• Responsible for the overall satisfaction and retention of large enterprise employer commercial client(s) book of business • Serve as the relationship owner on assigned book of business, incorporating internal support where and when as needed to foster relationships with C-suite, influencers, and decision makers at the plan • Develop strategy plans, with support of clinical account consultant and account manager • Support member and client satisfaction execution and net promoter score goals • Provide deep and approachable plan recommendations with support of reporting and internal stakeholders • Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance • Lead the account team in managing client vendor relationships as appropriate • Lead client renewal process, including contract management • Lead ownership of performance guarantee reporting and maintenance • Lead regulatory and compliance components Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs • Identify and contribute to process improvement efforts across Capital Rx • Assemble internal resources to overcomes challenges • Anticipates customer needs and proactively identifies new opportunities within assigned accounts • Develop a comprehensive knowledge of our business, including products and services. Strong ability to field questions from the client side, answer them and answer them correctly • Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation

Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Client Services & Solutions - Specialist II Location: - Wyoming, USA - Texas, USA - Missouri, USA - Colorado, USA - Kansas, USA - New Mexico, USA - Utah, USA Job Description: It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our associates understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all our associates to feel welcome and empowered at work. This position is supporting the bank’s call center. Call centers create valuable interactions that build trust and loyalty. As a result, this Client Services and Solutions Specialist will play a pivotal role in nurturing strong relationships, providing exceptional client experiences and preventing fraud for our Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado, and Hillcrest Bank clients. With the highest degree of courtesy, compassion, and professionalism, you will assist with client questions, complaints, and banking inquiries. You will use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud. As a Client Services & Solutions Specialist, you will perform within a well-defined structure where repeatable results are expected. The work is precise with a need for attention to detail. While maintaining client interaction which may occur across multiple channels, you will navigate various systems and programs. As a critical line of defense in fraud prevention, careful adherence to established procedures and processes are essential. Client Services Specialists are expected to provide both internal and external Online Banking and Bill Payment support, offer resolution for client concerns and offer relevant solutions for their personal banking financial needs. All associates are expected to build a rapport with clients and team members, treating them with respect and consideration regardless of their status or position. Maintaining current knowledge and consistent compliance with regulations and bank policies and procedures related to the position is essential, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Minimum Requirements: To be considered for this position, you must possess the following qualifications. - High School Education or equivalent. - Minimum of 2 years of relevant job experience within a bank call center. - Basic knowledge of call center protocol and client servicing experience. - Basic level of work experience, knowledge, and training in call center environment. - Fraud protection experience Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications: - Associate’s degree. - Experience with bank call center/client servicing. - 3+ years of relevant job experience. - Bilingual in Spanish and English - Fraud detection experience strongly desired Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list. - Strong interpersonal skills and the ability to build peer and/or team cohesiveness - Ability to think logically, to analyze situations and provide appropriate solutions, which may include personal banking products. - Strong oral and written communication skills with the ability to clearly and concisely articulate resolution to a variety of issues. - Provide awareness on digital banking tools and general instruction to enhance the client user experience. - Ability to manage difficult and stressful situations in a fast-paced environment. - Ability to prioritize competing demands and effectively manage multiple tasks - Responsiveness and flexibility; ability to adapt to changes - Proficient in Microsoft Excel, Word, and vendor web solutions Work Environment: We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following: - Work from home (WFH), Virtual, Remote environment. - Hours can vary from 8am-7pm M-F CT and every other Saturday 9am-2pm CT. - Must be able to work at a rapid pace for long periods (typically no longer than 8 hours). - Must be able to work overtime to the extent necessary. Benefits: In addition to your financial compensation, eligibility to participate in a scorecard-based incentive plan based on company and individual performance, we also offer a generous benefits package that includes medical, dental, vision, critical illness, accident and hospital indemnity insurance, company paid life insurance, parental benefits, 401k, an associate stock purchase program, paid time off, education reimbursement, and associate banking perks. For more information about the benefits offered click here. If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future. The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Job Details Pay Type Hourly Employment Indicator NBH Services

• Design, develop, and maintain high-performance REST APIs and other web services that meet business requirements and scale to handle large amounts of traffic • Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture • Implement security best-practices to safeguard sensitive data • Optimize database queries and other I/O operations to achieve optimal performance of back-end services • Participate in code reviews to maintain code quality standards and provide constructive feedback to team members • Identify and troubleshoot performance bottlenecks, system failures, and bugs