• Serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships • Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements • Lead discovery calls, product demos, and consultative conversations with existing accounts • Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services • Partner with an expansive existing customer base to minimize churn and maximize value • Drive recurring revenue by identifying expansion opportunities and upselling existing customers • Analyze account performance and provide actionable recommendations for growth • Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities • Track and report on pipeline, account activity, and key metrics that support revenue growth. • Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives • Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.

• Support the CRM strategy across all communications; Email, SMS & Web Push. • Interpret department KPIs and targets into tangible CRM actions. • Build and develop automated customer journeys for new acquisition, paid media, and re-targeting. • Building & testing new dynamic content for emails, leveraging AI content generation tools to accelerate production and personalisation at scale. • Work across a number of different GEO locations & brands. • Reporting on performance on a monthly basis, sharing insights with the wider team, and using AI-assisted analytics tools to surface trends and anomalies faster. • Running A/B tests across multiple touch points. • Manage email and SMS segmentation. • Ad-hoc emails for free-to-play products, big sporting events and targeted offers. • Landing page builds and optimisation. • Manage automation flow, review, learn and optimise, using AI to identify drop-off points and recommend journey improvements. • Explore ways to improve engagement & conversion rate from communications, proactively testing AI-generated subject lines and personalised content recommendations. • Maintain the quality of the database, ensuring its effective segmentation for personalised content/sales. • Monitor key CRM performance metrics and KPIs. • Maintain high levels of GDPR compliance and ensure best practices are upheld and improved where necessary. • Use AI-enabled tools to support research, analysis, and drafting, improving efficiency and quality while applying professional judgement and human review. • Stay current with emerging AI tools and practices relevant to CRM and email marketing, evaluating new processes and making recommendations to the wider team.

• Act as the primary day-to-day contact for assigned clients • Support the successful delivery of services in line with contractual obligations, SLAs, and KPIs • Work closely with operational, technical, scheduling, and support teams • Monitor performance against client contracts, SLAs, and KPIs • Manage service delivery issues, risks, and escalations • Prepare client reporting and operational performance insights • Support onboarding of new clients, projects, and service expansions • Identify opportunities for operational improvement and service enhancement

Title: Manager - PFS Customer Service and Cash Applications locations Work from Home - Hybrid - Ohio time type Full time job requisition id R23496 Job Description: Facility: Work from Home - Hybrid - Ohio Department: HIM/ Revenue Integrity Schedule: Full time Hours: 40 Job Details: The Patient Financial Services Manager for customer service and cash applications is responsible for overseeing the operations and functions of the department's billing services, which can include patient statement processing, self-pay collections, customer service, payment posting, and credits/refunds. This role involves review of collections performance, managing billing and collections, ensuring compliance with third-party regulations, and improving key revenue-cycle performance indicators. Under the general direction of the Director Patient Financial Services, the manager is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of accounts receivable management. Management responsibility includes implementing and monitoring productivity standards, work queue volumes, problem resolution, understanding and monitoring KPIs, team action plans and adherence to Dayton Children's policies and procedures. This position will work directly with various interdepartmental teams for collaboration of optimized revenue cycle management. Department Specific Job Details: Education - High school diploma required - Associate degree preferred Experience - Three+ years of experience in patient financial services or healthcare billing - At least one year of leadership or supervisory experience - Strong communication and interpersonal skills - Ability to work tactfully with patients, staff, and interdepartmental customers Skills/Competencies - Proficient in managing billing and collection processes - Strong analytical and problem-solving skills - Ability to lead and motivate a team - Knowledge of healthcare billing regulations and compliance requirements - Excellent organizational and time-management skills