• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation • Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing • Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines • Communicate with the client, company and project team leadership, measuring and sharing project metrics/status • Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases • Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

• Manage relationships with corporate clients, monitor project progress, identify needs, and align expectations; • Manage communication with internal and external stakeholders, ensuring alignment on scope, timelines, and deliverables; • Lead schedule governance, ensuring deadlines are met and resources are properly allocated; • Proactively update stakeholders on project status; • Manage project budgets, focusing on efficiency and profit margin; • Control and ensure adherence to scope, structuring and leading change management processes; • Participate in project pricing, ensuring financial feasibility and adherence to margin targets.

Role Description We're hiring a Messaging Operations Program Manager to support and scale the day-to-day operational workflows behind Messaging Ops at Volt. This is a highly detail-oriented role focused on process execution, operational consistency, quality control, and workflow management across messaging registrations and compliance operations. You will work closely with leadership, customer teams, and vendors to ensure registrations move efficiently through audit, approval, escalation, and delivery workflows. This role is ideal for someone who: - Loves process and organization and thinks systematically - Enjoys building operational structure and noticing details others miss - Likes improving workflows over time - Is comfortable operating in fast-moving environments This is not a pure checklist role. Success requires operational judgment, communication skills, and enough technical fluency to diagnose issues and coordinate next steps across teams. What You'll Own - Registration Audits & Compliance Reviews - Execute and manage messaging compliance audits across 10DLC, Toll-Free, and Short Code channels - Review registration submissions against operational checklists and provider requirements - Validate opt-in flows, CTA language, privacy policies, terms language, and sample messages - Identify registration risks, compliance gaps, and rejection causes - Apply provider- and channel-specific requirements - Document findings clearly and consistently with high audit accuracy - SMS Delivery Compliance Audits - Audit delivery performance and policy adherence across channels and providers - Audit delivery rates, failure patterns, and carrier filtering events across 10DLC, Toll-Free, and Short Code traffic - Identify delivery issues tied to content, routing, sender behavior, or registration status - Review message content and sending patterns for compliance with carrier guidelines and TCPA/CTIA standards - Flag and document delivery anomalies, suppression events, and opt-out handling failures - Coordinate with carriers and vendors to investigate and resolve systemic delivery issues - Queue & Workflow Management - Manage registration workflows across Asana, Retool, and internal systems - Triage incoming registrations and customer requests by status, priority, provider, and escalation need - Maintain accurate task notes and audit history - Coordinate blocked or failed registrations with internal teams - Ensure operational SLAs and timelines are maintained - QA Review & Customer Feedback Coordination - Prepare internal QA summaries and operational findings - Reconcile audit feedback across reviewers before customer communication - Coordinate customer-facing feedback with Account Managers - Clearly separate required fixes from recommended improvements - Ensure consistency in operational communication standards - Registration Updates, Re-Audits & Follow-Ups - Apply registration edits and operational updates within Volt systems (TCR, carrier systems, Retool, vendor portals) - Manage repeat-cycle registrations and re-submissions - Track unresolved issues and customer follow-up items - Ensure historical audit feedback is accurately referenced across review cycles - Carrier & Vendor Management - Manage carrier-side registration workflows and imports - Own operational escalations with messaging providers through to resolution - Diagnose and drive resolution of registration failures and rejection reasons - Maintain vendor-specific process documentation and escalation playbooks - Preferred vendor exposure: Twilio, Telnyx, Infobip, Vonage, TCR workflows Qualifications - Extremely detail-oriented and process-driven - Strong organizational and follow-through skills - Comfortable managing multiple workflows simultaneously - Clear written communication skills - Strong pattern recognition and problem-solving mindset - Builder mentality with a systems-thinking approach Preferred Experience - Messaging operations, telecom, CPaaS, or compliance operations background - Experience with operational workflows, QA processes, or audit systems - Familiarity with 10DLC, Toll-Free, or Short Code ecosystems - Experience with tools like Asana, Retool, Slack, Postman, or CRM/workflow platforms - Operational troubleshooting or escalation management experience - Cross-functional experience working with customer-facing and technical teams Why This Role Matters Messaging reliability and compliance are core to Volt's customer experience and platform credibility. This role helps ensure messaging operations are accurate, scalable, organized, and consistently executed as Volt grows. We're looking for someone who brings structure to operational chaos, builds repeatable systems, and takes pride in accuracy and consistency, while thriving in an ownership-driven environment.

• The PM serves as the primary point of contact and overall lead for the team providing Correspondence and Project Management Support requirement. • The PM is responsible for planning, directing, coordinating, and overseeing all contract activities to ensure successful execution of correspondence management, records management, content management, workflow improvement, Section 508 compliance, and strategic support services. • The PM provides leadership and oversight for all contractor personnel and deliverables, ensuring compliance with contract requirements, quality standards, schedules, and performance objectives. • The PM develops and maintains the Project Management Plan (PMP), manages project schedules and milestones, monitors risks and issues, oversees quality control processes, and provides regular status reporting to Government stakeholders. • The PM supports ORMS leadership by coordinating strategic initiatives, facilitating executive meetings, preparing briefing materials, documenting action items and decisions, and providing analytical support to improve organizational processes and operational efficiency. • The PM also advises Government personnel on best practices related to correspondence management systems, records management, FOIA, FACA, Section 508 compliance, content management, technical writing, and business process improvement. • The PM is responsible for ensuring timely completion of all contract deliverables, including monthly progress reports, annual summary reports, standard operating procedures, content management alignment materials, transition plans, and knowledge transfer documentation. • The PM works closely with the Contracting Officer (CO), Contracting Officer's Representative (COR), and ORMS leadership to identify priorities, manage workload fluctuations, and support mission-critical correspondence and records management activities.