• Lead day-to-day operations for DwyerOmega’s distribution centers in South Bend, IN, and Swedesboro, NJ • Develop and implement scalable processes, procedures, and best practices to support a world-class distribution model • Drive operational excellence through continuous improvement initiatives focused on efficiency, accuracy, productivity, and customer satisfaction • Foster a culture centered on accountability, teamwork, safety, and performance • Ensure compliance with all regulatory, quality, and safety standards across both facilities • Help define and execute the future vision for North American distribution operations • Identify opportunities to streamline workflows, improve inventory management, optimize space utilization, and enhance overall supply chain performance • Lead initiatives that modernize warehouse and distribution processes while supporting company growth and scalability • Partner with leadership to establish operational standards, KPIs, and long-term strategic plans • Build, mentor, and inspire high-performing teams across multiple locations • Create an environment of continuous learning, collaboration, and professional growth • Coach leaders and team members to strengthen operational capabilities and drive engagement • Promote strong communication and alignment between sites and cross-functional departments • Lead high-impact projects focused on operational efficiency, cost reduction, and service improvement • Collaborate with cross-functional teams including operations, transportation, procurement, customer service, and global partners to implement innovative solutions • Champion Lean, continuous improvement, and process optimization initiatives that support business objectives • Drive positive organizational change through effective project execution and leadership • Monitor and improve key operational metrics including order accuracy, inventory accuracy, on-time delivery, productivity, shipping costs, and overall warehouse efficiency • Analyze operational performance data to identify trends, opportunities, and areas for improvement • Develop and implement corrective actions that drive measurable improvements in service, cost, and operational performance • Establish performance standards and reporting processes that support continuous improvement and operational excellence across both distribution centers • Partner with transportation teams to identify and implement cost-effective carrier and logistics solutions • Oversee the effective utilization and continuous improvement of Warehouse Management Systems (WMS) • Ensure strong inventory accuracy through effective cycle count programs and inventory control processes • Evaluate and implement technologies that improve operational visibility and efficiency.

• Develop and implement sourcing strategies for MRO and indirect material categories. • Analyze spend data, supplier base, and market trends to identify opportunities for consolidation, cost savings, and value creation. • Lead competitive bidding processes and negotiate favorable pricing, terms, and conditions. • Partner with engineering, operations, and maintenance teams to align procurement strategy with operational needs. • Manage sourcing initiatives for production equipment, automation systems, and facility infrastructure. • Drive competitive RFQ/RFP processes for CapEx projects. • Evaluate supplier technical capabilities and financial stability to ensure successful project implementation. • Support global manufacturing expansion, transfer, consolidation, and automation initiatives.

• Manage, supervise, coach, and assist team members • Provide performance development opportunities for Information Center staff • Support DCU's Service Excellence initiative through direct coaching • Facilitate regular team meetings and one on one coaching sessions

Role Description We are looking for an experienced Senior Service Delivery Manager (SDM) to join the DAMO (Digital Application Management and Operations) team at Thoughtworks. In this role, you will lead the delivery and continuous improvement of Managed Services engagements across application and infrastructure operations. - Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments. - Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement. - Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions. - Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication. - Support service transition activities, including onboarding new applications, systems, and operational processes. - Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools. - Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management. - Identify and implement opportunities for automation, AIOps, optimization, and operational efficiency improvements. - Support capacity planning, resource coordination, and operational scaling based on business and client needs. - Strengthen collaboration across regional/global DAMO teams and support business growth initiatives through operational and delivery inputs. Qualifications - Proven experience in IT service delivery, Managed Services, or operations management. - Understanding of ITIL, incident management, problem management, change management, and service management best practices. - Experience managing client stakeholders, delivery governance, and operational escalations. - Experience working with cross-functional engineering and support teams in complex technology environments. - Strong communication, stakeholder management, and problem-solving skills. - Ability to manage multiple priorities and make effective decisions in fast-paced operational environments. - Experience with service transition, operational readiness, or onboarding activities is highly preferred. - Familiarity with cloud platforms, DevOps, SRE, or modern operational practices is an advantage. - Ability to work independently while influencing teams and driving collaboration across functions. Requirements - You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives. - You don’t shy away from risks or conflicts; instead, you take them on and skillfully manage them. - Listening is one of your key strengths and you understand the importance of asking questions to ensure understanding. - You are capable of leading with influence to drive results. - You are comfortable working autonomously while recognizing the importance of empowered teams to deliver exceptional value to customers. - Cultivating strong partnerships comes naturally to you; you understand the importance of relationship building and how it can bring new opportunities to our business. Benefits - At DAMO™ Managed Services, we focus on continuous evolution to help organizations achieve extraordinary impact. - Work on proactive improvements rather than reactive fixes. - Be at the forefront of cost optimization, automation, and scalable solutions. - Streamline operations, boost efficiency, and ensure systems grow with clients’ needs. - Join a team that thrives on curiosity, innovation, and purpose.