team.

• Provide clinical leadership and subject-matter expertise for complex medical policy content • Ensure accurate implementation of medical policies and authorization requirements • Research and analyze system and business issues • Develop high-level requirements, test and implement solutions, and audit outcomes • Mentor and train Coding Specialists and provide policy-related training to operational partners • Maintain the claims processing system infrastructure to ensure compliance • Collaborate with teams to resolve coding-related denials and questions