PointClickCare logo
PointClickCare

Transforming Care Through Technology

Content Writer – Contractor

Content WriterContent WriterContractRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

12 days ago

Salary

$41 - $45 / hour

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Content Writer – Contractor

PointClickCare

• Create content that meets user needs, making complex language and processes easy to understand. • Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs. • Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates. • Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets. • Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience. • Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs. • Use basic data analysis to make informed content decisions. Summarize and share findings effectively. • Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency. • Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Job Requirements

  • Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
  • Strong XML and HTML experience for creating and formatting content within software UI and help systems.
  • Experience in content writing within product-focused or technical environments.
  • Skilled in structuring language for XML and JSON formats.
  • Experience with content management systems (CCMS) and agile development workflows.
  • Proficiency using AI tools for content drafting and editing.
  • Experience writing instructional, technical, and UX content tailored to audience needs.
  • Background working in agile development with cross-functional teams, including Product Management and Engineers.
  • Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
  • Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
  • Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
  • Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
  • Portfolio showcasing instructional content and UI microcopy samples

Benefits

  • Flexibility
  • Growth opportunities
  • Meaningful work

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