TrueML logo
TrueML

TrueML is a fintech company building software to create positive experiences for consumers seeking financial health.

Payment Operations Manager

OperationsOperationsFull TimeRemoteLeadTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$120K - $155K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishSQL

Job Description

Payment Operations Manager

TrueML

• Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers) • Take ownership of team growth, initially managing and mentoring one direct report, with the opportunity to scale the function as the company expands • Proactively architect payment flows to eliminate operational bottlenecks, championing automation projects that improve processing speeds, maximize authorization rates, and aggressively reduce operational costs • Act as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways, negotiating operational terms to support business goals • Establish advanced monitoring frameworks to catch system anomalies, rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders • Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g., Visa, Mastercard) and strict regulatory standards (e.g., AML, KYC) • Transform complex transactional data into high-level operational metrics (fraud trends, settlement timing, chargeback volumes) to provide actionable, strategic recommendations to executive leadership

Job Requirements

  • 8 to 15 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or high-volume merchant environments)
  • Comprehensive mastery of global payment methodologies, including authorization, clearing, and settlement for card networks, as well as alternative networks like ACH, SEPA, and RTP
  • Technical acumen to leverage data extraction methods, write SQL queries, and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures.
  • Ability to communicate technical payment concepts clearly to engineering, finance, and legal partners to drive large-scale infrastructure projects forward

Benefits

  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement

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