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ScalableOS

ScalableOS is a premium offshoring solutions provider based in the Philippines.

Tech Support Level 3 / Network Admin

Social Media ManagerSocial Media ManagerFull TimeRemoteMid LevelTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

47 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Tech Support Level 3 / Network Admin

ScalableOS

Role Description This role is tailored for a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload. You will handle everything from everyday support requests to complex technical escalations from other team members. While 95% of your day is focused on technical resolution and project support, you will also wear a "Service Coordinator" hat about 5% of the time—helping triage tickets, manage client expectations, and ensure streamlined service delivery. This position offers a distinct growth trajectory, with the goal of training you to independently lead and execute IT projects within the next year. Qualifications - Advanced Technical Skills: Deep understanding and hands-on experience with Office 365 (Entra ID, Exchange, SharePoint, OneDrive). - Networking Knowledge: Solid foundational networking skills, including DNS, DHCP, and experience setting up firewalls. - MSP Experience: Previous experience working in a Managed Services environment is highly preferred. - Tool Familiarity: Experience with Autotask, IT Glue, and DattoRMM is a massive plus (though we are happy to train the right candidate on our specific stack). - Communication: Exceptional verbal and written communication skills. You know how to talk to non-technical users, manage their expectations, and provide clear, helpful updates to both clients and internal staff. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

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