Role Description Do you enjoy assisting people, providing excellent service, and helping create positive experiences? We are seeking enthusiastic individuals to join our remote team as Travel Customer Care Specialists. In this role, you will serve as a key point of support for clients as they prepare for upcoming vacations, cruises, and leisure travel experiences. You'll help coordinate important details, answer questions, and ensure clients receive attentive assistance throughout the planning process. No prior travel industry experience is necessary. We provide training, resources, and ongoing support to help you succeed. What You'll Do - Assist clients with travel-related requests and trip coordination - Explore destination, lodging, cruise, and transportation options using approved company resources - Help verify reservation information and travel details before final confirmation - Offer guidance based on client preferences, schedules, and travel goals - Respond to customer inquiries through phone, email, and online communication platforms - Assist with itinerary updates, reservation changes, and travel service requests - Maintain organized records of bookings, client information, and travel documents - Participate in virtual learning sessions and team development activities Qualifications - Strong interpersonal and communication skills - Ability to manage multiple tasks while maintaining attention to detail - Customer-focused mindset with a professional attitude - Comfortable using online platforms, email, and computer-based systems - Reliable internet access - Ability to work independently and stay organized - Must be 18 years of age or older - Must be legally authorized to work in the US, UK, Mexico, Australia, or Spain and other approved countries Benefits - Work remotely from anywhere within approved regions - Flexible scheduling options - Training and onboarding support included - Access to travel-related incentives and supplier promotions - Positive and supportive team culture - Opportunities to develop new skills and advance professionally

Role Description Are you someone who enjoys helping people, solving problems, and creating exceptional customer experiences? We are seeking motivated individuals to join our remote team as Travel Experience Specialists. In this role, you'll assist clients as they plan vacations, cruises, resort stays, and other travel experiences. You'll help coordinate important details, provide outstanding support, and ensure clients feel confident throughout their travel planning journey. Whether you're looking for a flexible remote opportunity, a new career path, or a role where you can work independently while helping others, we provide the training and resources needed to get started. What You'll Be Responsible For - Assist clients with arranging travel experiences based on their interests and preferences - Research destinations, accommodations, transportation options, and vacation packages - Help organize trip details and ensure reservations are properly documented - Provide friendly and professional customer support before, during, and after the booking process - Answer questions and assist with travel-related requests through various communication channels - Support itinerary revisions, scheduling updates, and reservation adjustments when needed - Keep client information, travel records, and booking documentation organized and current - Participate in online training, team collaboration sessions, and ongoing development programs Qualifications - Strong communication and relationship-building skills - Customer-focused mindset with a positive attitude - Ability to stay organized while managing multiple tasks - Comfortable using computers, web-based platforms, and digital communication tools - Reliable internet connection - Self-starter who can work independently and stay motivated - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote opportunity - Flexible schedule with work-life balance - No prior travel experience required - Comprehensive training and onboarding provided - Access to travel-related discounts and incentive programs - Supportive team environment with ongoing guidance - Opportunities for professional growth and advancement

Role Description Lyra is looking for a Provider Support Coordinator to join the international operations team and assist with international network provider support. The ideal candidate will be an organized, customer-service oriented professional with an affinity for technical troubleshooting and possess strong problem solving skills and adaptability to change. The objective of this engagement is to provide operational support to mental health providers by assisting with provider support through ticket triage and resolution. The role will focus on delivering clear, accurate, and timely responses to provider inquiries while maintaining high attention to detail. The scope of work includes executing established workflows for ticket intake, triage, routing, and resolution across Network Operations support queues. The employee will follow defined procedures and established policies to resolve assigned tickets efficiently. Location: Remote, to be based in South Africa Hours: 9am to 6pm OR 10am to 7pm Key Responsibilities - Provider Ticketing Resolution: Provide timely and professional service by triaging and resolving support requests within established service-level expectations, including meeting minimum daily ticket completion requirements. - Monitor and resolve "Admin Support" tickets involving common Salesforce questions (e.g., password resets, report generation, data entry guidance, and basic troubleshooting) via Zendesk and email as well as general questions related to the Lyra online booking experience. - Process & Policy Adherence: Follow established workflows, utilizing approved macros and operational procedures to ensure consistency and accuracy in all provider communications. - Meeting Participation: Attend various scheduled meetings