Established in 1930, Ocean Spray is an agricultural cooperative of grapefruit and cranberry growers based in Lakeville, Massachusetts. As an employer, the compa
Business Systems Analyst – Order to Cash, OTC
Location
Massachusetts
Posted
22 days ago
Salary
$71.5K - $98.3K / year
Seniority
Senior
Job Description
Business Systems Analyst – Order to Cash, OTC
Ocean Spray Cranberries
• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC • Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions • Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams • Document and diagram existing system and business processes and analyze for more efficient methods • Translate functional business requirements into technical requirements working within an agile team • Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions • Coordinate and perform use case tests, end-user reviews and post-implementation support • Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation • Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team • Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner
Job Requirements
- Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
- Functional and Technical knowledge of SAP S/4HANA SD/OTC required
- Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
- Proficiency in business process modeling and documentation tools
- Knowledge of software development lifecycle (SDLC), Agile and project management methodologies.
- Strong analytical and problem-solving skills.
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly language
- Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
- Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
- Ability to work independently while escalating risks and issues appropriately
- Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
- 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business (preferred)
- Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred
- Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
- Knowledge of APIs and other integration methodologies
- Enhancement & production management experience
- Experience working in a team-oriented, collaborative environment
Benefits
- Complete insurance package on Day-1 that includes a plethora of health and wellness programs
- Health, Dental and Vision insurance
- Health savings account
- Flexible spending account
- Life and accident insurance
- Employee assistance program
- Telehealth services
- 1:1 health coaching
- Supportive benefits for all the stages of your life
- 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
- Short-Term Incentive/Performance bonuses
- Flexible scheduling options
- Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
- Holiday pay for 12 holidays
- Career development and growth opportunities
- Tuition/Education assistance programs
- Access to LinkedIn Learning
- Scholarship programs for children of employees
- Parental leave
- Bright Horizons Family Solutions – Back-up care, tutoring, etc.
- Adoption assistance
- Bereavement leave
- Up to $300 fitness reimbursement
- Up to $300 massage reimbursement
- Employee appreciation events
- Employee discounts
- Charitable giving
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