About Layer Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers. At Layer, we’re building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. Our platform allows software companies to quickly launch modern accounting software and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting tools or bookkeepers. The Role As a Bookkeeping Support Specialist at Layer, you’ll help small businesses get set up on our bookkeeping service smoothly and serve as their ongoing point of contact. You’ll leverage your bookkeeping knowledge to answer users’ questions, troubleshoot issues, and provide an exceptional customer experience. In this role, you will: Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.). Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically. Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs. Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs. Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support. Skills & experience Many backgrounds could fit this role, but ideal candidates will have some or all of the following: 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role Familiarity with small business bookkeeping fundamentals and basic financial concepts Strong live communication and active listening skills Excellent written communication skills Strong attention to detail and ability to manage multiple tasks simultaneously An ownership and growth mindset

• Perform calculation and assessment of indirect and direct taxes (ICMS and ISS); • Issue service invoices (nota fiscal de prestação de serviço); • Prepare and submit ancillary tax filings such as SPED Fiscal; • Review and verify tax documents; • Monitor and ensure timely payment of taxes; • File and submit tax declarations.

• Create analytical views and presentations of accounting and financial data; • Prepare, organize, and structure accounting data to feed Artificial Intelligence (AI) models; • Support the development, monitoring, and improvement of accounting automation workflows; • Clean and organize unstructured data originating from legacy systems; • Assist in updating, validating, and maintaining KPIs, dashboards, and management reports.

• Add/update project activity in Deltek Vision utilizing project setup/modification forms • Prepare invoice packages for approval by Project Managers, including all applicable backup, as required per contract terms • Review all sub-consultant invoices for accuracy and compliance with client and contract requirements • Maintain project invoice/billing files and all supporting documents associated with invoicing/billing • Support project budgeting and forecasting, and project variance analysis • Perform labor adjustments and billing transfers as required • Provide payment status to Project Accountant for accounts receivable reporting, as needed • Assist in AR collection calls and project reconciliation • Provide billing information to Project Accountant for, and assist in the preparation of, various regularly recurring reports • Support to Corporate month-end financial reporting preparation • Additional support tasks for Corporate Finance and Project Accounting group as identified