Deliver exceptional customer service by managing inquiries, resolving issues, processing returns, and collaborating with cross-functional teams to ensure customer satisfaction and operational excellence in a fast-paced environment.

Title: Customer Support Specialist II Location: US-Utah-Sandy Job Description: apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. $20/hr. start, Monday – Friday, days, hybrid shift How will you make an impact & Requirements​​​​​​​ Must be able to start July 20, 2026 and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. Responsibilities - Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. - Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. - Take ownership of resolving customer service and healthcare navigation issues - Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service - Keep customer information confidential and in compliance with HIPAA regulations - Manages case backlog attentively and documents each interaction in Salesforce - Exercises problem resolution skills when handling customer concerns using various internal tools - Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned - Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications - 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims - appointments, strong organizational skills, and the ability to solve problems. - Medical office experience preferred but not required - Two years of proven customer service and/or patient care experience - Strong communication skills, both verbal and written - Tech savvy- the ability to use and navigate members with our mobile technology - Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training - Positive, friendly, and professional demeanor with customers - Adept at juggling multiple tasks and customer support requests at the same time - Familiarity with Salesforce Service Cloud and Google Suite is a plus - Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone - Spanish speaking and writing skills are a plus At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. What you’ll love about working here: - Fun, friendly, and unique culture – Bring your whole self to work every day! - Paid time off & paid holidays - Employer contributions for HSA accounts - Tuition assistance - Matching 401(K) Location: Sandy UT -Hybrid/Remote ‎ Compensation: $20.00 to $30.00

Role Description Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Essential Job Functions - Supports achievement of key metrics ensuring delivery of a seamless, exceptional student and patient experience across a broad range of processes, applications, and customer touch points including voice, email, web chats, texts, and faxes. - Helps the Admissions, Enrollment, Registration, and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. - Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. - Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. - Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. - Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. - Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. - Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. - Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. - Identifies patient’s liability, out of pocket expenses, and advises patients of past due balance. - Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. - Assures regulatory and compliance requirements follow local payor coverage determinations. - Ensures accurate pre-appointment registration. - Explains policies, procedures, or services to patients using medical or administrative knowledge. - Refers patients to appropriate health care services or resources. - Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). - Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. - Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. - Checks to ensure that appropriate actions were taken to resolve customers' problems. - Demonstrates University's core values and service values in all interactions. - Completes special projects as assigned. - Performs other duties as assigned or required. Qualifications - High School Diploma or Equivalent Requirements - One (1) year of customer service experience. Preferred Qualifications - Associate or Bachelor's degree. - One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. - Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. - Experience using Banner, Recruit and/or Avaya systems. - Knowledge of medical terminology and terminology used by insurance and managed care health plans. - Knowledge of Health Insurance Portability & Accountability Act (HIPAA). - Experience using NextGen and/or Avaya systems. - Bilingual Proficient in English and Spanish. Physical Requirements and Working Environment - Must be able to identify and understand the speech of another person. - Must be able to speak clearly so others can understand you. - Must be able to see details at close range (within a few feet of the observer). - Must be able to travel on a daily and/or overnight basis. - May be required to work nights or weekends. - May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. - May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Pre-Employment Conditions - Background Screening Required: Yes - Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. - NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Title: Passenger Service Agent - Part time Location: Wichita United States Job category: Customer Service Requisition number: PASSE022227 - Part-time - On-site - Rate: $15 USD per hour - Locations Showing 1 location Wichita, KS | ICT Wichita, KS 67209, USA Job Description: Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What you will be doing - Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance. - Host self-service kiosks and verify passengers' documents prior to boarding aircrafts - Interpret identification labels along with baggage and cargo routing tags. - Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). - Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats. Alaska Airlines Side Shift: 11:00-12:00 and 14:30 - 1500 Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information. Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance. What we are looking for: - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. - Computer skills are required as you will be using computer-based systems to perform some of your primary job duties. - Ability to proficiently read, write and speak English, excellent communication skills - Must have a positive, can-do, upbeat personality, able to remain calm under pressure. - Able to stand for long periods of time at the ticket counter and gate check-in areas. Would you like to see more detail on what we are looking for? Please see the following job description for further information Qualifications - Must be at least 18 years of age - Must pass a pre-employment drug screen - Ability to proficiently read, write and speak English - Must be comfortable lifting/moving up to 70lbs of cargo and baggage - Must be able to stand for long periods of time at the ticket counter and gate check-in areas - Must pass FBI background check and obtain US Customs seal - Must be available and flexible to work variable shifts including weekends and holidays - Prior Customer Service Experience Strongly Preferred - Intermediate Computer Skills Required Knowledge, Skills, and Abilities - Ability to learn quickly - Ability to understand and carry out oral and written instructions and request clarification when needed - Strong interpersonal skills - Ability to work as part of a team - Ability to build relationships Benefits - Advancement Opportunities - Medical, Dental, Vision - 401K, STD, LTD, and more - Paid Training - Paid Parking - Uniform Provided - $15.00 /hour Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!