Role Description Como Analista de Atendimento Bilíngue, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável. Aqui, você não será apenas mais um colaborador: será parte essencial da experiência do cliente. Qualifications - Excelência na comunicação escrita, com clareza, boa gramática e empatia. - Capacidade de transformar problemas em soluções eficientes e satisfatórias. - Facilidade com computadores e ferramentas digitais, além de boa agilidade de digitação. Requirements - Profissionais comunicativos, dedicados e apaixonados por ajudar pessoas. - Disponibilidade para trabalhar em escala 6x1 (Segunda a Sábado). - Carga Horária: 6h20 por dia. - Local de Trabalho: Home Office. Benefits - Salário - Vale-transporte - Vale-refeição - Convênio médico e odontológico - Seguro de vida - Auxílio-creche (até 24 meses) - Totalpass | Academia, Nutricionista e terapias - Cartão Bullla | Cartão de crédito - Credencial SESC - Descontos em faculdades e instituições de ensino - Descontos em parques de diversão - Treinamento contínuo e apoio para você se desenvolver - Ambiente acolhedor, dinâmico e cheio de possibilidades

• Provide professional, courteous, and grateful assistance on every telephone call • Deliver exceptional, personalized resolutions tailored to each customer’s needs • Maintain accurate records of interactions and transactions • Multitask confidently—documenting, researching, and engaging with customers in real time • Demonstrate strong phone etiquette and represent Signet positively at all times • Meet or exceed expectations for production, call efficiency, schedule adherence, and quality • Manage escalated concerns with empathy, patience, and professionalism

Role Description We are currently looking for candidates who succeed with assisting their clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is for those who are precise with details, highly organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be at least 18 years old Requirements - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Benefits - Fully remote capability - Flexible scheduling - Ongoing training - Collaborative team environment

Role Description Are you good with technology, great at solving problems, and do you love helping people? We are looking for a Czech-speaking Customer Advisor to join our top support team. In this job, you do more than just answer calls—you will be the friendly human connection for users of one of the world's most famous and modern technology brands. As a work-from-home advisor, you are the voice of the brand. You will help customers set up their new high-end devices, fix software problems, and manage their account security. We value kindness just as much as technical skills. The Mission: Turning Problems into Great Experiences Your goal is to listen to frustrated callers and use your skills to turn them into happy, loyal fans. - Customer Support: Give excellent help through phone calls, chat, and e-mails to customers who speak Czech. - Fixing Tech Issues: Guide users step-by-step to fix problems with hardware, software, cloud storage, media subscriptions, and device syncing. - Building Relationships: Listen carefully to understand what the customer needs. Always stay patient, kind, and professional. - Owning the Problem: Take care of your own customer cases, make sure to follow up on promises, and pass complex issues to the right team when needed. - Keeping Records: Type details of every chat into our computer system (CRM) so we always have a clear history of the customer's help requests. Qualifications - Language Skills: You must speak Czech at a native or C2 level, and have a good level of English (B2/C1 level) for training and company messages. - Love for Tech: You do not need to be a computer scientist, but you should feel comfortable using smartphones, tablets, and different computer systems. - Home Office Setup: You have a quiet, private place to work and a fast, reliable internet connection. - People Skills: You are naturally friendly, enjoy talking to people, and always keep a positive attitude. - No Experience Needed: Having worked in customer service or tech support before is a plus, but it is not required. We give you full, paid training to teach you everything. Requirements - Residency: You must already live in Portugal and have a valid tax number (NIF) and a legal work permit. - Availability: You are flexible to work in shifts, which includes working some weekends or holidays during business hours. Benefits - Work from Home: Enjoy the freedom of a 100% remote job while living anywhere in beautiful Portugal. - Great Training: A complete, paid learning program that teaches you everything you need to know about our products and tools. - Good Pay Package: A fixed base salary, plus monthly cash bonuses for doing a great job, and a daily meal allowance. - Job Promotion: We prefer to promote our own workers. You can quickly move up to become a team leader or a tech expert. - Free Tools: We will ship all the high-tech computer equipment you need straight to your home.