Title: Patient Access Specialist - Access Center Location: Webster TX United States Job Description: EDUCATION & EXPERIENCE: Minimum Qualifications: - Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: - Previous experience in a healthcare setting and/or high-volume call center environment preferred. JOB SUMMARY: The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller's need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments. ESSENTIAL JOB FUNCTIONS: - Provides high level customer service skills for 24/7, 365 days a year Call Center. - Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs. - Promotes positive and professional communication - Provides a professional and empathetic voice to the callers to nurture their needs - Analyzes caller concerns and determines best course of action to resolve and address their concern. - Gateway to appointment scheduling for large numbers of UTMB clinics. - Efficiently communicates callers' requests and determines the best solution. - Able to cancel and reschedule based on patients' needs and clinic guidelines - Escalates patient concerns and issues-utilizing defined processes - Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file - Works with Access center nursing staff to quickly identify and resolve urgent patient issues. - Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications. - Facilitates physician consultation requests and assists with patient referrals when appropriate. - Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care. - Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system - Enforces UTMB regulations and guidelines when utilizing the systems - Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans. - Is knowledgeable and proficient in the scheduling process for all clinic areas - Understands the procedures for each clinic and educates the caller - Skilled at utilizing software applications for making appointments - Utilizes critical thinking to determine call priority to support nursing intervention - Enhances customer confidence by expediting callers concerns to appropriate individuals - Crucial to the facilitation of the consumer online appointment request system Marginal or Periodic Functions: - Performs related duties as required. WORKING ENVIRONMENT/EQUIPMENT: - Standard office environments. - Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: Onsite position, Monday through Friday, 8:00 AM - 5:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Role Description Estamos buscando Ejecutivos de Ventas Call Center que quieran crecer profesionalmente, trabajar desde casa y alcanzar grandes ingresos. - Función principal: Ventas 100% vía telefónica - Modalidad: 100% remoto (trabaja desde casa, nosotros te enviamos todas las herramientas) - Contrato: Indefinido desde el primer día Qualifications - Nivel académico: Bachiller en adelante - Experiencia: Mínimo 1 año en ventas intangibles a través de canal telefónico - Conocimiento y manejo de CRM’s - Contar con excelente conexión a internet - Excelentes habilidades en prospección y búsqueda de clientes Benefits - Salario básico + Comisiones con techo de hasta $1.000.000 100% prestacionales - Prestaciones de ley (auxilio de conectividad $200.000) - Bono de bienvenida - Trabajo remoto 100% - Apoyos para educación superior - Seguros para ti, tu familia y tu mascota - Crecimiento y formación constante Company Description Trabaja con una empresa colombiana completamente consolidada a nivel Latinoamérica que busca el equilibrio entre tu vida personal y laboral. Proceso de selección 100% virtual – Postúlate y vive la experiencia sin moverte de casa.

Role Description Actualmente nos encontramos en la búsqueda de Ejecutivos de ventas para nuestro clientes de ENTEL DNI REMOTO. - Contactar a los clientes que se encuentran en nuestra Base. - Indicar las características y/o beneficios del producto. - Utilizar técnicas de ventas como: Rebate, persuasión, sondeo, cierre de venta etc. Qualifications - Experiencia mínima de 6 meses en ventas por call center. - Contar con equipos propios (PC o laptop, internet estable y headset). Benefits - Sueldo base full time S/1130 + pago de formación + comisiones promedio s/2000.00 a más. - Planilla completa desde el primer día de gestión. - Capacitaciones cortas, pagadas. - Pagos puntuales (quincena y fin de mes). - Ingreso a planilla completa desde el primer día. - Comisiones ilimitadas, atractivas y bien remuneradas. - Oportunidad de linea de carrera. - Excelente clima laboral. - EPS Sanitas (a solicitud). - Seguro Oncoplus (a solicitud). - Seguro Dr. Auna gratis (posterior a los 4 meses). - Convenio Mall hogar para compra de muebles (posterior a los 3 meses). - Acceso a descuentos en retail (Plataforma Beebeneficios). - Área de salud ocupacional a disposición. - Convenios educativos. Company Description ¡Atrévete y forma parte de la Familia TContakto!

• Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration. • Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons. • Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics. • Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: AI and self-service solutions, Intelligent routing, Workforce engagement management, Analytics and reporting, Omnichannel customer engagement. • Translate business opportunities into clear operational and business requirements for technical delivery teams. • Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures. • Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices. • Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement. • Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization. • Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.