Role Description Oversee multiple company call centers including call center leadership and agents, providing senior leadership and driving growth for the contact center operations. - Develop and implement operational strategies to optimize performance and streamline processes, particularly in scaling operations for rapid expansion. - Forecast department staffing needs and manage staffing levels. - Provide coaching and mentoring to optimize performance and professional growth. - Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements. - Identify and implement strategies to optimize efficiency, productivity, and sales. - Ensure agent training programs are successfully implemented, reviewed, and updated. - Evaluate and maintain relationships with software vendors and new technologies to boost performance. Qualifications - 10+ years of contact center experience and 5+ years of senior leadership experience within the home services industry. - The ability to lead and develop multiple layers of management. - Experience overseeing regional/multiple call centers. - Proven ability to scale contact center operations. - Experience managing both inbound and outbound contact center activities. Benefits - Flexible compensation, base + bonus. - 401K with match & PTO. - Remote opportunity with travel. Company Description This is a well-established regional home improvement company.

Are you a tenacious outside sales Loan Officer with a passion for construction finance and the drive to work with the top 300 private home builders in your market? Ready to elevate your production, expand your influence, and become the go-to capital partner for the most active builders in your region? If you're ready to stop chasing scattered deals and start building meaningful relationships with the most influential private home builders in your region, Builders Capital is the platform to help you scale.   Builders Capital, the nation’s largest private construction lender, is seeking a dynamic Loan Officer who is ready to strategically target and win relationships with the top private home builders in their territory. This is your opportunity to operate at a higher level - focusing on scale, sophistication, and long-term builder partnerships. What You’ll Do: Own the Top of the Market Develop - and execute a focused strategy to identify, engage, and build lasting relationships with the top 300 private home builders in your region. You will become a market expert - understanding who is building, where they are building, and how to position Builders Capital as their preferred lending partner. Drive Strategic Outside Sales - Prospect, network, and cultivate relationships with high-volume builders, developers, architects, land brokers, and key industry influencers. Your ability to open doors and stay top-of-mind with decision-makers will fuel a consistent and scalable pipeline. Originate Complex Construction Solutions - Structure and originate a range of loan products including vertical construction, land development, bridge financing, and multifamily projects. You will tailor capital solutions to sophisticated builders with evolving and expanding needs. Quarterback the Deal - Lead transactions from initial outreach through structuring, underwriting, approval, and closing. Collaborate closely with internal credit, processing, and capital markets teams to deliver certainty and speed - critical for top-tier builders. Be a Trusted Advisor - Consult with builders on deal structure, leverage, timing, and risk mitigation. Provide strategic insight that supports their growth, not just their next project. You will build partnerships - not just close loans. Execute with Discipline - Develop and implement a targeted sales plan centered on penetrating and expanding within the top builder segment. Set measurable goals, track performance, and continuously refine your strategy to capture market share.

Are you a tenacious outside sales Loan Officer with a passion for construction finance and the drive to work with the top 300 private home builders in your market? Ready to elevate your production, expand your influence, and become the go-to capital partner for the most active builders in your region? If you're ready to stop chasing scattered deals and start building meaningful relationships with the most influential private home builders in your region, Builders Capital is the platform to help you scale.   Builders Capital, the nation’s largest private construction lender, is seeking a dynamic Loan Officer who is ready to strategically target and win relationships with the top private home builders in their territory. This is your opportunity to operate at a higher level - focusing on scale, sophistication, and long-term builder partnerships. What You’ll Do: Own the Top of the Market Develop - and execute a focused strategy to identify, engage, and build lasting relationships with the top 300 private home builders in your region. You will become a market expert - understanding who is building, where they are building, and how to position Builders Capital as their preferred lending partner. Drive Strategic Outside Sales - Prospect, network, and cultivate relationships with high-volume builders, developers, architects, land brokers, and key industry influencers. Your ability to open doors and stay top-of-mind with decision-makers will fuel a consistent and scalable pipeline. Originate Complex Construction Solutions - Structure and originate a range of loan products including vertical construction, land development, bridge financing, and multifamily projects. You will tailor capital solutions to sophisticated builders with evolving and expanding needs. Quarterback the Deal - Lead transactions from initial outreach through structuring, underwriting, approval, and closing. Collaborate closely with internal credit, processing, and capital markets teams to deliver certainty and speed - critical for top-tier builders. Be a Trusted Advisor - Consult with builders on deal structure, leverage, timing, and risk mitigation. Provide strategic insight that supports their growth, not just their next project. You will build partnerships - not just close loans. Execute with Discipline - Develop and implement a targeted sales plan centered on penetrating and expanding within the top builder segment. Set measurable goals, track performance, and continuously refine your strategy to capture market share.

Are you a tenacious outside sales Loan Officer with a passion for construction finance and the drive to work with the top 300 private home builders in your market? Ready to elevate your production, expand your influence, and become the go-to capital partner for the most active builders in your region? If you're ready to stop chasing scattered deals and start building meaningful relationships with the most influential private home builders in your region, Builders Capital is the platform to help you scale.   Builders Capital, the nation’s largest private construction lender, is seeking a dynamic Loan Officer who is ready to strategically target and win relationships with the top private home builders in their territory. This is your opportunity to operate at a higher level - focusing on scale, sophistication, and long-term builder partnerships. What You’ll Do: Own the Top of the Market Develop - and execute a focused strategy to identify, engage, and build lasting relationships with the top 300 private home builders in your region. You will become a market expert - understanding who is building, where they are building, and how to position Builders Capital as their preferred lending partner. Drive Strategic Outside Sales - Prospect, network, and cultivate relationships with high-volume builders, developers, architects, land brokers, and key industry influencers. Your ability to open doors and stay top-of-mind with decision-makers will fuel a consistent and scalable pipeline. Originate Complex Construction Solutions - Structure and originate a range of loan products including vertical construction, land development, bridge financing, and multifamily projects. You will tailor capital solutions to sophisticated builders with evolving and expanding needs. Quarterback the Deal - Lead transactions from initial outreach through structuring, underwriting, approval, and closing. Collaborate closely with internal credit, processing, and capital markets teams to deliver certainty and speed - critical for top-tier builders. Be a Trusted Advisor - Consult with builders on deal structure, leverage, timing, and risk mitigation. Provide strategic insight that supports their growth, not just their next project. You will build partnerships - not just close loans. Execute with Discipline - Develop and implement a targeted sales plan centered on penetrating and expanding within the top builder segment. Set measurable goals, track performance, and continuously refine your strategy to capture market share.