as required to stay aligned on feedback, identifying recurring provider issues, and receiving updates. - Operational Trend Feedback: Identify and flag recurring themes in provider inquiries, including potential system bugs or consistent provider grievances, to be shared during scheduled team meetings. - Knowledge Base Improvements: Draft and update internal Standard Operating Procedures (SOP’s) and external-facing Help Center articles to empower providers with self-service options. - Building and Leveraging AI Support Tools: Contribute to the testing, refinement, and successful deployment of new AI tools designed to enhance provider self-service and streamline internal support workflows. - Monitoring Network Performance Stats: Monitor network adequacy for virtual and in-person care through Tableau dashboards, including availability and capacity surfacing and preference fulfillment. - Process Improvement: Work with stakeholder teams to improve our ticketing processes and tools. Understand and track the metrics that matter when improving our service delivery to providers. Qualifications - Minimum Bachelor’s degree in psychology or related field - 2+ years experience in EAP, mental health, or clinical operational setting, ideally interacting with affiliate mental health counselors - Experience working in Google suite, Salesforce, ZenDesk, and Jira preferred - Experience working internationally preferred - Excellent English speaking and writing abilities - Ability to work independently, multi-task, and coordinate others' efforts to drive towards aggressive deadlines - Ability to balance strong attention to detail with understanding broader strategic and business objectives and goals - Great team player who is able to proactively make contributions to support the growth of fellow team members and the overall team culture - Strong analytical, written and verbal communication skills; able to adjust communications for different cross-cultural audiences - Experience and expertise in a complex operations setting - Experience in the development of processes & protocols Company Description Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Description We’re looking for a Head of Support to lead the global delivery of Third-Party Support and Application Managed Services (AMS) across SAP, Oracle, and PeopleSoft environments. This leadership role focuses on operational excellence, customer success, service scalability, security governance, and continuous improvement across a fast-growing global support organisation. You’ll play a critical role in shaping support strategy, leading global teams, driving service innovation, and ensuring customers receive responsive, secure, and high-quality support services across complex enterprise landscapes. As a Head of Support, you’ll be: - Leading global support operations across SAP, Oracle, and PeopleSoft customer environments - Driving service delivery excellence across Third-Party Support and AMS functions - Managing major incidents, escalations, customer communications, and operational governance - Overseeing 24x7 global support operations, follow-the-sun models, and resource planning - Leading continuous improvement initiatives across support processes, tooling, automation, and service scalability - Managing enterprise security tooling and managed security services, including Trend Micro Deep Security, Waratek, and Trellix - Driving compliance and governance activities aligned to ISO9001 and ISO27001 standards - Partnering with Sales, Customer Success, Operations, HR, and Delivery teams to support customer growth and operational performance - Supporting pre-sales activities, customer workshops, RFPs, and operational assessments - Leading, mentoring, and developing high-performing global teams across multiple regions and disciplines Qualifications - Extensive experience leading enterprise application support services across SAP, Oracle, and/or PeopleSoft environments - Strong background in Third-Party Support, Application Managed Services (AMS), or global managed services delivery - Proven experience managing large-scale global support operations and customer-facing service delivery teams - Strong understanding of ITIL service management and operational governance frameworks - Experience managing enterprise security tooling, operational security services, and customer escalations - Commercially aware with the ability to balance customer satisfaction, operational quality, scalability, and profitability - Strong leadership, communication, stakeholder management, and team development skills - Experience leading geographically distributed teams across multiple time zones - Comfortable operating in fast-paced, high-growth, customer-focused enterprise environments - Experience working within ISO9001 and ISO27001 governed organisations is highly desirable Interview process Our hiring process is designed to be efficient and transparent. Here's what to expect: - Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role - Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team - Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success! - Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps Benefits - Competitive Salary: We value your hard work with a competitive market salary - Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us - Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum - Birthday Leave: Celebrate YOU by taking your birthday off - Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication - Company Pension Scheme: Secure your future with our Company pension scheme - Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits - Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required! - Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell - Personal Development: We invest in you with tailored training and career growth - Employee Referral Scheme: Get rewarded for bringing great talent to our team Company Description At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!