Role Description Are you the go-to person when someone needs help configuring Jira? Do you love organizing tasks, tracking timelines, and keeping workflows running smoothly? We are looking for a Project Portfolio Specialist I with a strong, hands-on operational focus to become the core support engine of our PMO. This is a Junior, execution-heavy role designed for someone who knows Jira inside out and loves providing technical and operational support. You will partner directly with our Project and Portfolio Managers, taking the operational heavy lifting off their shoulders. From creating tasks and mapping milestones to troubleshooting Jira issues, you will be the ultimate enabler for our team’s success. Key Responsibilities - Jira Support & Administration: Act as the internal "Jira Hero" for the PMO. Help Project Managers create, configure, and maintain their project boards (Scrum/Kanban). - Task & Backlog Loading: Sit down with managers to actively create, clean, and structure tasks, Epics, and user stories within Jira, ensuring data hygiene is flawless. - Milestone & Timeline Tracking: Input and monitor project milestones, dependencies, and deadlines. You will ensure that what is planned in the managers' heads is accurately reflected in Jira. - Operational Troubleshooting: Resolve daily Jira issues for the team (permission settings, custom field adjustments, workflow configurations, and basic automation rules). - Team Enablement: Guide and support team members who are less technical on how to use Jira correctly, ensuring everyone follows our PMO standards. Qualifications - 1–3 years of hands-on experience in an operational PMO support role, project coordination, or as a Jira power-user/junior administrator. - Deep, practical knowledge of Jira Software Cloud (workflows, issue types, components, screens, and basic JQL). You know Jira from start to finish at an execution level. - You enjoy execution, data entry, and structural organization. You are comfortable handling repetitive but highly critical operational tasks. - A true team player with a "how can I help you?" attitude. You enjoy unblocking others and working side-by-side with managers. - Basic understanding of Agile (Scrum/Kanban) and traditional project frameworks. - Full professional proficiency in English (written and spoken) to collaborate with global teams. Benefits - Full-time, indefinite contract (Contrato a término indefinido) with all legal benefits. - 100% Employer-paid Health Insurance for you and your qualified dependents. - Full dental coverage. - Life Insurance policy included. - Generous Paid Time Off (PTO) and Sick Leave to ensure you stay energized.

Role Description Você será o ponto focal de suporte para a nossa solução de missão crítica, garantindo a estabilidade e a alta disponibilidade do sistema que processa grandes volumes de movimentações financeiras para clientes B2B de grande porte. Sua atuação será em um cenário de alto impacto, operando de forma autônoma e proativa na resolução de incidentes complexos durante o período noturno. - Realizar investigações profundas (troubleshooting) através da análise de aplicações em Java e execução de consultas em banco de dados relacional para diagnosticar a causa raiz de falhas. - Monitorar o fluxo de integração de dados. - Apoiar a sustentação do ambiente, atuando com forte foco em melhoria contínua dos processos do time. Qualifications - Ensino superior completo nas áreas de Tecnologia da Informação, Engenharia, Análise de Sistemas ou correlatas. - Vivência em suporte de aplicações e atendimento à clientes B2B, preferencialmente lidando com sistemas críticos. - Forte capacidade analítica e experiência prática em troubleshooting (diagnóstico e resolução de problemas de software). - Sólida experiência em banco de dados (Ex: MySQL ou Oracle / PL-SQL) com capacidade de criar, editar e analisar scripts de banco de dados. - Experiência em análise e interpretação de logs de aplicação estruturada em Java. - Familiaridade com consumo e teste de APIs (utilizando ferramentas como Postman ou Swagger). - Disponibilidade total para trabalhar no 3º turno (madrugada: das 00:00 às 09:00) e atuar em escala de plantão/sobreaviso de acordo com o cronograma da equipe. Requirements - Conhecimento em mensageria e integração via filas (AWS SQS, AWS SNS, RabbitMQ ou Oracle AQ). - Noções de monitoramento de performance de aplicações (APMs como Dynatrace, New Relic) ou vivência com ferramentas de log/métricas. - Vivência ou conhecimento sobre as dinâmicas do mercado financeiro e meios de pagamento. Benefits - Cesta de benefícios flexíveis, você pode optar pelo que melhor se adequa com suas necessidades sendo possível escolher entre: Plano Odontológico, Flexfood (vale-refeição/vale alimentação), Transporte (mobilidade, vale transporte* e estacionamento*) e Auxílio creche (para crianças até 5 anos). - Plano de saúde nacional. - PLR. - Seguro de vida. - Licença parental. - Dayoff de aniversário. - Programa de incentivo a saúde física (wellhub, meditação e ginástica laboral). - Programa de incentivo a saúde mental. - Treinamento e capacitações (universidade corporativa, Voxy e Alura). - Parceria com o Sesc. - Kit boas-vindas. - Estacionamento e vale transporte para vagas híbridas ou presenciais. Company Description Esta vaga é aberta para todas as pessoas com ou sem deficiência. Encorajamos todas as pessoas com deficiência que se enquadram no perfil da vaga a se candidatarem. Estamos empenhados em proporcionar um ambiente de trabalho inclusivo e acessível, onde todas as pessoas tenham oportunidades iguais de atingir seu potencial máximo. A seleção será baseada em suas habilidades, qualificações e vivência. Responsável pelo processo: Gabriella Faria #LI-GF

