Summary As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. Job Duties and Responsibilities Customer Experience Representative: $15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! What You'll Be Doing: - Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift - Engage with a diverse consumer base to provide solutions for customer needs and technical issues What's in it for You: - Career Growth: Opportunity to promote two levels within your first year! - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement - Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) - This is a Full Time, Work-From-Home position with Company-provided equipment. Skills, Experience and Requirements - High school diploma or GED - Six months of related customer service and troubleshooting experience and/or training - Flexible to work shifts that might include evenings, weekends, or holidays - Smartphone or device with active data network connection - Fluent in English and Spanish - Pre-employment screen - A bility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings - Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity - Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire EchoStar will provide all initial equipment required to perform the role aside from home internet! A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime. Required Accessories: - USB Headset - USB Keyboard - USB Mouse - USB Webcam - Ethernet cable Home Internet and d edicated home office workspace with: - Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps - Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law. Salary Ranges Compensation: $15.00/Hour

• Develop and maintain expertise in the Great Minds professional services catalog, including Eureka Math, Eureka Math TEKS, and Bluebonnet Learning in order to: provide high-quality, on-site support, coaching, and PD to assigned schools • Collaborate with Success Leads to deliver highly contextualized services • Deliver professional services on-site up to 80% of the time in Central school systems • Engage in cycles of internal training to develop or deepen expertise in new professional services offerings, in general facilitation and coaching skills, and to gain greater familiarity with Great Minds products • Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions • Document and communicate insights about implementation to leadership based on interactions with assigned implementations • Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and purchasing practices • Represent Great Minds through presentations at conferences, and contribute to content in the form of blogs, whitepapers, etc. • Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality

Role Description Are you a dynamic leader with a passion for retail management? Join our team as a Bilingual Retail District Manager (Goya) and take charge of managing and developing a group of Retail Coverage Merchandisers and Lead Merchandisers. In this role, you will represent our company, clients, and customers by effectively supervising and managing RCM work, ensuring superior in-store results in assigned territories or stores. - We are only considering candidates who are bilingual, in Spanish & English. Qualifications - Dynamic leadership skills. - Passion for retail management. - Bilingual in Spanish & English. Requirements - Ability to manage and develop a team of Retail Coverage Merchandisers and Lead Merchandisers. - Effective supervision and management of RCM work. - Ensuring superior in-store results in assigned territories or stores. Benefits - Flexible scheduling options for many field roles. - Commitment to work-life balance.

Role Description Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1 - Bilingual) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service. - Serve as a 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number. - Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails. - Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support. - Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: - Web-based and client-based CBP applications - Email/messaging - Mobile devices - Hardware (printers, desktops, laptops, etc.) - Network connectivity - Workstation login and PIV card issues - Remote VPN/DHS Workplace connectivity - Perform password resets, account unlocks, and initial request intake, adhering to security policies. - Provide first-level resolution using established troubleshooting methods and knowledge articles. - Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls. - Monitor and communicate ticket status to internal or external customers. - Identify and escalate potential major incidents affecting multiple end users. - Participate in major incident bridge calls and communicate customer impact. - Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up. - Verify ACE portal accessibility after maintenance events. - Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success. - Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement. - Other duties as assigned. Qualifications - High school diploma or equivalent. - 1+ year of IT help desk or technical customer support experience. - Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking. - Bilingual (English/Spanish) required. - Must be available to support rotating shift, 24x7x365 coverage required. - U.S. Citizenship required; must pass CBP Background Investigation (BI). Requirements - Bachelor’s degree in Business Administration, Information Technology, or related field preferred. - Experience may be used in lieu of education. - CompTIA A+ or similar IT certification. - HDI Customer Service Representative or Support Center Analyst certification. - Experience with the ServiceNow ITSM platform. - Experience with VPN troubleshooting (Global Protect, Zscaler). - Experience with the ACE (Automated Commercial Environment) system. - Experience supporting Trade/PGA customers. - Prior federal government or CBP help desk experience. - Experience with Amazon Connect or a similar ACD system. Benefits - Opportunities for professional development and career growth. - Supportive culture that encourages team members to do their best work. - Well-being programs and flexibility for healthy work-life balance. - Focus on education, giving, skill-based volunteerism, and leadership for positive social impact.