ePlus Technology, inc. logo
ePlus Technology, inc.

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Managed Services Coordinator

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 1,001-5,000

Location

United States

Posted

2 days ago

Salary

$24 - $34 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Managed Services Coordinator

ePlus Technology, inc.

Role Description We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards. The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability. Your Impact - Support day-to-day operational and administrative activities for Managed Services projects and customers - Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy - Manage customer billing activities, including prorations and invoice validation - Assist with revenue recognition tracking and financial reconciliation processes - Review project costs versus sell values to ensure financial accuracy - Understand and manage PO structures, including sub-POs and services POs - Coordinate and maintain project documentation and operational records - Validate vendor start dates against customer-facing commitments and billing timelines - Identify discrepancies, investigate issues, and drive timely resolution - Maintain strong adherence to internal processes, controls, and operational standards - Communicate proactively with internal teams regarding project, billing, and operational updates Qualifications - 2+ years of experience in an administrative or operational role - Experience working in Managed Services in any capacity - Customer billing experience - Basic accounting knowledge and financial understanding, including: - Proration calculations - Revenue recognition concepts - Cost versus sell analysis - PO structures and management - Project reconciliation - Ability to interpret SOWs and validate financial accuracy - Strong understanding of vendor start dates and customer-facing commitments - Excellent attention to detail and organizational skills - Strong communication, follow-through, and problem-solving abilities - Ability to work effectively in a fast-paced and evolving environment Requirements - Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems Benefits - The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. - Compensation package may include other components such as commissions and discretionary bonuses. - ePlus offers a full range of medical, financial, and/or other benefits, including: - 401(k) eligibility - Employee stock purchase program - Various paid time off benefits, such as vacation, sick time, and personal leave - Details of participation in these benefit plans will be provided if an offer of employment is extended. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance that supports our employees’ varying needs - Embracing communities - Commitment to Diversity, Inclusion and Belonging

Related Job Pages

More Customer Support Jobs

Role Description Teacher Tutors is hiring a certified Teacher of Students with Disabilities to join our team on a part-time, flexible basis. This role is ideal for special education teachers who want to work one-on-one with students outside the classroom — supporting kids with IEPs, 504 plans, and learning differences in a setting where you can actually meet each student where they are. You'll work with K–12 students across a range of profiles: - Dyslexia - Dysgraphia - Dyscalculia - ADHD and executive-function challenges - Language processing differences - Autism-spectrum learning profiles Sessions take place in students' homes, online, or at our Livingston, NJ office. We do our best to match families to tutors based on your preferred travel radius — you tell us how far you're willing to drive, and we work within that. Responsibilities - Deliver one-on-one tutoring sessions tailored to each student's learning profile, IEP or 504 goals, and academic needs. - Plan lessons and prepare materials grounded in evidence-based special education practices — structured literacy, multisensory math, explicit instruction, and executive-function coaching as appropriate. - Coordinate with families, classroom teachers, and case managers when invited, so tutoring reinforces (rather than competes with) the student's school program. - Track progress across sessions and adjust pacing, materials, and strategies based on what's working. - Submit a short session note after each tutoring session and flag concerns to our Director early. - Communicate clearly and warmly with parents — many of our families have been frustrated by past tutoring fits, and trust is built session by session. - Contribute to our team's shared practice: share what's working, ask questions, and help us keep raising the bar. Qualifications - Valid Teacher of Students with Disabilities (TOSD) certification in New Jersey, or equivalent Special Education certification from another state with NJ reciprocity. (Dual certification in a content area or in elementary education is a plus.) - Classroom or resource-room experience working with students who have IEPs and 504 plans. - Working knowledge of common learning differences and the instructional approaches that support them (e.g., Orton-Gillingham or other structured literacy methods, CPA math sequencing, executive-function strategies). Specific training credentials are welcome but not required. - Strong communication skills and the patience to work with students who may arrive frustrated, anxious, or burned out. - Ability to plan individualized sessions and adapt in real time when a planned approach isn't landing. - Availability for afternoon, evening, or weekend hours during the school year, with some flexibility during the summer. - Comfort with educational technology — Zoom or Google Meet for online sessions, plus standard tools for sharing materials and tracking progress. - Reliable transportation for in-home sessions. Requirements - Pay range: $40–$50/hour, based on certification, experience, and subject area. - W-2 (default): Most part-time tutors join as W-2 employees. Teacher Tutors handles payroll, taxes, and provides liability coverage during sessions. - 1099 (optional): Tutors who prefer 1099 contractor status are welcome, provided they carry their own professional liability insurance and operate through a registered LLC. Documentation will be requested during onboarding. Coverage area We serve families across northern New Jersey, with most in-home sessions concentrated in Essex, Morris, Union, and Bergen counties. When you join, you'll let us know your preferred travel radius from home, and we'll match you with students within that range. Online sessions are available statewide. Nice to have - Background in Wilson, Orton-Gillingham, Lindamood-Bell, or similar structured-literacy training - Experience administering or interpreting psychoeducational evaluations - Bilingual (Spanish, Mandarin, or other languages common in the communities we serve)

