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Sourcefit

Making Outsourcing in the Philippines Work for You

EHR and Billing Support Specialist

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

10 days ago

Salary

0

Seniority

Junior

High School1 yr expEnglish

Job Description

EHR and Billing Support Specialist

Sourcefit

• Provide first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. • Handle inbound support calls from existing clients and provide timely assistance. • Accurately document customer issues, resolutions, and follow-up actions within the CRM system. • Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions. • Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions. • Escalate complex technical issues to appropriate teams when necessary. • Maintain a high level of customer service while managing multiple support requests. • Continuously learn and adapt to software updates, system enhancements, and support processes. • Collaborate effectively with remote team members to deliver consistent and efficient support.

Job Requirements

  • High school graduate; college-level education is an advantage but not required.
  • At least one (1) year of recent experience in medical billing.
  • At least one (1) year of recent experience working with EHR systems.
  • Excellent English communication skills, both written and verbal.
  • Strong interpersonal, listening, and customer service skills.
  • Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
  • Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Knowledge of healthcare and medical terminology.
  • Previous experience providing software or technical support within a healthcare environment.

Benefits

  • Follows U.S. (PST) holidays

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