Core BTS is an award-winning IT consulting firm and managed service provider dedicated to problem solving.
Senior Microsoft 365 Engineer – Second Shift
Location
United States
Posted
5 days ago
Salary
$75K - $95K / year
Seniority
Senior
Job Description
Senior Microsoft 365 Engineer – Second Shift
Core BTS
• Respond to level two issues that arise and escalations from the Network Operations Center or service desk • Concentrate on M365 Security as the main focal point • Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio • Resolve, or escalate issues reported or identified in an M365 tenant • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. • Aid other team members in the resolution of cases within the scope of skillset • Assist with information gathering and reporting to either clients or Client Success Managers • Collaborate with senior engineers to escalate issues as needed • Develop, maintain and update technical knowledge base articles • Participate in an on-call rotation • After hours / weekend work may be required
Job Requirements
- 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
- Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
- Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
- Microsoft Exchange Online (Online Protection)
- Microsoft Endpoint Configuration Management
- Microsoft Intune
- Mobile Device/Mobile Application management
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions
- Microsoft 365 management and administration
- Scripting for automation (i.e., PowerShell, VBScript, etc)
- At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
Benefits
- Health, Vision, and Dental Insurance
- Life Insurance
- Health/Dependent Care Flexible Spending
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
- Company Paid Holidays
- Training and Development Opportunities
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