United States
$40 - $50 / hour

Role Description Teacher Tutors is hiring a certified Teacher of Students with Disabilities to join our team on a part-time, flexible basis. This role is ideal for special education teachers who want to work one-on-one with students outside the classroom — supporting kids with IEPs, 504 plans, and learning differences in a setting where you can actually meet each student where they are. You'll work with K–12 students across a range of profiles: - Dyslexia - Dysgraphia - Dyscalculia - ADHD and executive-function challenges - Language processing differences - Autism-spectrum learning profiles Sessions take place in students' homes, online, or at our Livingston, NJ office. We do our best to match families to tutors based on your preferred travel radius — you tell us how far you're willing to drive, and we work within that. Responsibilities - Deliver one-on-one tutoring sessions tailored to each student's learning profile, IEP or 504 goals, and academic needs. - Plan lessons and prepare materials grounded in evidence-based special education practices — structured literacy, multisensory math, explicit instruction, and executive-function coaching as appropriate. - Coordinate with families, classroom teachers, and case managers when invited, so tutoring reinforces (rather than competes with) the student's school program. - Track progress across sessions and adjust pacing, materials, and strategies based on what's working. - Submit a short session note after each tutoring session and flag concerns to our Director early. - Communicate clearly and warmly with parents — many of our families have been frustrated by past tutoring fits, and trust is built session by session. - Contribute to our team's shared practice: share what's working, ask questions, and help us keep raising the bar. Qualifications - Valid Teacher of Students with Disabilities (TOSD) certification in New Jersey, or equivalent Special Education certification from another state with NJ reciprocity. (Dual certification in a content area or in elementary education is a plus.) - Classroom or resource-room experience working with students who have IEPs and 504 plans. - Working knowledge of common learning differences and the instructional approaches that support them (e.g., Orton-Gillingham or other structured literacy methods, CPA math sequencing, executive-function strategies). Specific training credentials are welcome but not required. - Strong communication skills and the patience to work with students who may arrive frustrated, anxious, or burned out. - Ability to plan individualized sessions and adapt in real time when a planned approach isn't landing. - Availability for afternoon, evening, or weekend hours during the school year, with some flexibility during the summer. - Comfort with educational technology — Zoom or Google Meet for online sessions, plus standard tools for sharing materials and tracking progress. - Reliable transportation for in-home sessions. Requirements - Pay range: $40–$50/hour, based on certification, experience, and subject area. - W-2 (default): Most part-time tutors join as W-2 employees. Teacher Tutors handles payroll, taxes, and provides liability coverage during sessions. - 1099 (optional): Tutors who prefer 1099 contractor status are welcome, provided they carry their own professional liability insurance and operate through a registered LLC. Documentation will be requested during onboarding. Coverage area We serve families across northern New Jersey, with most in-home sessions concentrated in Essex, Morris, Union, and Bergen counties. When you join, you'll let us know your preferred travel radius from home, and we'll match you with students within that range. Online sessions are available statewide. Nice to have - Background in Wilson, Orton-Gillingham, Lindamood-Bell, or similar structured-literacy training - Experience administering or interpreting psychoeducational evaluations - Bilingual (Spanish, Mandarin, or other languages common in the communities we serve)

United States
$40 - $50 / hour
CERIS logo

Appeals Representative II

CERIS

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Full TimeRemoteTeam 501-1,000

Role Description The Appeals Representative is responsible for reviewing, analyzing, and addressing provider inquiries and appeals via email, fax, telephone, or written correspondence in accordance with regulatory guidelines, client policy and instructions, and industry standards, along with CMS and state guidelines. This role ensures that all appeals are set up accurately and in a timely manner, supporting the appeal process efficiently. Essential Functions & Responsibilities: - Receiving and analyzing appeal documentation to determine appropriate actions - Accurately setting up and initiating the appeals process timely, ensuring information aligns with provided documents - Ensure compliance with HIPAA, CMS guidelines, and client instructions and policy standards - Utilize applicable tools and resources to complete setup - Additional duties as assigned Qualifications - Knowledge of Medicare, Medicaid, and commercial insurance guidelines - Strong attention to detail, time management, and organizational skills - Excellent written and verbal communication skills - Knowledge of medical terminology and CPT/ICD codes - Proficiency with Microsoft applications Requirements - High school diploma or equivalent - 1+ years of experience in healthcare, insurance, claim processing, or customer service - 1+ years working with customers in a fast-paced, deadline-oriented environment - 1+ years of experience as an Appeals Representative - Strong technical skills with the ability to work across multiple software systems and work remotely with self-management skills Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401 K - ROTH 401 K - Paid time off Company Description CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

United States
$20 - $30 / hour
Full TimeRemoteTeam 10,001+H1B No Sponsor

• Managing customer relationships in a high-volume environment • Providing a great customer experience to drive loyalty • Assisting participants with enrollment questions and general concerns • Spending approximately 95% of the day in phone conversations • Effectively and empathetically assisting participants over the phone • Following compliance regulations for service and application inquiries

Texas
$16 / hour