Role Description The Supervisor of Care Management provides clinical and administrative leadership to care management team(s). Responsible for direct daily oversight of both medical and behavioral health clinicians and non-clinical staff in the delivery of care management services to identified Plan members with a range of physical health, behavioral health, and social service needs. Implements care management programs and ensures program operations and documentation support regulatory standards. To be successful in this role, you: - Are committed to advancing diversity, equity, and inclusion across CHPW. - Have a minimum of three (3) years clinical experience in an acute care or public health setting. - Have a minimum of three (3) years as a case manager in an Accountable Care Organization (ACO), Managed Care Organization (MCO), or Behavioral Health Organization (BHO). - Have three (3) years supervisory or leadership experience in a healthcare or managed care setting preferred. - Have a bachelor’s degree in nursing or a master’s degree in social work and/or a related behavior health field. - Have a current, unrestricted RN license in the State of Washington OR a current, unrestricted LICSW license in the State of Washington. - Have or will obtain a Case Management Certification within the first two (2) years of employment. - Have experience with Microsoft Office applications such as Outlook, Word, and Excel. Requirements - Prioritizes daily workflows, assignments, and triage priorities to meet state and Federal regulatory requirements and established organizational performance metrics. - Monitors performance and productivity of team and team members to ensure guidelines are followed and goals are met. - Facilitates collaboration with internal partners for a coordinated approach to care coordination for members. - Supports regionalized care team structure to coordinate care across Integrated Managed Care (IMC) regions. - Responsible for a strong understanding of health plan benefits for assigned line(s) of business. - Participates in Care Management Rounds to support a productive and collaborative discussion and provide clinical input on cases. - Responsible for onboarding new staff and monitoring performance to ensure competency of new skills. - Conducts staff audits according to internal policies and procedures to identify opportunities for improvement and alignment with program expectations. - Assists in the development of team metrics; implements workflows to achieve assigned metrics. Utilizes data to monitor clinician productivity. - Assists management in the identification, implementation, and maintenance of standardized operations to ensure compliance standards are met. - Works with management to establish efficiency and quality standards for the team; conducts routine audits and uses data to drive performance improvement. - Reviews quality audits and shares results with associates in a timely manner; provides education and coaching to improve performance as needed. - Ensures that staff are adequately trained to achieve goals and outcomes for the program. - Assists in performing direct member outreach and care management activities as needed to support staff and the team. - Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards. - Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. Benefits - The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. - Medical, Prescription, Dental, and Vision. - Telehealth app. - Flexible Spending Accounts, Health Savings Accounts. - Basic Life AD&D, Short and Long-Term Disability. - Voluntary Life, Critical Care, and Long-Term Care Insurance. - 401(k) Retirement and generous employer match. - Employee Assistance Program and Mental Fitness app. - Financial Coaching, Identity Theft Protection. - Time off including PTO accrual starting at 17 days per year. - 40 hours Community Service volunteer time. - 10 standard holidays, 2 floating holidays. - Compassion time off, jury duty. Knowledge, Skills, and Abilities - Ability to set performance expectations, coach for performance success, and achieve department and company objectives. - Knowledge of substance abuse recovery and mental health care models. - Knowledge of Washington state Medicaid requirements, CMS Medicare care management, and special needs plan (SNP) requirements. - Verbal and written communication skills. - Organizational and time management skills. - Knowledge of regulatory and certification requirements and their impact on the organization such as Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers & Systems (CAHPS), and National Committee for Quality Assurance (NCQA). - Knowledge of criteria set, including Milliman and InterQual. - Ability to work well in a team environment and maintain confidentiality.

• Submit fully documented customer issues into a ticket management system • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle • Understand and assist with all internal and external escalations • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery