Role Description The Records Clerk downloads, creates, verifies image quality, processes, performs data entry, maintains, retrieves, validates, and retires shipping (manifest) records. - Utilize an official Government webpage to download PDFs, check for image/scan quality, perform data entry, quality assurance, and fully submit into the system. - Record information in logs and automated tracking systems or other electronic information or record-keeping systems concerning files (e.g., add, delete, update, modify, and correct tracking records). - Scan files, check files in, check files out, transfer files, retire files, and recycle files, etc. - Research information systems and find aids to identify and locate files. - Identify, organize, describe, and label record materials as necessary. - Interfile documents into files, refile sections, create new file sections physically and on the electronic system, label files, and attach bar code labels to them. - Retrieve files and process them for delivery to requestors. - Maintain files, including removing duplicate copies of records, preparing substitute closure forms when missing, replacing worn or improperly labeled folders, and redistributing files on the shelves. - Prepare files for transfer to other units or for retirement to the federal records center by labeling, listing, boxing, and otherwise processing them. - Conduct regular shelf reading and other quality control inventories of files being maintained in all paper and electronic formats. - Research SOP and other official materials to initiate workarounds and if not possible, place phone calls, emails, or corrections requests to industry users to resolve manifest discrepancies. - Other duties as assigned. Qualifications - High school diploma or GED equivalent is required. - 6+ months of on-the-job experience using a computer terminal, a scanner, and electronic document management tools and software. - Must possess a valid driver’s license or temporary license. - Background check is required. - EPA Records Clerk experience desired, but not required. - Knowledge of filing procedures and techniques. - Ability to maintain files, including the ability to interpret and apply records policy and filing techniques in a variety of situations. - A firm grasp of knowledge of numerical, alphabetical, and chronological sequencing. - Ability to type proficiently. - Ability to work individually in teams and interact tactfully with government staff. - Ability to read, write, and speak English and understand and follow procedures. - Demonstrated ability to deal simultaneously and calmly with several crises to determine the relative importance of each. - Demonstrated ability to recognize important users of the service and to accord them priority attention. Benefits - Broad range of benefits offered to team members. - Positive and supportive culture encouraging team members to do their best work every day. - Well-being programs and flexibility to make daily choices for a healthy, centered, confident, and aware lifestyle. - Focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact in communities.

Role Description The Medical Coder is responsible for independently reviewing, analysing, and resolving all assigned front-end claims to ensure accurate and timely claim submission. This position focuses on identifying and correcting coding-related issues prior to claim transmission, applying established coding guidelines, payer requirements, and organizational policies. The Medical Coder works closely with revenue cycle partners to prevent claim rejections, support clean claim rates, and promote efficient reimbursement processes. This role requires strong attention to detail, foundational coding knowledge, and the ability to work independently in a fast-paced environment. A Day in the Life - Averages 10 front-end holds per hour - Maintains a minimum of 90% coding accuracy. - Assigns ICD-10-CM and CPT codes with appropriate modifiers for services provided in the professional fee environment. - Reviews medical records and all applicable documentation to determine appropriate codes for documented services and diagnoses. - Ensures all diagnosis codes meet local and national medical necessity guidelines. - Utilizes internal coding resources, payer guidelines, and other reference materials to ensure accurate and compliant coding for all assigned services. - Follows all HIPAA regulations and upholds the highest standards of privacy and confidentiality. - Maintains current knowledge of laws, regulations, payer policies, and industry guidance impacting compliant coding practices. - Independently reviews and resolves all assigned front-end claim holds. - Actively participates in department meetings, one-on-one meetings, and mentorship meetings with the assigned Coding Team Lead. - Escalates identified client trends to the assigned Coding Team Lead. - Escalates all coding-related questions to the assigned Coding Team Lead for guidance and clarification. - Maintains and completes all CEU requirements. - Performs other duties or tasks as assigned. Qualifications - Must hold a current AAPC or AHIMA Certification for a minimum of 3 years. - Strong working knowledge of CPT, ICD-10-CM, medical terminology, anatomy and physiology, and state and federal Medicare reimbursement guidelines. - Familiarity with proper English grammar, usage, and professional documentation standards. - Ability to research and analyze data, draw logical conclusions, and resolve coding or documentation issues. - Ability to read, interpret, and apply policies, procedures, laws, and regulations. - Ability to accurately read and interpret medical documentation, clinical terminology, and documented procedures. - Demonstrated ability to exercise independent judgment in coding and claim resolution. - Excellent written and verbal communication skills, including the ability to prepare reports, clarify documentation needs, and maintain collaborative working relationships with physicians and staff. - Strong commitment to maintaining confidentiality and safeguarding protected health information. - Prior experience working in a medical billing environment with strict adherence to HIPAA compliance requirements. - Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). - Minimum of 3+ years of professional coding experience. Benefits - Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

• Health information coding is the transformation of verbal descriptions of diseases, injuries, and procedures into numeric or alphanumeric designations. • Coders are responsible for translating diagnostic and procedural phrases utilized by healthcare providers into coded form procedure codes that can be utilized for submitting claims to payers for reimbursement. • Reviews the content of the medical record for hospital and professional inpatient or outpatient records to identify principal diagnosis, secondary diagnoses and procedures performed that explain the reason for service being provided or the admission and patient severity and comply with standard provider coding regulations. • Carefully details review of documents such as laboratory findings, radiology reports, various scan reports, discharge summary, history and physical, consultations, orders, progress notes and other ancillary services treatment records needed to ensure all pertinent diagnoses and procedures are recorded. • Translates all diagnostic and procedural phrases utilized by healthcare providers into coded form using procedure codes as required. • Using the Encoder software program, determines the codes for all diagnoses and procedures. • Queries physicians as needed to clarify documentation within the patient’s record to facilitate complete and accurate coding. • Communicates to Coding Quality and Professional Manager any new diagnoses, procedures, technologies, etc. documented within patient records to ensure that appropriate diagnosis and procedure codes are selected and incorporated into hospital and professional coding guidelines.

• Serve as a resource for providers in understanding covered indications and supporting documentation. • Review medical documentation from physicians and other healthcare providers. • Assign modifiers, diagnostic and procedure codes for treatments based on official classification systems. • Participate in coding team meetings and serve as a subject matter expert. • Convey coding guidelines to improve medical record documentation accuracy.