Ocean Spray Cranberries

Established in 1930, Ocean Spray is an agricultural cooperative of grapefruit and cranberry growers based in Lakeville, Massachusetts. As an employer, the compa

Business Systems Analyst – Order to Cash, OTC

Location

Massachusetts

Posted

22 days ago

Salary

$71.5K - $98.3K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSDLC

Job Description

Business Systems Analyst – Order to Cash, OTC

Ocean Spray Cranberries

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC • Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions • Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams • Document and diagram existing system and business processes and analyze for more efficient methods • Translate functional business requirements into technical requirements working within an agile team • Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions • Coordinate and perform use case tests, end-user reviews and post-implementation support • Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation • Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team • Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner

Job Requirements

  • Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
  • Functional and Technical knowledge of SAP S/4HANA SD/OTC required
  • Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
  • Proficiency in business process modeling and documentation tools​
  • Knowledge of software development lifecycle (SDLC), Agile and project management methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent written and oral communication skills​
  • Excellent listening and interpersonal skills​
  • Ability to communicate ideas in both technical and user-friendly language
  • Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
  • Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
  • Ability to work independently while escalating risks and issues appropriately
  • Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
  • 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business (preferred)
  • Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred
  • Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
  • Knowledge of APIs and other integration methodologies
  • Enhancement & production management experience
  • Experience working in a team-oriented, collaborative environment

Benefits

  • Complete insurance package on Day-1 that includes a plethora of health and wellness programs
  • Health, Dental and Vision insurance
  • Health savings account
  • Flexible spending account
  • Life and accident insurance
  • Employee assistance program
  • Telehealth services
  • 1:1 health coaching
  • Supportive benefits for all the stages of your life
  • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
  • Short-Term Incentive/Performance bonuses
  • Flexible scheduling options
  • Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
  • Holiday pay for 12 holidays
  • Career development and growth opportunities
  • Tuition/Education assistance programs
  • Access to LinkedIn Learning
  • Scholarship programs for children of employees
  • Parental leave
  • Bright Horizons Family Solutions – Back-up care, tutoring, etc.
  • Adoption assistance
  • Bereavement leave
  • Up to $300 fitness reimbursement
  • Up to $300 massage reimbursement
  • Employee appreciation events
  • Employee discounts
  • Charitable giving

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