• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”. • Serve as subject matter expert for nCino and Salesforce • Partner with Salesforce and nCino administrators to align configurations and process flows with platform best practices, transparency, and maintainability. • Partner with stakeholders across lending, operations, risk, and IT to design workflows, drive testing, increase visibility of nCino data, improve overall processes, and drive system adoption • Support the daily activities required to maintain and grow our Salesforce.com/nCino capabilities • Understand, gather and refine complex business needs from a diverse set of stakeholders translating problems into structures requirements and future process flows • Effectively compile and document business needs into features, scalable configurations, and user stories necessary for system design, development and implementation • Ensure that the development work maximizes value, addresses data impacts, and aligns with overall business strategy • Validate configured workflows against business requirements and regulatory expectations • Coordinate, lead and execute end-to-end testing (including system integration, and user acceptance testing) across multiple teams and environments • Support change management including documentation, training materials, and go-live readiness • Provide post-implementation support and contribute to continuous improvement initiatives • Effectively radiate information to business stakeholders

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs. • Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness. • Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation. • Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations. • Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs. • Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness. • Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation. • Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations. • Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs. • Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness. • Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation. • Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations. • Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.