Role Description We are seeking a highly organized, proactive, and operationally-minded Digital Project Coordinator to support the execution and coordination of client engagements across multiple departments. This is not an entry-level coordinator role. We are looking for someone who already understands how agency environments operate, can manage competing priorities across multiple workstreams, and knows how to keep projects moving without constant oversight. You will own a defined portfolio of client work and become a critical operational partner to internal production teams, account management, strategists, and leadership. Your role is to create clarity, maintain momentum, identify risks early, and ensure projects stay organized, accurate, and on track. The ideal candidate is detail-oriented without losing sight of the bigger picture, communicates clearly under pressure, and proactively solves operational problems before they escalate. Key Responsibilities - Project Coordination & Operations - Own and maintain the health and accuracy of the project management environment (ClickUp) across active accounts and campaigns. - Ensure all projects, tasks, timelines, dependencies, and deliverables are properly assigned, updated, and accurately reflected in the system. - Monitor project progress across multiple concurrent workstreams and proactively keep initiatives moving forward. - Identify risks, delays, scope shifts, and operational blockers early and escalate appropriately before timelines are impacted. - Maintain visibility into the status of all assigned engagements and provide concise project updates to stakeholders when needed. - Help ensure internal deadlines and cross-functional handoffs are executed efficiently and on time. - Cross-Functional Team Coordination - Act as a central operational liaison between internal departments including Paid Media, Analytics, Creative, SEO, Web, and Account Management. - Translate client-driven changes in priorities, timelines, or scope into actionable internal updates. - Collaborate closely with Account Coordinators and Strategists to ensure alignment between internal execution and client expectations. - Support resource planning discussions by identifying workload trends, delivery bottlenecks, and project capacity concerns. - Documentation & Reporting - Create and maintain organized project documentation, meeting notes, workflows, and status updates. - Develop clear internal briefs and project summaries for leadership and department stakeholders. - Ensure documentation standards remain consistent across accounts and engagements. - Maintain operational transparency so teams always have visibility into current priorities and project status. - Process Improvement & Systems Support - Identify workflow inefficiencies and operational gaps across the project lifecycle. - Recommend scalable improvements to systems, documentation, templates, and recurring workflows. - Support the ongoing optimization of internal processes and project management standards. - Leverage AI tools to improve operational efficiency, documentation quality, reporting, and task management workflows. What You Will Not Own - Final strategic direction or client marketing strategy. - Production execution of deliverables within individual departments. - Final staffing or capacity allocation decisions across teams. Qualifications - 3+ years of project coordination, project management, or operations experience within a marketing agency, digital agency, or similarly fast-paced environment. - Proven ability to manage multiple concurrent projects and deadlines simultaneously. - Strong organizational skills with exceptional attention to detail and follow-through. - Advanced experience with ClickUp or another sophisticated project management platform. - Excellent written and verbal communication skills. - Ability to work cross-functionally with internal teams and senior stakeholders independently. - Highly proactive mindset with strong problem-solving and prioritization abilities. - Comfortable operating in a fast-moving environment with evolving priorities. - Active user of AI productivity tools such as ChatGPT, Claude, Perplexity, or similar platforms for workflow acceleration and operational support. Strongly Preferred - Experience coordinating projects within Paid Media, Performance Marketing, or Marketing Analytics environments. - Exposure to healthcare, medical, legal, financial services, or other regulated industries. - Understanding of agency account management workflows and how client services and project management functions intersect. - Experience working within Google Workspace and Slack-based environments. Ideal Candidate Profile - Calm under pressure and highly dependable. - Operationally sharp and naturally organized. - Strong sense of ownership and accountability. - Able to identify problems before they become urgent. - Comfortable balancing speed, accuracy, and communication across multiple teams. - Thrives in highly collaborative agency environments. Compensation & Schedule - Competitive monthly compensation based on experience and location. - Full-time remote position. - Preference for candidates with substantial overlap with U.S. business hours. Why Join Us - Work with an experienced and collaborative leadership team. - Join a growing agency supporting nationally recognized healthcare organizations. - Opportunity to work on sophisticated multi-channel marketing engagements. - High visibility role with long-term growth potential within operations and project management. - Fast-paced environment where strong performers are trusted with ownership and responsibility.

• Directly controls and has full authority to act for the Contractor on all matters to Contractor performance • Interfaces with all functional elements to establish and modify processes • Anticipate or solve problems and determine internal customer needs • Provides management, organizational, business, and technical leadership • Successfully operates Distribution Centers, consistently meets APLs • Maintains audit readiness through peak demand and special projects • Conducted a redesign and consolidation of packaging areas into a single warehouse bay • Implements employee incentives and mentors/trains employees

• Leadership of projects from inception to completion. • Be accountable for project results along with project sponsor. • Work with project sponsors and stakeholders to complete project charter outlining scope, goals, deliverables, required resources and timing. • Resolve any issues and solve problems throughout project lifecycle. • Track and report on project milestones and provide status reports to business. • Administration of team and retrospective meetings. • Shielding the team from business distractions. • Implement and safeguard process improvements.

• Take full responsibility for leading projects in branding and communications • Plan, manage and execute projects — from briefing through successful delivery • Act as a strategic and operational sparring partner for clients • Manage internal and external stakeholders and coordinate interdisciplinary creative and specialist teams • Ensure budget, timeline and quality objectives are met • Actively contribute to and further develop our project management standards