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Fullscript

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Senior Customer Insights Analyst

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

3 days ago

Salary

$90K - $115K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishAmazon RedshiftBigQueryCloudSQL

Job Description

Senior Customer Insights Analyst

Fullscript

• Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows. • Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues. • Translate ambiguous business questions into structured analysis, clear findings, and recommended actions. • Work directly with modern data warehouses. • Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction. • Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations. • Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.

Job Requirements

  • 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy.
  • Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools.
  • Proven ability to use data to influence business decisions, not just produce reports.
  • Strong analytical judgment, including the ability to interpret messy or incomplete data in context.
  • Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
  • Excellent executive communication and stakeholder management skills.
  • High autonomy, strong ownership, and the ability to define what should be analyzed, not just how.

Benefits

  • Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.
  • Flexible PTO and competitive pay, because work-life balance matters.
  • RRSP/401k match and stock options to invest in your future.
  • Premium benefits package with customizable coverage, paramedical services, and an HSA.
  • Fullscript discounts to save on high-quality wellness products.
  • Continuous learning opportunities to grow your skills and career.

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