• Handle incoming calls promptly and professionally. • Research and provide effective resolutions to customer inquiries. • Accurately document call details. • Communicate empathetically and diplomatically with clear, professional articulation. • Meet team goals for quality and customer satisfaction daily.

• Бути голосом і обличчям RiseGuide для користувачів: відповідати на запити через email та чати, в майбутньому — через телефонні дзвінки; працювати у змінному графіку (включно з нічними змінами) та виконувати KPI; • Покращувати процеси підтримки: від дрібних змін у макросах до тестування та запуску нових інструментів і флоу; • Занурюватися у продукт глибше, ніж будь-хто інший: швидко опановувати всі флоу підтримки, знаходити слабкі місця та допомагати робити сервіс ще зручнішим і ефективнішим.

• Manage incoming calls and customer service inquiries. • Provide outstanding customer service that meets the needs of the department standards and performance metrics. • Demonstrate exceptional verbal and written communication. • Build relationships and trust with customers through open and interactive communication. • Learn, retain, and effectively use appropriate systems, programs, and dental knowledge to resolve inquiries. • Access and utilize reference material and other resources to analyze and determine appropriate responses to complex telephone, electronic, and written inquiries. • Create thorough call documentation and follow up on open calls to ensure resolution is achieved within agreed upon standards. • Continuously evaluate and identify opportunities to drive process improvement that increase customer satisfaction. • Must clock in and out as scheduled.

• Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities • Drive the strategy for C&R resolutions • Own key business results and present outcomes to leadership, while empowering your team to grow in their careers • Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution • Break down ambiguous problems, identify root causes, and implement scalable solutions • Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive alignment and results • Use data and insights to identify opportunities, inform decisions, and optimize performance • Communicate effectively with senior leadership, influencing decisions and driving alignment • Build and develop a high-performing team, coaching individuals to grow into next-level roles • Foster an engaging, accountable, and collaborative team environment