Role Description We're hiring a Registered Nurse to own after-hours patient monitoring, triage, and clinical escalation for Cadence's chronic care population. This is a high-stakes, independent clinical role operating when primary care offices are closed - covering the hours when patients with hypertension, heart failure, and diabetes need a skilled clinician to respond, not a voicemail. You will work directly with patients and the Cadence care team to ensure continuity of care and clinical safety across every after-hours interaction. Available schedule: - Thursday, Friday, Saturday, and every other Wednesday, 7:00 PM - 7:00 AM ET. What You'll Do - Triage inbound patient calls and alerts using standardized clinical protocols (including Schmitt-Thompson telephonic triage guidelines), escalating appropriately from after-hours clinic referrals to emergency dispatch when clinical status requires it. - Monitor patient vitals, symptoms, and labs in real time to identify patients requiring clinical intervention and execute the appropriate escalation pathway within established care guardrails. - Follow up with patients presenting abnormal readings to gather clinical history, assess acuity, and triage to the correct level of care. - Document patient case notes in the Cadence platform and log follow-up tasks in ZenDesk to ensure the full care team has a complete clinical record for every after-hours interaction. - Respond to inbound patient questions and clinical escalations by phone and text message, maintaining the continuity and trust that define the Cadence care relationship. - Conduct outreach to patients with lapses in vital sign adherence and support rescheduling for patients who have missed follow-up touchpoints. - Uphold clinical care standards in every patient interaction, reflecting Cadence's commitment to the experience goals of health system partners and the well-being of each patient served. These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. Qualifications - Active RN compact (multi-state) licensure required. - 4+ years of clinical experience treating patients with CHF, hypertension, and diabetes in an inpatient or outpatient setting. - Experience in a CHF bridge clinic or equivalent high-acuity chronic disease management environment. - Experience with remote patient monitoring technology and the ability to interpret continuous vital sign data in a clinical context. - Demonstrated ability to conduct independent clinical triage and make sound escalation decisions without in-person oversight. - Fluency with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms) and the ability to speak credibly with providers and patients about where AI supports care delivery and where human judgment remains non-negotiable. Compensation The anticipated salary range for this role is $80,000 to $90,000, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Benefits - Competitive pay & equity* - Fully remote - Comprehensive health coverage: Medical, dental & vision - Paid time off - 401k plan + matching - Paid parental leave - Home office stipend *benefit offerings may vary depending on job profile, job level and worker type Company Description Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .

Role Description Reporting directly to the Communications Center Constituent Services Supervisor, this position will provide quality and timely customer service in the Vital Records Contact Center by providing general information, answering questions, addressing concerns, and resolving or forwarding complaints to management for resolution. - Manages large volume of inbound calls in a timely manner. - Provides constituents with accurate information in accordance with applicable Georgia codes and regulations. - Registers and documents customer information and any updated requests into a tracking system. - Keeps records of all conversations in our communications center database in a comprehensible way. - Resolves constituents’ complaints and answers questions regarding Vital Records requests. - Contacts other Vital Records units as needed to research and/or provide information on constituents' requests to expedite high-quality customer service. - Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement, Home Births, Delayed Births, and Deaths) for processing to the Records Management team. - Informs constituents of the timeframe and options for resolution of inquiry. - Meets personal/team qualitative and quantitative service level agreements. - Performs various clerical duties (i.e., photocopying materials, filing, and data entry). - Performs other related assignments as required. Qualifications - High school diploma/GED and two (2) years of experience communicating information in a customer service setting OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent. - Two years of experience addressing customers’ requests and questions, complaints, and/or disseminating information. - Ability to contribute as a team member. - Customer focused and adaptable to different personality types. - Good decision-making and judgment skills. - Proficiency in Microsoft Office products (e.g., Word, Excel). - Ability to work in a high-volume and fast-paced environment. - Experience processing high-volume customer requests. - Bi-lingual/Spanish Fluency. Benefits - Standard Benefits for Full-Time Salaried Employees: - Competitive salary. - Generous benefits package that includes a flexible schedule. - Training opportunities. - Health insurance. - Employee retirement plan (ERS GSEPS). - Deferred compensation. - 13 paid holidays. - Vacation and sick leave. - Paid parental leave. - Dental, vision, long-term care, and life insurance. - Standard Benefits for Part-Time Employees: - Eligible to participate in the Georgia Defined Contribution Plan. - Receive paid parental leave.

Title: Patient Scheduling Call Center Agent Location: Fredericksburg United States Job Description: This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Full-time and Part-time positions available. You will responsible for: Answering incoming calls in a timely and professional mannerScheduling all patient appointments for the physician practices including cancellations and changesInsurance verification and verification of patient demographicsSelecting accurate insurance carrier plans and informs the patient of any carrier that is out of networkProviding Good Faith Estimates upon patient request Qualifications Needed: One year of call center customer service experience highly preferredYou must live within 60 miles of an HCA Healthcare hospitalThis position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Patient Scheduling Call Center Agent Location: Austin United States Job Description: This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Full-time and Part-time positions available. You will responsible for: Answering incoming calls in a timely and professional mannerScheduling all patient appointments for the physician practices including cancellations and changesInsurance verification and verification of patient demographicsSelecting accurate insurance carrier plans and informs the patient of any carrier that is out of networkProviding Good Faith Estimates upon patient request Qualifications Needed: One year of call center customer service experience highly preferredYou must live within 60 miles of an HCA Healthcare hospitalThis position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.