Role Description The Certified Pharmacy Technician supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Certified Pharmacy Technician performs varied activities, semi-routine assignments and moderately complex administrative/operational/customer support assignments to include computations. Certified Pharmacy Technician Main Responsibilities: - Receive in-bound phone calls from patients and providers - Enter prescription orders into the system - Support pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes developed to optimize health outcomes - Interpret area/department policies, practices and methods for completing assignments with some opportunity for interpretation and/or independent discretion - Work within defined parameters to identify work expectations and quality standards - Work under minimal direction Position Hours: An 8-hour shift, Monday-Friday within one of the following shifts: - 9:30 a.m.-6:00 p.m. EST - 10:00 a.m.-6:30 p.m. EST You will report to a Supervisor, Specialty Pharmacy Operations. Qualifications - Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Florida or Arizona) - Must be nationally certified by the Pharmacy Technician Certification Board (PTCB) or ExCPT - 1 or more years of experience as a Pharmacy Technician OR call center experience in a pharmacy or any related call center setting - Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience - Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources - Excellent communication skills (verbal and written) - Moderate working knowledge of Excel Requirements - Working knowledge of RxNova, CRM and/or ScriptMed - Experience using multiple computer applications simultaneously and strong data entry skills Benefits - Medical, dental and vision benefits - 401(k) retirement savings plan - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) - Short-term and long-term disability - Life insurance - Many other opportunities Company Description CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.