Role Description The Business Analyst Intern is an entry-level position with a defined growth path within C1. This role provides an opportunity to learn business development skills, techniques, and processes. The Business Analyst will assist with process improvements. The main responsibility will involve gathering data and compiling it into documentation. This internship offers a dynamic summer program where you will collaborate with teams across C1 to contribute to Operations initiatives. Responsibilities - Collaborates and works with project sponsors and Operations stakeholders to gather process details and workflows. - Assist the Operations team in day-to-day tasks spanning various activities throughout the organization, emphasizing process enhancement, data and business analysis, corporate initiatives, and documentation. - Acquire proficiency in navigating C1’s intranet; editing and indexing techniques to update the Operations intranet page effectively. - Gather, interpret, and analyze extensive datasets and databases to derive insights. - Learn and demonstrate proficiency in utilizing internal software systems. - Cultivate a culture that champions continuous improvement and embraces positive change in alignment with C1's mission and vision, furthering its tradition of excellence. - Actively participate in departmental and team meetings. - Fulfill additional responsibilities or duties as reasonably assigned by C1 to contribute to the operational and financial success of the Company. - Understand data analytics and workflow processes associated with product renewals and managed services. Qualifications - Ability to communicate clearly in positive and negative situations; listen and get clarification; respond well to questions; demonstrate strong written communication skills. - Ability to exhibit confidence in self and to others; inspire and motivate others to perform to a high standard. - Understands the interpersonal and cultural dynamics that influence the change process. - Strong people skills to build relationships. - Knowledge of MS Office Suite (Word, Excel, PowerPoint, OneNote). - Ability to translate technical ideas into simple, easy-to-understand content. - Ability to work independently, cross-functionally, and on multiple initiatives at the same time while driving results. - Ability to work in a fast-paced environment and learn quickly. - Exceptional written communication and grammar. Requirements - Pursuing a bachelor’s degree in data analytics, business, or related field of study at an accredited college/university. - Must have a minimum cumulative 3.0 GPA. - Experience with Microsoft PowerBI or similar BI tools. Work Environment - Ability to handle multiple priorities and demands in a fast-paced environment. - This job operates in a professional office environment. - This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities, or activities that are required of a team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role As the Senior Lead of Complaints Management for both Square and Afterpay, you will be a pivotal leader responsible for overseeing and enhancing our complaints resolution processes across two dynamic and rapidly growing brands. This role requires a strategic thinker with deep expertise in complaints handling, regulatory compliance, and customer experience. You will lead a dedicated team, driving continuous improvement in our complaint management framework to ensure fair, efficient, and consistent resolutions that uphold our commitment to customer satisfaction and regulatory adherence. You Will Develop and execute a comprehensive complaints management strategy for Square and Afterpay, aligning with business objectives and regulatory requirements.

• Assists in the prioritization of projects and auditing project alignment with overall strategy. • Manages Agile / Lean portfolios and supports overall strategy and investment funding. • Applies lean thinking to programs and products, coaching stakeholders on these concepts. • Facilitates portfolio management processes to ensure strategic alignment on technologies and goals. • Develops and monitors reporting metrics and dashboards for project success. • Creates visibility into areas struggling with scope, schedule, resources, or budget. • Identifies dependencies and critical paths, and aids stakeholders in managing them. • Improves and streamlines the project lifecycle, collaborating with business units.

• Conducting requirement gathering team meeting with business users and technical team and capture the requirements and use cases. • Detailed documentation preparation for requirements, use cases, ERD, functional, non-functional requirements. • Support in analysis, modeling, and other quantitative techniques as needed to answer business questions and evaluate business issues and objections. • Identify and resolve problems. • Well versed with UML modelling. • User Interface prototypes development. • Process flow development. • Basic Project Management skills and provide project progress update to project stakeholders. • Designing UI mockups.